Ben Bickley Email & Phone Number

Remote

- Collaborates and troubleshoots with Giving Specialists and developers on complex system bugs- Manages and deescalates hostile client situations via email and phone- Protects and supports team morale through encouragement and assisting coworkers- Partners with Support to deliver delight through a world-class support experience- Champions Giving Dashboard best practices to assist other support and onboarding agents

Vancouver, Washington, United States

- Recruited, coached, and empowered all music, production, and visual art volunteers- Coordinated and organized weekly rehearsals- Designed and delivered weekly communication to the church via email and social media- Established and maintained policies and procedures for the Music and Production team- Collaborated with the lead pastor to improve the quality of worship gatherings-Protected team morale through fellowships and reiterating our vision- Redesigned and maintained the church website and mobile app to improve navigation based on analytics - Plan, establish, and execute multiple live stream services with pastors, production volunteers, and music- Directed, recorded, and produced a Christmas Eve Live Stream Service with volunteers and pastors from and for churches across the Portland/Vancouver Metroplex. - Planned and executed outdoor services with leadership and volunteers during the COVID-19 Pandemic. - Produced The Big Why, a podcast for the congregation at Living Water Church

Fort Worth, Texas, United States

Led Sunday morning worship gatherings and Kids Village servicesDirected the Kids Village Worship TeamAssisted in planning and preparing for Sunday morning worship servicesResearched songs and organized them into a sound catalogueScheduled volunteers using Planning Center OnlineAssisted the Worship Pastor in volunteer care

Master Of Music, Worship

Activities and Societies: Mixed Ensemble Choir, Chapel Choir, Chapel Band

Bachelor Of Music, Music Education

Activities and Societies: Outstanding Undergraduate in Music, Magna Cum Laude, Dean's List