Ben Bremner Email & Phone Number

Halesworth, Gb

Norwich, England, United Kingdom

London, England, United Kingdom

Utilising SQL to extract data from Redshift databases, I gather essential metrics for business-driven initiatives. This includes analysing return rates for specific GL codes to identify prevalent return trends, enabling stakeholders to gain insights into the reasons behind returned items. Additionally, I spearhead targeted customer surveys for those who have engaged with Amazon Fashion, ensuring the encryption of customer IDs to uphold data protection standards during utilisation.Leading usability studies for hands on customer-based feedback for new collections and customer experience journeys with the intention of finding what to improve and where to invest changes. For example, leading a study based on a new "Plus Size" collection from collaborating with CX stakeholders, to writing the survey script, to analysing the results and documenting the insights.Creating comprehensive documents and delivering presentations based on customer experience and usability studies is a key aspect of my role. These materials are designed to inform senior stakeholders about areas needing improvement. For instance, upon discovering low customer satisfaction levels with the VTO (virtual try-on) option on the website, I would compile data and insights to present a detailed analysis. This presentation would include recommendations for enhancement to address identified issues effectively.HTML coding to completely re-vamp internal wiki pages for easier navigation and continuity of updates. Taking the pages from a very plain and simple text based one pager to a fully functioning internal web page with easy navigation that would help the entire team to find information needed and making it the one stop shop for people who are on boarding to the team.

Proficient in the complete setup and operation of a saddle stitching machine, adept at producing high-quality magazines, leaflets, and calendars. Demonstrating meticulous attention to detail, I maintained rigorous quality control standards throughout the production process.Skilled in the setup and operation of a B2 folding machine, specialising in the creation of flyers, leaflets, and sections for subsequent finishing processes.With a comprehensive understanding of the entire print process, I offer valuable assistance at various stages of finishing, ensuring smooth workflow and optimal output quality.

Education record

Education record