• Install and manage SaaS applications on customer Windows computers and iPads.• Identify and troubleshoot .NET errors with the help of tracelogs, debugger,proprietary apps, and built-in Windows tools such as Event Viewer.• Resolve technical issues escalated from other teams through ZenDesk and Slack.• Provide exceptional remote service to customers and their IT companies over thephone and via email, chat, and LogMeIn remote connections.• Collaborate with other YAPI departments over Slack, Zoom, and Google Meet tocreate a seamless customer experience and continual growth through innovation.• Document all findings in ZenDesk and report production bugs in JIRA.• Maintain a positive lifetime Customer Satisfaction score above 99% on all tickets.

Wandering Wizard Trading Company is a retail pop-up hobby store appearing at LARP and Renaissance festivals in Southern California. WWTC sells a multitude of props, costumes, crafts, and quality-of-life solutions for such events.

-Liaise between multiple departments to ensure open communication and clear procedure for execution of large-scale banquet events.-Draft budgets and forecast daily operations for a $12M department.-Establish data-driven analysis systems to forecast revenues on weekly, monthly, and annual timelines in order to schedule labor, manage costs, and create future budgets.-Generate purchase orders and process invoices for departmental expenses.-Write standards of procedure for various workflow processes at a new property.-Assist with preparing a four-star hotel restaurant for grand opening.

-Managed setup, teardown, and cleanup of large-scale catered events from inception to fruition.-Direct supervisor and trainer for 5-10 employees per event shift.-Waited on multiple tables during VIP multi-course meals.-Served wine and other non-mixed drinks from a bar.

-Responsible for assisting attendees at various productions with any concerns they might have.-Construction and teardown of production sets.

-Located and investigated software bugs and glitches. Entered all found bugs into a company database and tracked their progress.-Worked with a team of other testers to execute specified test cases to ensure all software meets ESRB and GFPQ-A regulations.-Submitted formal reports detailing potential improvements to software quality and presentation.-Titles Include: Starhawk, Unit 13, Medieval Moves: Deadmund's Quest

-Worked with residents of five major campus housing buildings/complexes to maintain peace among roommates and a suitable living environment.-Organized and hosted social events for students to attend.