Aaron Benavides Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Reported to Postmaster or Manager of Customer Services, facilitating discussions, setting work expectations, and coordinating work. Investigated and responded to customer inquiries, maintaining composure and de-escalating conflicts to foster positive relationships. Understood delivery operations, retail services, and local/national agreements, adhering to policies and procedures. Recognized safety issues and adhered to health policies, demonstrated knowledge of scheduling, leave, time, and… Show more Reported to Postmaster or Manager of Customer Services, facilitating discussions, setting work expectations, and coordinating work. Investigated and responded to customer inquiries, maintaining composure and de-escalating conflicts to foster positive relationships. Understood delivery operations, retail services, and local/national agreements, adhering to policies and procedures. Recognized safety issues and adhered to health policies, demonstrated knowledge of scheduling, leave, time, and attendance policies, and interpreted data reports, performing data analysis. Show less

Boulder, Colorado, United States

Boss

Broomfield, Colorado

Coordinated with over 500 external customers to migrate to the latest TLS protocol, establishing timelines and providing weekly updates to senior leadership. Demonstrated organizational proficiency in a fast-paced, limited supervision environment, and achieved results with strong ownership and follow-through. Effectively interfaced across all organizational levels, utilized external vendors and resources, and built successful team relationships. Possess strong problem-solving skills, managing… Show more Coordinated with over 500 external customers to migrate to the latest TLS protocol, establishing timelines and providing weekly updates to senior leadership. Demonstrated organizational proficiency in a fast-paced, limited supervision environment, and achieved results with strong ownership and follow-through. Effectively interfaced across all organizational levels, utilized external vendors and resources, and built successful team relationships. Possess strong problem-solving skills, managing ambiguity, and upholding high security standards, including PCI management and administration. Show less

Denver, Co

Accountable for IT efforts in support of new sites, closures, and transformations, advocating for cloud delivery strategies (SaaS, PaaS, IaaS). Delivered regional projects, managing demand and service delivery with suppliers to ensure reliability, availability, and security. Led business-aligned roadmaps, including Spiceworks Web Portal, SLS implementation, and IaaS migration, while evolving standards for site technologies. Provided technical guidance to staff and vendors, created/refined… Show more Accountable for IT efforts in support of new sites, closures, and transformations, advocating for cloud delivery strategies (SaaS, PaaS, IaaS). Delivered regional projects, managing demand and service delivery with suppliers to ensure reliability, availability, and security. Led business-aligned roadmaps, including Spiceworks Web Portal, SLS implementation, and IaaS migration, while evolving standards for site technologies. Provided technical guidance to staff and vendors, created/refined processes for predictable service delivery, and maintained departmental policies. Managed Telecom Equipment relationships and ensured solutions met performance and security criteria. Show less

Boulder, Co