Define and deliver a solution to enable Customer Service agents to book tickets on behalf of a customer through live support channels. Focus on customer satisfaction, revenue and agent efficiency.Responsible for defining the solution to enable rapid delivery. Building relationships across Trainline to ensure the team has the best chance of success.

Responsible for increasing conversion through the booking flow on app and web.Shipped a number of usability improvements to achieve this, including an improved inline search form and a low price calendar for web.

Responsible for defining the future of the restaurant list and turning it into a shippable product, whilst also making continual improvements to the existing core consumer flows across app and web.

Responsible for defining the Vision and Strategy for the newly formed Customer Experience team, and then managing the Roadmap to deliver an incredible digital experience

Helping the team to iterate and improve the madewithsisu.com website and product.

Responsible for the ongoing development of the City Pantry platform. First Product hire into the team, responsible for defining the Product Vision and Strategy, and then managing the delivery of solutions to the customer needs that take us towards our Vision.At City Pantry we're on a mission to rid the world of egg mayonnaise triangles, stale sandwiches and vol-au-vents by disrupting the boring world of traditional corporate catering.Working with the best independent chefs, street vendors, specialist caterers, restaurants and supper clubs food in London we make it super easy for people to cater office lunches, meetings and events

First Product hire at Shopa, with responsibility for defining the Product Vision and Strategy, and then building and hiring a team of Product Managers and Designers to deliver them. Created the processes and rituals required to ensure efficient delivery, and clear communication. Shopa is where shopping gets social, connecting retailers with customers through the power of recommendation.Pivotal in the evolution of ecommerce, the UK and US-based business is focused on unlocking the opportunities that social commerce brings and monetising the power of personal recommendation through its social marketplace.Customers who sign up to Shopa create a personal profile where they customise their own product feed for the items and brands they like. They effectively curate their ultimate personalised shopping basket. With the ability to also follow and like other customers, as well as specific brands and products, Shopa provides constantly evolving shopping inspiration. Making online buying even easier, customers can then make all of their purchases directly on the Shopa marketplace.Backed by investment from Notion Capital and Octopus Ventures, Shopa was named European Start-up of the Year 2013 by IBM.

Product Owner for the moo.com website. Responsible for defining the roadmap and managing delivery against it. Tasked with ensuring that the product enhancements and initiatives solve customer problems, as well as providing a first class ecommerce experience. Also responsible for providing tools to allow the marketing team to successfully reach and convert users to customers. Also responsible for defining and delivering the mobile app product strategy - a new area for MOO.

Working within the Digital Strategy team to define the product strategy for Sun Digital products, including Sun Football. Responsible for bringing Commercial, Marketing, Technology and Editorial requirements together into a product definition that takes Sun Football to the next level for both the user and the company.Working with the internal Concepting team to produce documentation for UX and Development teams. Continuing to support the UX and Development teams through the development process.

Working in the Innovations team defining and delivering product strategy for a new Social Betting game through Facebook. Responsible for product feasibility enhancements and strategy, as well as sprint planning, managing the product backlog and enhancing the potential revenue opportunities of the game

Responsible for product planning and execution throughout a product’s life-cycle – from product definition to launch. Providing creative leadership for new and existing products, producing core project documentation, updating key stakeholders and providing digital expertise within a changing company.Producing products that are commercially successful, consider the needs of the user, and are trying something new.

Responsible for managing and growing the fantasy sports product range. Managing all aspects of product development and roll out, from user experience and site requirements to day-to-day management and product placement online and offline. Responsible for the social media interaction of the brand across multiple platforms.

Working on customer journey and product integrations for third party services on the Telegraph website.

Responsible for improving the ecommerce experience for TV's, stereos, and home entertainment systems through the Comet.co.uk website. Managed the digital launch of the PS3, Nintendo Wii and Xbox 360 through direct channels.