• Provided service and technical support to customers at customer locations on the use, operation, maintenance and specifications of instruments utilizing knowledge of scientific principles and company’s highly complex instruments.• Calibrated instruments in accordance with prescribed ISO/IEC 17025 specifications, calculated measurement uncertainty, and provided clients with company calibration certificates.• Performed factory calibrations and preventive maintenance of instruments according to service instructions and other established procedures, after determining best methodology for accomplishing task.• Identified and helped implement opportunities for improvement in security, quality and process controls.

• Review the product and prepare requirements documents and develop test plans.• Work closely with other team-members to share, discuss and clarify issues essential to effective execution of project.• Identify and help implement opportunities for improvement in security, quality and process controls.

• Experienced in providing on-site hardware and software Customer Service Support to customers across the defined region.• Managed & executed installations, equipment calibration, warranty services and preventive maintenance.• Good understanding and coordination with customers and colleagues.• Repaired and maintained Electronic Equipment's of Medical Laboratory installed by company.• Implemented company defined processes and systems required to deliver high quality consistent service support.• Monitored and assured continuous improvement of the Customer base throughAnnual Service Contracts, sales of spare parts etc.• Handled Toshiba TBA(CANON) series equipments, Biolis 24i by Tokyo Boeki, Mindray BS 200 and 120, 3 part cell counters, various semi-automated instruments, POC instruments and specific protein analyzers.

• Maintained Laboratory logs, compiled data.• Experienced in training lab staffs on lab equipment usage, on-site problems and other issues during testing.• Was in charge of maintenance and repair of medical devices.• Maintained service and business relationship with parental companies.