Ben Bagby, Mba, Pmp Email & Phone Number

Ballwin, Mo, Us

Greater St. Louis

Scrum Master at a pharmaceutical company. Supported multiple development teams in a SAFE agile environment through planning, refinement, and daily activities focused on designing and implementing software to support requirements of the Drug Supply Chain Security Act.

Greater St. Louis

Project Manager for a pharmaceutical company, supporting merger and acquisition activities.. Collaborated with a team of Daugherty consultants to provide executive-level reporting on the integration of global pharmaceutical companies. Communicated project and program updates to leadership, conducted financial analysis and reporting, and created governance processes to align business units. Project Manager for a national grocery chain. Led multiple initiatives to re-platform legacy applications to align with digital strategy. Included efforts to support ongoing application development to support Dev Ops, implement a database structure in Azure to support the migration of legacy data, and establish a new Identity Management application to support all team members.

Greater St. Louis

Project Manager in the financial sector, supporting the creation of a data classification model, maturity assessment of data capabilities, and a build versus buy analysis of a data ingestion engine for the Chief Data Office.Project Manager for a telecommunications company. Managed the implementation of an automated billing system leveraging machine learning, and the migration of data from a legacy billing system to a new platform.

• Managed a portfolio of small accounts guiding clients through onboarding, adoption and usage of the SaaS platform, to ensure customer satisfaction and renewal. • Consulted with clients to identify needs and technical requirements and guide them in successful adoption of MaritzCX software solutions.• Acted as client’s main point of contact and escalation point for all platform-related issues.• Identified and communicated new product features and enhancements to enrich customer experience with the platform.• Shared best practices for technical implementation and ongoing enhancements to client’s Voice of Customer programs.• Implemented technical solutions, e.g. configured surveys, dashboards, hierarchy, user access etc. within MaritzCX software solutions.• Assisted in conducting quality reviews for deliverables, including full program acceptance testing.• Identified and executed on creative solutions to add value to customer relationships.• Troubleshoot technical/system-related issues and answered technical questions.

Fenton Mo

• Guided clients as they moved to a self-service model by providing training and technical support on MaritzCX software solutions.• Managed daily operations of Voice of Customer programs, including survey programming, sampling and quota management, change management, fielding, and data collection.• Shared marketing research best practices with client contacts.

Fenton

• Managed Voice of Customer research programs through data testing, field management, data verification, and reporting.• Constructed project schedules and coordinated all internal departments to implement new programs and change requests.• Monitored project metrics and provided status updates to clients.

Master Of Business Administration - Mba

Bachelor Of Science, Finance

Associates Degree, General Studies