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Benjamin Blake personal email
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As a ServiceNow Architect at NuAxis Innovations, I design and implement innovative solutions and integrations on the Now Platform for various clients and industries. With over a decade of experience in ServiceNow development and architecture, I have a proven track record of delivering high-quality and scalable solutions in ServiceNow.My core competencies include integrations, custom and scoped apps, service catalogs, workflow automation, and ITSM and CSM modules. I have successfully integrated ServiceNow with various platforms and systems, such as Slack, Jira, Salesforce, NetSuite, Azure DevOps, Rundeck, and more. I have also created and deployed custom and scoped apps for specific use cases, such as inventory management, asset dispensing, and dynamic eBonding. Additionally, I have leveraged my ITIL, CSA, and CIS certifications to implement and optimize service management and customer service processes and workflows on ServiceNow.
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Staff Servicenow EngineerOktaLongview, Wa, Us -
Servicenow ArchitectNuaxis Innovations Nov 2023 - PresentTysons, Virginia, UsAs a ServiceNow Architect and Lead Developer, I lead technical consultants and developers to ensure compliance with contracts and SLAs, delivering high-quality ServiceNow solutions aligned with client needs. Serving as the primary technical liaison, I translate customer requirements into robust technical solutions and mentor the team on best practices. I maintain expertise in the ServiceNow platform, contribute to process improvements, and participate in strategic planning and agile project management to ensure efficient project execution and client satisfaction. -
RelocationCareer Break Jun 2023 - Oct 2023
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Senior Consultant/ArchitectInfocenter Mar 2023 - May 2023Charlotte, North Carolina, Us -
CaregivingCareer Break Jun 2022 - Feb 2023
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Solutions Architect, Servicenow IntegrationsNewrocket Feb 2022 - May 2022Vista, California, Us -
Senior Software Engineer, Servicenow IntegrationsNewrocket Oct 2021 - Jan 2022Vista, California, Us
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Sr. Technical Consultant, Servicenow IntegrationsCrossfuze Apr 2019 - Aug 2021Minneapolis, Minnesota, UsIntegrations Practice Lead. Delivering expert guidance and successful implementations for new and existing ServiceNow customers; focus areas include ITSM, CSM, Custom Apps, and Integrations with a passion. -
Technical Consultant, ServicenowCrossfuze Jan 2017 - Mar 2019Minneapolis, Minnesota, Us
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Servicenow System Owner, Production EngineeringIac Publishing Labs Jun 2014 - Dec 2016Oakland, Ca, Us• Sole responsibility for all things ServiceNow• Implemented and supported solutions for Incident, Problem, and Change Management• Maintained overall platform configuration and development including forms, lists, CMDB, Workflows, Scheduled Jobs, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Outbound REST, Scripted REST APIs, MID servers, Background Scripting, and more.• Designed and supported multiple integrations between ServiceNow and other systems, both internal and external, including custom inventory and asset systems, F5 BIG-IP network devices, Slack chat service, JIRA, GitLab, Rundeck, Chef, OpenShift, Kapacitor, and Alerta.• Helped modernize deployment processes for production services; developed new release jobs in Rundeck, integrating deploy activity with Change records in ServiceNow, and dramatically streamlining end-to-end release processes between Development and Production/Release Engineering teams.• Assisted in replacement of legacy monitoring infrastructure (Zenoss and Seyren) with new solutions to monitor the OpenShift platform (i.e. Telegraf/Heapster > InfluxDB <> Kapacitor > Alerta > ...) and related ServiceNow integrations. -
Application Engineer, Application ServicesGilead Sciences Jan 2012 - May 2014Foster City, Ca, Us• Maintained, configured, and supported multiple business systems including ServiceNow, FrontRange ITSM, CA Clarity PPM, and ChemSW CISPro• Deployed new FrontRange ITSM instance for HR department• Developed new processes and system functionality to support Incident, Problem, and Change Management for restructured IT Support and Services organization• Documented process flows, system requirements, test plans, architecture diagrams, operational procedures, and user guides -
Sr. It Specialist I, Enterprise SystemsGilead Sciences Jan 2009 - Dec 2011Foster City, Ca, Us• System Owner/Admin/Developer for FrontRange ITSM• Implemented Change Management in FrontRange ITSM; collaborated with multiple IT Operations and Quality teams to develop, document, and deploy new processes, procedures, and functionality for all IT• Maintained vendor relations with FrontRange Solutions product and support teams
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It Specialist Ii, It Service DeskGilead Sciences Feb 2007 - Dec 2008Foster City, Ca, Us• Provided local and remote IT support for ~5000 users globally• Key contributor in product evaluation, launch, and ongoing configuration of FrontRange Solutions ITSM for the "Help Desk Ticketing System Upgrade" project; worked with vendors and colleagues to decommission a dated implementation of BMC's Remedy and deploy FrontRange ITSM for Incident Management• Implemented Problem Management in FrontRange ITSM to track the investigation and remediation of underlying issues across the IT enterprise
Benjamin Blake Skills
Benjamin Blake Education Details
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University Of California, Santa CruzDatabase Systems -
Mendocino High School
Frequently Asked Questions about Benjamin Blake
What company does Benjamin Blake work for?
Benjamin Blake works for Okta
What is Benjamin Blake's role at the current company?
Benjamin Blake's current role is Staff ServiceNow Engineer.
What is Benjamin Blake's email address?
Benjamin Blake's email address is be****@****eva.com
What is Benjamin Blake's direct phone number?
Benjamin Blake's direct phone number is +183133*****
What schools did Benjamin Blake attend?
Benjamin Blake attended University Of California, Santa Cruz, Mendocino High School.
What are some of Benjamin Blake's interests?
Benjamin Blake has interest in Cognition, Emerging Science, Data Analysis, Physics, Gardening, It Service Management, Logic Puzzles, Astronomy, Process Automation And Efficiency, Hiking/backpacking.
What skills is Benjamin Blake known for?
Benjamin Blake has skills like Servicenow, It Service Management, It Operations, Process Improvement, Javascript, Data Analysis, Software Documentation, Technical Writing, Troubleshooting, Vendor Management, Information Technology, Databases.
Who are Benjamin Blake's colleagues?
Benjamin Blake's colleagues are Patricio Alejandro Gatti, Cynthia Kwok, John Y., Mike Ross, Ayush Jain, Sam Sam, Saqer Alhosani.
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