Team lead supporting the Dev, PM, and QA organizations throughout the Windows and Azure organization to ship their products with the needed engineering velocity. Provided customized, white glove, full service support to meet each organization’s individual needs, and the required resources while increasing the level of customer satisfaction.Provided project management services across internal customer teams on lab moves, consolidations, procurement, system bring ups, and other planned… Show more Team lead supporting the Dev, PM, and QA organizations throughout the Windows and Azure organization to ship their products with the needed engineering velocity. Provided customized, white glove, full service support to meet each organization’s individual needs, and the required resources while increasing the level of customer satisfaction.Provided project management services across internal customer teams on lab moves, consolidations, procurement, system bring ups, and other planned work outside of the day-to-day duties. Coordinated work across numerous teams on large scale projects.Supported day-to-day operation for all infrastructure and test clients with focus on servers for non-mission critical systems and applications working closely with Dev, QA, and PM to support all four tiers of applications.Demonstrated skill and passion for operational excellence. Ability to retain composure under stressful conditions and adapt on the fly to changing conditions as needed.Worked on sustainable system designs for workflow and team management that would scale, streamline, and improve quality of life for the team, and results delivered to customers. Show less

Worked in the following areas in support of T-Mobile business units.Cloud ProcurementNegotiated with major cloud providers to achieve competitive deals for their services. Reviewed, verified contracts, amendments, and SOWs.Microsoft RelationshipActed as a Liaison in Microsoft relationship with T-Mobile. Partnered with multiple T-Mobile business units and negotiated on their behalf, saving over $6.8M across multiple projects.Hardware ProcurementSupported the… Show more Worked in the following areas in support of T-Mobile business units.Cloud ProcurementNegotiated with major cloud providers to achieve competitive deals for their services. Reviewed, verified contracts, amendments, and SOWs.Microsoft RelationshipActed as a Liaison in Microsoft relationship with T-Mobile. Partnered with multiple T-Mobile business units and negotiated on their behalf, saving over $6.8M across multiple projects.Hardware ProcurementSupported the Engineering and Product & Technology teams by negotiating pricing on servers,storage, and hardware support renewals, saving over $4.3M. Procured and managed inventory of PCs and laptops for T-Mobile employees. Show less

Led a team responsible for troubleshooting test infrastructure and test client hardware used for Microsoft Windows and Windows phone automated testing. Delivered successful results to management through improved automation, cost reduction, and workflow streamlining.

Deployed hardware and devices into a production environment (phone/pc/XBOX/unreleased hardware)for automated testing in Microsoft’s Operating Systems Group (OSG).

Deployed and maintained devices and infrastructure to enable automated testing of Windows Phone.Worked with OEMs to obtain latest hardware for product testing and development. Negotiated bulk buys of computer hardware with major suppliers. Coordinated purchasing and shipping of hardware to Microsoft locations in China, Taiwan, and Finland.

Assisted Microsoft testers to determine the correct hardware for their testing (correct version, least expensive, best source). Worked with OEMs to obtain latest hardware for product testing and development.

Solely owned 6 mission critical servers and ensured 24/7 operations. Managed all IT department tasks: Email Server, Software Licenses, network, and employee support. IBM AS400 maintenance and administration. ERP Implementation (MAPICS).