Ben Dimond Email & Phone Number

Hemel Hempstead, England, United Kingdom

Manager of technical and service teams for People and Vehicle Access.

Hemel Hempstead, United Kingdom

Proud to provide technical support, consultation and planning services to our brilliant service, projects and sales departments.Operates the APTSKIDATA Pre.Build facility.Proud mentor to the next generation of vehicle access engineers and technical support team.SKIDATA accredited trainer.

• Responsible for Engineers- managing resource, admin and performance.• Analysis of performance data to improve identified KPI’s• Ensure adherence of business OLA’s and SLA’s• Development and streamlining of processes.• Perform site audits and QHSE inspections.• Managing projects and materials.• Develop and mentor new starters.• New Technology integration.• Quality assurance of admin, installations and QHSE.

Over four years’ experience of Telecommunication maintenance duties on the HighwaysAgency's motorway telecommunications network.● Excellent level of fault diagnostics. Port of call for team and escalation point if required.● Expert knowledge and practise working with motorway communications equipment (Signals, Midas, CCTV, DSL, Emergency Telephones and the Fibre core network.● Experienced in IP networking, able to diagnose, test and configure IP equipment.● CCTV trained, able to test and diagnose analogue and digital services, also Including CCTV IP transmission over fibre, introducing new testing techniques which are now used by all engineers.● Copper and fibre trained; he has installed and repaired cabling above the industry standard. Able and well-practised with copper termination, fibre splicing and testing.● An experienced Lead Engineer, able to lead and maintain a strong, collaborative team. Showing commitment to individual needs tapping into a wealth of experience to help ensure successful delivery of projects.● Experienced in completing redline drawings, compiling test results, submitting permits and able to understand detailed project instruction.● Designed, planned and delivered new works projects to a quality standard.● Responsible for Quality Assurance, producing a series of assurance phone apps to help align and improve work quality and output.● Able to train, I produce technical and educational presentations and assist with developing colleagues.● Great understanding and experience of motorway scheme working.

● Responsibilities were to install and commission telecoms equipment, in domestic, commercial and industrial environments. ● Worked on Remedy Help desk, managing and allocating jobs.● I obtained invaluable experience in SDH, PSTN and DWDM technologies on BT contract, being involved from the preliminary equipment install through to the handover process. Coaxial, fibre and card installs and commissioning.● Required to install and configure Cisco routers/switches for dedicated commercial ADSL, SDSL and leased lines for high profile customers, notably MTV, BSKYB and IBM.● Notably I assisted the Easynet team to deliver a leased line fibre service which provided the Diamond Jubilee coverage to several major television stations.● Also experiencing working for COLT cutting in new fibre rings, required layer testing and commissioning process, customer premises and data centres. ● Site inspection officer.