Ben Becker Email & Phone Number

San Francisco, California, United States

San Francisco, California, Us

Hired and built a team from scratch under the global sales operations function to manage the following areas:- Rules of engagement: consolidated five disparate governance systems into one global standard to more efficiently manage Sales ownership of customer accounts.- Whitespace Development: ran point in cross-functional effort across data science, sales strategy, marketing operations, and sales operations to drive new logo acquisition.- Customer Data: supported sales planning, sales campaigns, and reporting accuracy via management of Salesforce customer data; achieved 90+% QA scores.- Process optimization: optimized processes that produced results such as saving 2,000 hours annually for Sales, enabling a team to field 7,000 annual requests from GTM teams, and reducing noise in CRM system by 20%.

San Francisco, California, Us

Managed teams under Sales Operations covering four areas of customer data management.- Digital Transformation: re-imagination of Salesforce's own implementation of its CRM. Standardizeddocumentation across various functions and baselined 100+ data management processes.- M&A Integration: completed three integrations from due diligence to full integration of Sales technology and processes.- Customer Data Quality: ensured accurate customer data to support Sales planning and reporting. Processed ~60k annual requests from the field.- Annual Sales Planning: supported completion of sales territory carving within two weeks of fiscal year start by managing data migrations and defining customer hierarchies. Documented processes to ensure business continuity.

Santa Clara, California, Us

Helped to stand up and run operations for a new Product group focused on industrial IOT products. Led team conducting a variety of cross-functional initiatives for the Product organization. Projects included:- Defining and rolling out the Product organization’s governance process (QBRs, Strategy Reviews, Product Lifecycle Management)- Managing lighthouse customer co-development of software, including both customer-facing and internal activities- Defining and rolling out market sensing process to collect field input for product development- Run key product updates and various special initiatives

San Ramon, California, Us

Led a strategy and operations team under the COO/ CFO to drive several cross-functional initiatives to support global growth and ensure business efficiency. Projects included:▪ China cloud: led PMO to set up IaaS/ PaaS with local Chinese partner; involved from early stage partner negotiation through definition of order to cash process- Process improvement: created ingestion and prioritization of sales requests for SaaS and on-premise deployments- Executive reporting: created dashboard to report metrics at CEO quarterly business review- Foreign HQ: led PMO to establish foreign headquarters to support regional and global growth- Rooftop strategy: managed worldwide footprint of company offices- Workforce planning: conducted global workforce analysis to inform long-term people strategy and office footprint

Round Rock, Texas, Us

Led cross-functional projects (in both English and Mandarin) for Dell’s global operations. One of sixteen employees out of 100,000 to be awarded the Dell Platinum Award. Projects included:▪ Pricing analysis: Saved USD 14M from component pricing analysis; collaborated with engineers and suppliers- Closed-loop plastics: Dell Platinum Award for introduction of recycled plastics into products; first place winner at World Economic Forum in Davos; problem-solved daily with engineering, design, marketing, regulatory, legal, and other functions to lead solution from concept to market- Training instructor: Developed and facilitated strategy trainings to team members in Asia/ US with 95%+ approval- White paper for Michael Dell: Co-authored white paper investigating impact of Dell market share on supplier purchasing power; Paper presented to Michael Dell, supporting executive decision to target increased market share- Supply chain: Dell Champion Award (top performer) for leading US and Asia supply chain design- Design to cost: Led PMO of product cost reduction effort covering all consumer notebooks; worked closely with marketing, engineering, ID, services, SQE, and ODMs to implement 140 ideas for USD 60M in annual savings

Us

Generalist management consultant developing strategies throughout the greater China region. Built expertise across telecom, financial services, solar energy and transportation industries.

St Louis, Mo, Us

Launched the franchise in San Francisco and Marin counties, building and leading a team of 70+ employees and growing to ~$5M annual revenues. Managed all finances (including $3 million equity investment) and operations.Additional Experiences- Producer, CNET: maintained online content for enterprise technologies- Localization, LucasArts: managed localization of multiple video game titles into six languages

Master'S Degree, International Finance And Business

Scholarship Recipient, Taiwanese Ministry Of Education

Bachelor'S Degree, Economics

Education record