Ben Allen Email & Phone Number

Bethesda, Md, Us

Lead Marriott's multi-year loyalty platform modernization, transitioning from mainframe to cloud-based systems. Spearhead vendor evaluations, selection, and onboarding, while managing cross-functional and external teams to align with Marriott’s growth strategy. Driving technology roadmaps, collaborating with business stakeholders, and delivering product capabilities focused on enhancing guest, associate, owner and customer experience. Overseeing multi-million-dollar budgets, ensuring projects are delivered on time and within scope. Advocate for innovation, building consensus across technical and non-technical teams, while fostering a culture of excellence and high performance.

Let me show you how to surprise and delight your customers on digital channels. I’m helping leaders concentrate on their core, enable teams to do what they do best and cut through the fog!I’ll lead your digital product teams, help restructure your agile operations and use my experience in AI, NLP, ML and business intelligence to inform the most compelling products, repair and intervene in your customer experience challenges.My extensive experience in digital marketing, product management, digital experience management and delivery leadership have successfully been put to the test for Fortune 500 companies across the globe.Now, let me make a difference for your next initiative!

New York, Us

Product Management Expert, Accenture Certified Delivery Lead & Customer Experience Architect.Leading Product Management and Client Engagement teams in three physical and several "virtual/wfh" teams across Europe/US/India/China.- Conceptual and strategic planning and implementation of custom native mobile (iOS & Android), modern web, IoT and web 3.0 applications across several industries- Subject matter expert on Travel & Hospitality, Financial Services, Banking, Telecommunications and Health & Public Service products, customer journey management and value-creation- Creation, management and execution of new business pitches, including but not limited to solutioning, team staffing, value-prop delivery, KPI identification, customer-journey mapping, product-/usability research and feedback- Hiring and training of new joiners on custom systems and processes to enable consistency, risk-management and speed for project delivery- Value-Architect on medium/large deal sizes, bringing growth- and value-focused product features and processes for optimal ways of working- Structuring, staffing, managing and delivering custom Strategy, Creative/Advertising, Personalization and Implementation deals across industries in line with and above target size/margin- Interviewing, qualifying, hiring and onboarding of new talent across physical/virtual locations and seniority for employee attraction and supply- Management of studio-wide P&L, including growth, pricing, staffing/retention & employee supply, price-mix and marketing- Coach and coaching instructor for manager, senior manager and leadership sessions several times per year, including coaching junior team members to enable personal and professional growth with consistency

New York, Us

I was the Product Management Lead for one of the world's largest hotel operators, successfully reshaping and delivering the iOS and Android mobile app experience with a team of ~30 designers, product owners, developers and QA engineers.Titles held: Senior Manager - Management ConsultingProduct Management Capability Lead - South Market UnitTravel & Hospitality Industry Lead - South Market Unit

New York, Us

Product Management Capability Lead - Digital Products South Market UnitTravel & Hospitality Lead - Digital Products South Market UnitPride at Accenture Employee Resource Group Co-Lead- Leading a highly visible digital product team (37+), building innovative mobile app & retail experiences for leading hotel operator, focusing on Guest and Associate value to drive immediate growth on a $14MM investment by utilizing analytics data and industry trends.- Transformed a struggling mobile app development program through lean XP and true agile principles to reduce team size from 120 to 40 team members and deliver on-time.- Lead and restructured a >$35MM omni-channel (web/mobile app) digital product project for global car rental and leisure travel provider through market research, roadmapping, design, UX, and consumer testing to bring a new experience to life and run more resource-efficient.- Successfully led vision shaping and product strategy to enable a $1.7B digital transformation program in the travel & hospitality industry, combining mobile app and IoT with real-time, scaled personalization for increased engagement and guest experience.- Product lead for a cross-functional agile team of 20+ people on a $400MM digital omni-channel project for a top 3 US wireless provider, reshaping the customer and employee-facing applications.- Led pre-sales and sales pursuits for medium to large client projects in the social collaboration, social listening and text analytics space ranging from $1-8MM.

New York, Us

Lead client engagements and innovation workshops centered around emerging technologies, our Accenture Innovation Architecture, _FORM_ methodology, co-creation, design thinking and partnering with the Greater Atlanta and Southeast Innovation Ecosystem.We focused our efforts on several important industry verticals including Travel, Hospitality, Financial Tech, Health IT, Transportation, Logistics & Supply Chain.

New York, Us

Digital Gamification Capability Lead - North AmericaCustomer Experience Management Text Analytics Lead - North AmericaProduct Management LeadEnvisioning, designing and building intelligent chatbots for customer service, marketing and employee enablement. Applying Design Thinking and Service Design methods for rapid development, deployment and scalability of AI powered digital assistants cross industryAssisting clients in behavior change and employee engagement strategy and execution by leveraging proven game mechanics and motivational concepts for an ever changing workforce and liquid customer expectations.Incorporating Omni channel personalization, machine learning, AI and IoT developments with state of the art UI and UX to redesign the travel and hospitality industry.Enabling microlocation tracking, intelligent recommendation algorithms and probability modeling, to personalize Guest and Team member experience, task assignment and previously manually managed processes.Engaging partners, team members, client leadership and c-level stakeholders on a daily basis to establish a Guest and Employee centric product development process.Lead and build the social media practice in Accenture Interactive.Develop and deliver enterprise level social business strategies to clients to increase productivity and efficiency.Deliver social technology solutions that enable businesses to integrate social with existing capability to deliver real business results.Coach and train client brands in understanding the role of social within their businesses through workshops and brainstorming sessions.Develop community strategies within the Omni channel experience to allow for increased cost efficiencies within the service experience.Develop social listening marketing strategies for our clients.

