Ben Armstrong Email & Phone Number

Poole, England, United Kingdom

• Established strong relationships with customers, helping to renew and expand multiple Fortune 500 company accounts to include additional sites, subsequently managing new sites from onboarding through to regular application usage. • Provided introductory presentations and training to customers, managing onboarding and daily activities, working with Condition Monitoring and Sales Teams to deliver project goals within deadlines.• Collaborated with Customers and Product teams on workshops to help develop the application and new potential features.• Created new templates to monitor projects and store information, using Atlassian Confluence and Jira conjunctively, working with Condition Monitoring and Sales Teams to develop more efficient and accessible task management and knowledge sharing.• Implemented a new system of tracking success cases through Atlassian Confluence and PowerPoint, creating a new success-oriented section of the Sales presentation, focusing on examples of success to be used both internally and externally.• Introduced new reporting of project statistics for customers, as well as internal and external sales data for the Senior Management Team and Board of Directors, using Excel and Power Bi; regularly providing analytical feedback and historical analysis to use as benchmarks for projections.• Created success-based case studies and templates for individual customer newsletters to highlight success and new developments. Additionally, collaborating with Marketing to create educational content and customer playbooks to help project stakeholders promote the project internally.• Managed a sub-team conducting competitive intelligence exercises and targeted research on competitor solutions, reporting subsequent analysis to Senior Management.• Advanced use of HubSpot CRM for managing contacts, deals, and tasks. Experienced with mailing sequences and running marketing campaigns, the latter includes account-based marketing through LinkedIn.

Southampton, United Kingdom

• Conducted qualification calls and meetings, presenting the solution to prospects and providing demonstrations of the Senseye application. • Performed sector and company research, identifying target prospects to support Sales Directors GTM strategies. • Created new qualification guidelines for prospects, as well as implementing a pre-qualification scoring system using Excel to rank companies by sector based upon key indicators for company targets.• Designed a weighted qualification scoring system using Excel to quantitatively evaluate potential customers based on key criteria to establish readiness prior to progressing to a Sales Director.• Trained new Sales and Marketing employees to provide demonstrations of the application and created new guides to follow. • Designed and introduced a new sales presentation, as well as creating presentations and videos that were used at international events.• Managed the relationship with, and provided instruction to, a European based company that additional sales activities were outsourced to.

Isle Of Wight

• Demonstrated the ability to be a quick learner, progressing from a receptionist role to that of a medical administrator expeditiously, taking on additional responsibilities and tasks assigned by both the practice manager and assistant practice manager.• Experienced in customer facing roles, displaying excellent communication and interpersonal skills when dealing with a diverse range of issues and demands, consequently providing exceptional customer service.• Showed willingness to take initiative and assume a leadership role when required; pertaining to actively taking responsibility and problem solving with both customers and colleagues.• Exhibited the capability to work under pressure, alleviating work load from two separate teams after taking over the process of updating new patient medical records.• Worked independently on projects collating annual patient survey feedback as well as the subsequent analysis, reporting and presenting of the results to the practice manager, general practitioners and patient representative group four years in a row.• Trained five employees across two different roles, providing the knowledge for vital skills to requisitely perform their roles.• Provided I.T support to administration and medical staff.• Independently developed and implemented a new employee training monitoring system using Microsoft excel to facilitate the tracking and maintenance of employee training qualifications; which was deployed centre wide for almost fifty staff members.• Created a new patient registration template document under the instruction of the practice manager and the clinical commissioning group, working closely with them to meet their exacting requirements and specifications to adhere to a strict deadline.

Master Of Science - Ms, International Business Management, Distinction - 81.14%

Applied and demonstrated high levels of critical thinking, maintaining ‘A’ grades across all units that were assessed across both written.

Bachelor Of Arts (Ba), Fitness Management And Personal Training, First Class Honours - 81.26%

Maintained ‘A’ grades across all units throughout the three year course, excelling in units such as Strategy in Business, Electronic.