Benjamin Basic Email & Phone Number

Sarajevo

Led the planning and execution of IT infrastructure projects including network upgrades and server deployments, ensuring projects were delivered on time and within budget, improving network performance and reliability.Managed daily IT operations across a team of 30 engineers and technicians, optimizing workflow processes and significantly improving response times and operational efficiency.Supervised and mentored IT staff, enhancing professional development while implementing robust data security protocols to prevent incidents.Designed and implemented customized technology solutions for various departments, enhancing overall business operations and supporting business growth.Continuously researched and adopted emerging technologies such as virtualization and cloud solutions, streamlining IT infrastructure and reducing costs.Collaborated with the sales team to deliver tailored infrastructure solutions, contributing to new client acquisition and increased contract value.Developed and executed new business initiatives, successfully expanding the client base and increasing IT service offerings.

As an IP Solutions Specialist, I spent over 10 years designing and implementing service provider solutions, with a strong focus on delivering triple-play services (internet, TV, and voice). I was deeply involved in the technical deployment and support of these services, overseeing system design, configuration, and optimization across multiple levels of infrastructure.I worked extensively with key networking technologies such as DSLAMs, VDSL2, ADSL2+, BNG, and terminal access equipment, ensuring the seamless delivery of high-quality services to end-users. My role included full lifecycle management—from system setup to ongoing service development, second and third-level technical support, and troubleshooting complex network issues. I also focused on optimizing network performance and ensuring minimal service interruptions.

Technical support for residential customers services (Internet access, IPTV, and phone services) First level support - direct, phone, and emailCooperation with system engineersSystem monitoring