Benaiah Brown Email & Phone Number

- Managed all client accounts with approximately 15% decrease in average lead time and A+ supervisor feedback- Successfully transitioned all ongoing projects to ClickUp project management software- Provided training to team members in ClickUp and content writing- Authored operations templates for SEO, web development, and content marketing campaigns- Created annual budget and financial strategy including revenue, EBITDA, client acquisition, and unit economics objectives-… Show more - Managed all client accounts with approximately 15% decrease in average lead time and A+ supervisor feedback- Successfully transitioned all ongoing projects to ClickUp project management software- Provided training to team members in ClickUp and content writing- Authored operations templates for SEO, web development, and content marketing campaigns- Created annual budget and financial strategy including revenue, EBITDA, client acquisition, and unit economics objectives- Analyzed company sales data to quantify ideal client profile with charts and pivot tables Show less

Fort Worth, Texas, United States

Account Management• Performed can-do customer service for Amazon LLC providing 99% route reliability and Top 5 regional employee satisfaction• Negotiated contracts with vendors for timely payment and healthy receivables for all parties• Provided regular reports to Amazon regarding fleet health, payroll, and peak preparation• Led leadership team executing up to 38 weekly routes with a fleet of 48 vehicles and 60 employees• Annual revenue of $2.6M • Employee retention rate… Show more Account Management• Performed can-do customer service for Amazon LLC providing 99% route reliability and Top 5 regional employee satisfaction• Negotiated contracts with vendors for timely payment and healthy receivables for all parties• Provided regular reports to Amazon regarding fleet health, payroll, and peak preparation• Led leadership team executing up to 38 weekly routes with a fleet of 48 vehicles and 60 employees• Annual revenue of $2.6M • Employee retention rate of 92%, highest in the WTX3 regionOperations / Team Management• Achieved 30 consecutive weeks of elite “Fantastic Plus” performance including delivery completion, work hour compliance, and safety performance KPIs• Monthly, weekly, and daily cash flow management including bookkeeping, projections, analysis, and purchasing• Performed management coaching for best HR practices, customer service, operational performance, and employee satisfaction• Project management and workflows for the core leadership team via Monday.comSafety & Compliance• Worked with legal and corporate advisors to ensure HR, OSHA, DOT, and IRS compliance• Conducted internal audits of Payroll, health, safety, compliance, worker’s compensation, and auto claims• Passed stringent credit check, background check, and financial health check to be accepted as an Amazon Delivery Service Partner Show less

Branding•Branding projects for clients in the construction, commercial relocation and healthcare industries – included messaging, websites, UI-UX, sales scripting, and blogging.•Designed 4 new websites: BrightTigerBrands.com, TheDentalImplantPlace.com, SelectMat.com, and BenaiahBrown.com•Increased online SEO traffic by 263% within 4 months per client on average.Sales / Lead Generation•Top sales producer in the Ekklesia Real Estate’s wholesale division.•Created 500… Show more Branding•Branding projects for clients in the construction, commercial relocation and healthcare industries – included messaging, websites, UI-UX, sales scripting, and blogging.•Designed 4 new websites: BrightTigerBrands.com, TheDentalImplantPlace.com, SelectMat.com, and BenaiahBrown.com•Increased online SEO traffic by 263% within 4 months per client on average.Sales / Lead Generation•Top sales producer in the Ekklesia Real Estate’s wholesale division.•Created 500 leads for residential real estate firms, resulting in $30-40,000 net revenue•Used Propstream to research real estate properties and create sales leads lists.•Created a sales pipeline via MojoDial for rapid call volume, data entry and follow up. •Co-authored SOP for inside sales position with a residential real estate firm.•Called on C-Suite executives to start a commercial relocation company. Finance and Operations – MBA Internship•Created cash flow projections, debt models, and valuations for a private commercial real estate investment company.•Automated accounting system reporting for 6 mobile home parks via Rent Manager.•Managed real estate vendors on landscaping, maintenance, and electrical projects.•Assisted in Socratic lesson planning on 9 entrepreneurial case studies for 31 MBA students.•Wrote SOP manual for accounting system data entry. Show less

Dallas/Fort Worth Area

Business Development / Sales•Generated $720,000 in revenue in Year 1 through increased client engagement.•Created 36 strategic partnerships via cold calling, outside sales, networking, and negotiating.•Managed all company accounts with 97.5% customer satisfaction.•Implemented custom Salesforce CRM and authored SOP for cross-department use.•Hired and trained new customer-facing team while executing change management for medical personnel.Operations•Led cultural… Show more Business Development / Sales•Generated $720,000 in revenue in Year 1 through increased client engagement.•Created 36 strategic partnerships via cold calling, outside sales, networking, and negotiating.•Managed all company accounts with 97.5% customer satisfaction.•Implemented custom Salesforce CRM and authored SOP for cross-department use.•Hired and trained new customer-facing team while executing change management for medical personnel.Operations•Led cultural and operational turnaround that took company from -4% to 16% net profit.•Authored SOP training manuals for billing, intake, data entry, and back-office tasks.•Trained a team of 10 in SOP, customer service, company values, and individual success.•Managed onsite dental care operations for skilled nursing facilities across 6 cities.•Saved $43,000 in travel costs by overhauling account management procedures.•Revamped marketing through website and logo redesign, direct mail, and print advertising. Show less

Dallas/Fort Worth Area

Sales•Achieved over 60% revenue growth in first year with SEO, brand messaging, and sales scripting – from $700,000 to $1.2 million.•Created $2.5 million in sales through online marketing and inside sales strategies.•Trained front- and back-office teams in customer service and inside sales tasks.•Created new SOPs for inside sales training; training and managed 5 inside sales staff. •Implemented sales tracking system for KPIs: inbound calls, consultations and cases… Show more Sales•Achieved over 60% revenue growth in first year with SEO, brand messaging, and sales scripting – from $700,000 to $1.2 million.•Created $2.5 million in sales through online marketing and inside sales strategies.•Trained front- and back-office teams in customer service and inside sales tasks.•Created new SOPs for inside sales training; training and managed 5 inside sales staff. •Implemented sales tracking system for KPIs: inbound calls, consultations and cases. •Increased positive customer reviews by 10x.Marketing•Achieved #1 Organic SEO position on Google for over 30 keywords.•Increased ROI of marketing budget by 448% through resource allocation analysis.•Wrote and directed 7 advertising campaigns through multiple marketing media.•Managed 2 website redesigns from concept to implementation via careful vendor management.•Wrote and published over 80 industry-specific blog posts.•Oversaw the rebranding of The Dental Implant Place (formerly Steve Brown DDS).•Saved $41,000 in advertising costs by data-driven resource allocation and new advertising copy. Show less

Master Of Business Administration - Mba, Top 3 In Class

Bachelor Of Business Administration - Bba, Gpa 3.7

Bachelor Of Business Administration (Bba), Entrepreneurship, 3.72 Gpa

Activities and Societies: Member of the Texas Theta Nu Chapter of the Alpha Tau Omega Fraternity.