+ Regularly managed 15-20 unique client projects at a time for numerous CRM, Ecommerce and Digital products.+ Managed internal projects including software on-boarding and software platform migration.+ Consistently kept projects on budget and targeted timelines.+ Facilitated internal and vendor collaboration to define project scope, work breakdown and schedule, analyze requirements and ensure commitment of required resources.+ Coordinate and run in person and video meetings with… Show more + Regularly managed 15-20 unique client projects at a time for numerous CRM, Ecommerce and Digital products.+ Managed internal projects including software on-boarding and software platform migration.+ Consistently kept projects on budget and targeted timelines.+ Facilitated internal and vendor collaboration to define project scope, work breakdown and schedule, analyze requirements and ensure commitment of required resources.+ Coordinate and run in person and video meetings with customers, vendors, project stakeholders and our senior leadership team.+ Report on key KPIs daily, weekly, monthly, quarterly and annually for numerous data sets such as churn tracking, project progress for our internal PMO team, project dashboards, timelines and revenues. Show less

+ Oversaw all CRM strategy and customer training for our key accounts.+ Lead a talented team of CRM account managers, each with their own book of customers, ensuring all account managers were consistently using our newest strategies and recommendations with their customers.+ Responsible for end of fiscal year customer retention for key accounts.+ Identified and addressed customer issues, worked with account managers to better handle these situations directly with their customers… Show more + Oversaw all CRM strategy and customer training for our key accounts.+ Lead a talented team of CRM account managers, each with their own book of customers, ensuring all account managers were consistently using our newest strategies and recommendations with their customers.+ Responsible for end of fiscal year customer retention for key accounts.+ Identified and addressed customer issues, worked with account managers to better handle these situations directly with their customers moving forward.+ Increased overall customer satisfaction by resolving communication issues with our customers Show less

+ Responsible for reviewing our customers product usage and strategies, presented recommendations to help increase customers overall ROI from our product suite.+ Worked closely with internal account managers and senior leadership to build out recommendations on customer life-cycle management.+ Maintained expert-level knowledge of all company products and engaged in cross-training with new employees.+ Conducted research, gathered information from multiple sources and presented… Show more + Responsible for reviewing our customers product usage and strategies, presented recommendations to help increase customers overall ROI from our product suite.+ Worked closely with internal account managers and senior leadership to build out recommendations on customer life-cycle management.+ Maintained expert-level knowledge of all company products and engaged in cross-training with new employees.+ Conducted research, gathered information from multiple sources and presented results.+ Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Show less

+ Assisted account managers with all aspects of the customer relationship.+ Built and deployed e-mail marketing campaigns, designed loyalty programs, web based signup forms, e-commerce initiatives, performance presentations decks, and data analysis.+ Carried out day-day-day duties accurately and efficiently.+ Used coordination and planning skills to achieve results according to schedule.

+ Monitored overall search engine performance for SEM campaigns. + Implemented search strategies and tracked the effectiveness of new and existing campaigns.+ Produced daily, weekly, monthly, and quarterly reporting.+ Assigned analytic projects; produced independent analysis to help search engine strategy.