I was a member of the Systems team responsible for building and improving infrastructure for project delivery teams that are required to be PCI and ISM compliant (Payments and Identity Services). The Systems team is also responsible for dev ci/cd tooling, dev enablement and training.Key activities:• Create and maintain trusted and compliant AWS environments for TSC (Trusted Services Cloud) projects to be deployed on.• Atlassian Suite• CI/CD• Maintain ISM and PCI compliance for all TSC AWS environments• Enable Devs to work in a self-service way by training on dev tooling• Puppet• Atlassian Suite• Variety of AWS services• Terraform• Facilitate ceremonies eg. Standups, retros, PI planning

• Architect, develop and deploy multiple AWS solutions for multiple clients SAP B1, SAP HANA, SAP Hybris, Magento• Create CI/CD pipelines for SAP Hybris• Solutions and project discovery• Estimations• Puppet• Packer• Atlassian Bamboo• Capistrano• Variety of AWS services• Pingdom, Newrelic and PagerDuty• Cumulus• BitBucket• RHEL/Amazon Linux/CentOS/SuSE• Guide, Upskill and manage team• R&D

• Architect, develop and deploy multiple AWS solutions for multiple clients SAP B1, SAP HANA, SAP ERP, SAP BW, SAP BI, Magento, Wordpress• Create CI/CD pipelines for Magento and Wordpress• Project discoveries• Puppet• Packer• Atlassian Bamboo• Capistrano• Variety of AWS services• PagerDuty• Pingdom• Cumulus• NewRelic• BitBucket• RHEL/Amazon Linux/CentOS/SuSE

• Build and maintain infrastructure for all clients• Monitor and maintain remote servers with Newrelic and PagerDuty• Create and review AWS scripts to deploy new infrastructure• AWS (CloudFront, CloudFormation, EC2, S3, RDS, IAM, ElastiCache)• Automate environments with Python, puppet, JSON scripting• Automate deployment and tools for developers• Other daily exposure - MySQL, Redis, varnish, magento, wordpress.• Manage and resource team• Guide and review team code

• Provide technical support to staff at all levels• Monitor and maintain local and remote servers with Nagios and PagerDuty• VoIP phone system management• AWS management (CloudFront, CloudFormation, EC2, S3, RDS, etc)• Printer management• Python• Puppet • Record and update company hardware and software asset registry• Organise and maintain vendors and keep a healthy relationship• Configure and maintain router, switches and access points• Active directory management• Google Apps Business management• Github and dropbox management

• After hours I.T service• Ensure issues are resolved in a timely manner• Setup and installation for all home PC, networks, internet and other devices• Troubleshooting, repairing and maintenance of all PC, game consoles, printers andnetworks.• Client quoting/invoicing• Maintenance of client and inventory database• Building and upgrading PCs• Computer and software tutoring• Follow up of clients

• Provide PC and Client/Server technical support to the company staff and clients• Deliver support and training for a wide range of company desktop and web-basedapplications such as Lotus Notes, Oracle eBusiness suite, MS Office 2003/2007/2010, dispatch and freight management software – MasterStore, iSupply and XMLtransfer software - Hellogic, EDI enterprise.• Provide remote support to off-site users and clients via ConsoleOne, ZenWorks,TeamViewer, logMein, PcAnywhere• Monitor and document network performance and changes• Check, report antivirus software and push policies to workstations - Symantec• Daily backup procedures and perform restores when necessary – NetBackup• Monitor and support for Citrix Virtual Desktop environments• Admin building security system - access codes/cards/cameras• Document and record issues made through telephone, email or service desk database• Follow up of purchase orders through to completion• Produce user documentation for various applications• Record and maintain asset inventory – hardware/software• Deploy new workstations and printers, installing operating systems and applications,configure network properties and hardware• National travel for maintenance and network upgrades. • Ensure that all IT infrastructures are available to staff and clients• Liaise with level 2 and 3 to ensure that the IT infrastructure is operating efficientlyand effectively

• Customer facing role within various departments in Myer• Providing quality customer services• Responsible for cash handling and logistical activities

• Organise training sessions from beginner to squad groups• Organise technique training from basic to advanced• Explain and display technique to class• Produce reports to parents about progress