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Mohammed Ben Email & Phone Number

Senior Support Specialist at Canada Energy Regulator | Régie de l’énergie du Canada
Location: Calgary, Alberta, Canada 4 work roles 2 schools
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Current company
Canada Energy Regulator | Régie de l’énergie du Canada
Role
Senior Support Specialist
Location
Calgary, Alberta, Canada
Company size
426 employees

Who is Mohammed Ben? Overview

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Quick answer

Mohammed Ben is listed as Senior Support Specialist at Canada Energy Regulator | Régie de l’énergie du Canada, a with 426 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Mohammed Ben.

Mohammed Ben previously worked as Service Desk Group Leader, Information Technology, Information Management and Client Service at Canada Energy Regulator | Régie De L’Énergie Du Canada and Service Desk Analyst, Local Registration Authority and Knowledge Manager at Canada Energy Regulator | Régie De L’Énergie Du Canada. Mohammed Ben holds Master'S Degree, Computer/Information Technology Administration And Management from Université Lumière (Lyon Ii).

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Canada Energy Regulator | Régie de l’énergie du Canada

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Profile bio

About Mohammed Ben

Results-oriented Senior Support Analyst with over 14 years of comprehensive experience in Technology and Information Management, specializing in end-user support, client service, and supporting enterprise IT infrastructure services. Bilingual in English and French, I excel in providing technical assistance to clients and teams while communicating complex technical concepts to non-technical stakeholders. Proven expertise in incident management and IT security protocols, with a focus on continuous improvement. Recognized for mentoring junior team members and contributing to training initiatives. Eager to leverage technical skills and customer-centric approach in a dynamic organization. My experience and education position me as a key contributor to optimizing IT operations and ensuring the integrity of information systems. Bilingual (Level CCC) in French and English.

Current workplace

Mohammed Ben's current company

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Canada Energy Regulator | Régie de l’énergie du Canada
Canada Energy Regulator | Régie De L’Énergie Du Canada
Senior Support Specialist
calgary, alberta, canada
Website
cer-rec.gc.ca
Employees
426
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4 roles

Mohammed Ben work experience

A career timeline built from the work history available for this profile.

Service Desk Analyst, Local Registration Authority And Knowledge Manager

Current
Canada Energy Regulator | Régie De L’Énergie Du Canada

Calgary, Alberta, Canada

Responsible for providing technical advice and services related to the planning, coordination, consultation, advisory, maintenance and operational support of information technology in support of service delivery to internal and external clients, and stakeholders.Awarded the Award of Distinction for Commitment at the CER virtual awards ceremony.

Nov 2020 - Present

End User Support Analyst

Kpmg Canada

Toronto, Ontario, Canada

Report to the Manager of End User Support Services . Responsible for providing deskside and technology support to all partners and staff.· Provided technical assistance to over 5000 employees, recognized for excellence in customer service and technical support.· Led multiple IT infrastructure projects, including Windows 10 migration and mobile device management transitions.· Authored and updated knowledge base articles, improving service efficiency and team performance.· Featured in the CEO’s monthly Spotlight for outstanding client service and technical support excellence.

May 2015 - Oct 2020

Bilingual Support Analyst

Ibm

Markham, Ontario, Canada

Supported global clients in both English and French, addressing a wide range of technical issues in fast-paced environments.Trained and mentored new hires, contributing to the development of a high-performing support team.Participated in the planning and deployment of knowledge management systems, enhancing operational continuity.Supported IBM employees and Business Partners with CRM applications.Oversaw the outsourcing of the French helpdesk from Canada to Egypt.

Jun 2010 - May 2015
Team & coworkers

Colleagues at Canada Energy Regulator | Régie de l’énergie du Canada

Other employees you can reach at cer-rec.gc.ca. View company contacts for 426 employees →

KC Kevin Caron Kevin Caron Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaMontreal, Quebec, Canada View → HT Heather Tilley Heather Tilley Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaMukilteo, Washington, United States View → HK Holly Kingston, M.Sc, P.Geo Holly Kingston, M.Sc, P.Geo Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaCalgary, Alberta, Canada View → TG Trena Grimoldby Trena Grimoldby Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaGreater Calgary Metropolitan Area, Canada View → AH Andrew Hudson Andrew Hudson Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaCalgary, Alberta, Canada View → ML Michael Ly Michael Ly Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaCalgary, Alberta, Canada View → SV Srikanth Venugopal Srikanth Venugopal Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaCalgary, Alberta, Canada View → LG Lucas Giroux Lucas Giroux Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaCalgary, Alberta, Canada View → EO Emmanuel O. Emmanuel O. Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaCalgary, Alberta, Canada View → DD Dan Dalidowicz Dan Dalidowicz Colleague at Canada Energy Regulator | Régie De L’Énergie Du CanadaCanada View →
2 education records

Mohammed Ben education

Master'S Degree, Computer/Information Technology Administration And Management

Université Lumière (Lyon Ii)

Activities and Societies: Organization and Protection of Information System in Enterprise (OPSIE) The OPSIE course, certified by ANSSI.

Major In Cognitive Sciences And Languages Sciences At Institut Des Sciences Cognitive (Isc)., Cognitive Sciences And Languages Sciences, Master

Université Lumière (Lyon Ii)

The objective of the Master of Cognitive Sciences is, from an interdisciplinary approach (cognitive psychology, language sciences.

FAQ

Frequently asked questions about Mohammed Ben

Quick answers generated from the profile data available on this page.

What company does Mohammed Ben work for?

Mohammed Ben works for Canada Energy Regulator | Régie de l’énergie du Canada.

What is Mohammed Ben's role at Canada Energy Regulator | Régie de l’énergie du Canada?

Mohammed Ben is listed as Senior Support Specialist at Canada Energy Regulator | Régie de l’énergie du Canada.

Where is Mohammed Ben based?

Mohammed Ben is based in Calgary, Alberta, Canada while working with Canada Energy Regulator | Régie de l’énergie du Canada.

What companies has Mohammed Ben worked for?

Mohammed Ben has worked for Canada Energy Regulator | Régie De L’Énergie Du Canada, Kpmg Canada, and Ibm.

Who are Mohammed Ben's colleagues at Canada Energy Regulator | Régie de l’énergie du Canada?

Mohammed Ben's colleagues at Canada Energy Regulator | Régie de l’énergie du Canada include Kevin Caron, Heather Tilley, Holly Kingston, M.Sc, P.Geo, Trena Grimoldby, and Andrew Hudson.

How can I contact Mohammed Ben?

You can use AeroLeads to view verified contact signals for Mohammed Ben at Canada Energy Regulator | Régie de l’énergie du Canada, including work email, phone, and LinkedIn data when available.

What schools did Mohammed Ben attend?

Mohammed Ben holds Master'S Degree, Computer/Information Technology Administration And Management from Université Lumière (Lyon Ii).

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