New York, Us

New York, Us

• Recognized as KIPP Atlanta Future Focus "Outstanding Volunteer"

New York, Us

• July 2014 - November 2014: Business Analyst for CRM Speech Analytics and Quality Monitoring vendor selection for large telecommunications provider.

New York, Us

Cincinnati, Ohio, Us

• Successful product and requirements management for innovation and new initiatives relating to a global update of internal collaboration tools.• Enabling all levels of management and analysts make sense of Big Data and streamline P&Gs Enterprise Information Management.• Leading change management for Decision Cockpits application with a team of dedicated suppliers based around the world.• Responsibility for sunsetting EIM legacy systems within the Content, Collaboration, Social and Workflow space internal to P&G.• Service and solution support management for application owners within P&G and vendor liaison for external business partners.

Cincinnati, Ohio, Us

• Embedded Analyst in the North America & Global Oral Care Team at P&G in a Business Intelligence Analytics function.• Leading development on two scaled solutions for forecasting and trending analysis to uncover key insights within the Business Unit and Market Development Organization.• Successfully managing a team of developers focused on creating a new Market Estimate Forecasting tool for Oral Care.• Benchmarking custom tools to drive faster decision making in regards to pricing for global Oral Care.• Working on social media campaigns (Twitter, Facebook, YouTube) for the 2012 Summer Olympics in London.• Measuring customer engagement, ROI, customer voice and spending by some of P&Gs biggest brands including Oral-B, Crest, Scope, Fixodent.

Tuscaloosa, Al, Us

• Creating an automated work sampling system, based on current manual process to streamline functions while reducing costs associated with work sample distribution, data collection and record edits• System will allow for work sample processing of ~8400 forms on a quarterly basis, positively affecting approximately ~3000 Service Requests, ~2700 Eligibility Requests and ~ 2700 Child Support Requests made to DHR• Implementing automated, secure distribution from Office of Management and Financial Analysis to Directors in 67 county offices to ensure privacy and data protection

Tuscaloosa, Al, Us

• Developed one stop online portal, integrating Alabama Industry Resources to drive new industry investment across the state• Collaborated with industry experts to define industry wide requirements and features to allow for efficient project progress• Customized Accenture’s Development Methodology for full-­‐life cycle project implementation to conform to industry standards

Cincinnati, Ohio, Us

• Business Strategy Analyst in Information Decision Solutions at Procter & Gamble working on Decision Cockpit Business Intelligence solutions.• Focusing on cloud security and functional implementation of collaboration solutions for several Global Business Units at P&G. My project enabled a secure connection for P&G's external business partners to access intranet pages and collaborate effectively. In return this implementation will bring over 13,000 users in compliance with Information Security principles.

Atlanta, Georgia, Us

• Gathered business and systems' requirements through my business analysis and project management skills and led the project through all necessary tollgates to conform with the SDLC and methodology employed by The Home Depot.• Met with stakeholders of existing business in the US market and gathered information to get a holistic overview of the business and systems processes currently employed, gained knowledge and added value to the new system to be implemented in Canadian market.• Worked with third party hosted solution software vendors to facilitate the correct implementation of testing requirements, scenarios and test cases.• Gathered all information, data sources and process to identify key reports and flow of data, including sources and systems used, in order to improve upon the current reporting structure in place and easy adaptation by Canadian business for project go-live.• Trained contractor on overall business process, project status and scope, and required timeline in order to transition workload for end of internship continuity.

• At Online Buddies Inc. my responsibilities as Marketing Coordinator were the growth of a portfolio of online dating products in Germany, Austria, Switzerland and The Netherlands. • This included organic growth with new members as well as relationships with businesses and individuals in the respective countries.• I was fully responsible for research, negotiation and booking of online and offline media advertisements with large conversion increases.• Development of relationships with venue owners and individual promoters, to set up branding events.• Successfully managed $350k budget and increased new member count by 15,000 in six months• Developed online banner marketing campaigns for European markets to ensure brand recognition• Designed, implemented and monitored successful paid advertising campaigns on Google and Yahoo• Selected, hired and effectively managed 5 marketing representatives for several countries• Organized and executed highly visible events in more than 15 target markets to increase membership

• Effectively managed and supervised 25 customer service representatives on several shifts• Provided excellent customer service by phone, email and chat to a customer base of over 3M users• Conducted weekly performance feedback and wrote performance reviews for customer service team members• Handled all escalated manager calls and advanced billing inquiries and tracked them for ease of use• Translated, proofread and QA’d the German version of the website for 100% accuracy at release

Waltham, Ma, Us

• Addressed customer inquiries about services, pricing, site navigation etc. via phone/email, chat• Consistently met and exceeded individual and team goals according to VistaPrint KPI’s• Trained new employees on systems, SOP’s and best practices, including product and design• Translated, proofread and optimized email and direct marketing campaigns for German market

London, Ontario, Ca

Sales / Executive Assistant to General Manager at Trojan Technologies Deutschland GmbH. (German sub of Trojan Technologies Inc.)

B.S., Management Information Systems

Business Administration, Management And Operations