Ben Barrett Email and Phone Number

• Responsible for planning and executing change management initiatives to ensure success and satisfaction among internal customers and, ultimately, external partners• Consult with end users to assess existing processes and systems, analyze needs and goals, craft recommendations, and develop customized deployment plans to accelerate time to value• Lead ongoing process improvement initiatives, employing strategies with appropriate levels of high-touch support• Track, manage and optimize flow of revenue and funding from external partners/customers with the end goal of generating specific success metrics, program ROI and funding renewal

• Overhauled processes related to retrieving and synthesizing information from foreign media outlets and publicly filed documents• Collected and authenticated data, derived actionable insights, and presented recommendations to inform strategy• Collaborated closely with research team to develop and maintain global database serving 1.5 million unique visitors• Constructed strategic searches to elucidate and explain ambiguous subject matter across overlapping projects• Built and maintained diverse customer relationships with a focus on support, engagement, and growth

• Leveraged published research reports to problem-solve client inquiries while discovering and evangelizing new use cases to help clients deepen and expand their use of our service offerings• Provided subject matter expertise to support sales force in closing business with new and existing clients• Worked cross-functionally with analysts, data advisors, and account managers to ensure alignment on client needs• Assisted in the design and fulfillment of surveys to collect and analyze data on client satisfaction• Tracked and reported customer trends, helping to shape internal processes and refine best practice guidelines• Provided real-time client support via multiple channels (phone, email, live chat, video conferencing, desktop sharing, community forums, FAQs) for fast and accurate resolution of technical and non-technical issues

• Interpreted clinical trial data and recommended changes in practice related to screening, diagnosis, and treatment• Designed & delivered 350+ continuing education activities for physicians, nurses, and other healthcare providers• Measured and reported end-user behavior change to demonstrate effectiveness of continuing education programs

• Taught Spanish language & literature to bilingual students, with an emphasis on student-centered education, differentiated instruction, rigorous skill development, emotional intelligence, and physical fitness• Partnered with educators across departments to develop student onboarding curricula and training materials

• Built and maintained relationships with trusted consultants across major therapeutic categories• Identified and profiled key influencers, capturing geographic impact at global, national, regional, and local levels• Monitored and reported on key opinion leader activities, including scientific journal publishing, speaking engagements, peer-to-peer collaboration, basic and clinical research, patient advocacy, and media exposure• Developed knowledge of issues and opportunities to provide agency management and our clients with strategic medical insights on product positioning and other marketing efforts

• Conducted workshops and produced English-to-Spanish translations of business development materials benefitting woman entrepreneurs in rural, indigenous communities• Coached community leaders on product capabilities so they could in turn train residents to become self-sufficient