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Ben Burbank Email & Phone Number

Director of Developer Platform at American Airlines
Location: Mansfield, Texas, United States 12 work roles 4 schools
1 work email found @aa.com 1 phone found area 817 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email b****@aa.com
Direct phone (817) ***-****
LinkedIn Profile matched
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Current company
American Airlines
Role
Director of Developer Platform
Location
Mansfield, Texas, United States
Company size
56677 employees

Who is Ben Burbank? Overview

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Ben Burbank is listed as Director of Developer Platform at American Airlines, a company with 56677 employees, based in Mansfield, Texas, United States. AeroLeads shows a work email signal at aa.com, phone signal with area code 817, and a matched LinkedIn profile for Ben Burbank.

Ben Burbank previously worked as Senior Manager of Developer Experience Platform at American Airlines and Manager, DevOps Coaching at American Airlines. Ben Burbank holds Certified Associate Project Manager (Capm), Project Management from Project Management Institute (Pmi).

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Email format at American Airlines

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{first}.{last}@aa.com
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Profile bio

About Ben Burbank

Seasoned manager with the experience to ensure complex system stability, while driving to improve software delivery processes. My passion for continuous improvement has lead me to the forefront software delivery transformation using the best of Agile, DevOps and ITIL. I am up to whatever challenge I am presented with!Specialties: • Creating and motivating high performing teams using industry best practices (Agile, DevOps, ITIL)• Managing and ensuring stability for complex system operations for large corporations• Establishing repeatable software deliver processes to ensure sure quality and speed• Migration of legacy applications to cloud computing• Implementation of tooling to accelerate software delivery and DevOps processes

Listed skills include Project Management, Cross Functional Team Leadership, Project Planning, Management, and 24 others.

Current workplace

Ben Burbank's current company

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American Airlines
American Airlines
Director of Developer Platform
Mansfield, TX, US
Website
aa.com
Employees
56677
AeroLeads page
Company profile
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12 roles

Ben Burbank work experience

A career timeline built from the work history available for this profile.

Senior Manager Of Developer Experience Platform

Current
American Airlines

Dallas-Fort Worth, Texas, US

Building an amazing developer experience platform utilizing open source software such as Backstage.

Jul 2022 - Present

Manager, Devops Coaching

American Airlines

Dallas-Fort Worth, Texas, US

  • Establish DevOps and Agile coaching practice within American Airlines to help teams delivery the right business value quicker
  • Establish DevOps Dojos in Dallas and Phoenix to help teams build muscle memory using DevOps and Agile principles while delivering business value
  • Setup a culture of continuous learning by establishing DevOps and measure KPIs/metrics leveraging Hygieia open source dashboards, fostered an environment of sharing by leveraging storytelling, and setup a lean mindset.
Jun 2018 - Oct 2022

Loyalty Technology Manager, Release And Operations

American Airlines

Dallas-Fort Worth, Texas, US

  • Named DevOps champion to help lead the transformation for American Airlines technology organization
  • Coached teams on legacy application migration to cloud computing using industry standard tools for automation
  • Built a team to manage operations, deployments, change, incident and release management for the world’s largest airline
  • Improved deployment frequency by 700% while maintaining operational stability
  • Maintained system stability of 99.99% uptime for the AAdvantage loyalty program
Oct 2015 - Jun 2018

Loyalty Technology Release Manager

American Airlines

Dallas-Fort Worth, Texas, US

  • Worked with enterprise global team to plan, lead and support the merging of two frequent flyer programs resulting in the world’s largest frequent flyer program merger on time and without any issues.
  • Worked with internal and external audit team to establish a process for testing Loyalty systems for SOX and PCI compliance resulting in being recognized from the CEO (AA Lunch Pale Award) on making the audit process.
  • Established change management processes to support Siebel, DataStage and Tivoli development changes from a global development team and communicate those changes to the appropriate stake holders.
Apr 2013 - Oct 2015

Cargo Release Manager

American Airlines

Dallas-Fort Worth, Texas, US

  • Implemented a passive/active solution keeping the AA Cargo systems 99.5% available during planned code deployments.
  • Unified diverse application teams establishing repeatable monthly deployments shortening the release time by 50%.
  • Unified diverse global project teams on standard release processes saving 33% on the year over year maintenance budget.
  • Established repeatable ITIL release processes to organize and shorten the deployment schedule from 8 weeks to 4 weeks.
  • Organized and managed release team using AGILE project management methodology.
  • Created system performance dashboard visually displaying system health for management.
Dec 2010 - Apr 2013

Infrastructure Project Manager

American Airlines

Dallas-Fort Worth, Texas, US

Nov 2009 - Dec 2010

Technical Project Manager

Tel-Tron
Jul 2009 - Nov 2009

Project Management Specialist

Traveling Coaches

Plano, Texas, US

Created an Organizational Project Management Maturity Model (OPM3) audit sheet to assist in adopting project management processes.Developed and documented project management processes, increasing project management revenue by 150% over two years.Worked closely with account executives to develop, scope, and quote clients’ business needs.Consistently managed.

Jan 2007 - Apr 2009

Project Coordinator

Perot Systems, Inc.

Supported one program manager and four project managers while standardizing the infrastructure for 52 hospitals.Streamlined processes to make Risks and Issues more visible to program and project managers. Followed-up on outstanding items to ensure timely planning and completion. Captured and distributed meeting agendas and minutes according to the project.

Aug 2006 - Jan 2007

Desktop Technician

Perot Systems Inc.

Updated and documented current operating procedure to ensure compliance with the customers’ Service Level Agreements.Supported and troubleshot handheld scanners for all of National and Alamo car rental locations.Performed hardware diagnostics on HP laptops and desktops. Replaced hardware components as needed.Supported and troubleshot Wyse thin client.

Aug 2005 - Aug 2006

Desktop Technician

Securus Technologies

US

Developed processes making it possible to migrate 200 laptops to a new domain in one weekend.Developed and maintained Norton Ghost processes. Created and maintained new images for Dell desktops and laptops.Developed strong client relationships while supporting 500+ users with day to day technical questions and issues.Toned and documented Network port.

Feb 2004 - Aug 2005
Team & coworkers

Colleagues at American Airlines

Other employees you can reach at aa.com. View company contacts for 56677 employees →

HM Helen Mack Helen Mack Colleague at American Airlines Phoenix, Arizona, United States, United States View → JE Jacqueline Elfers Jacqueline Elfers Colleague at American Airlines Fort Mitchell, Kentucky, United States, United States View → NM Nyree Moreland-Hendricks Nyree Moreland-Hendricks Colleague at American Airlines Montego Bay, Saint James, Jamaica, Jamaica View → TR Tracy Royston Tracy Royston Colleague at American Airlines Tulsa Metropolitan Area, United States View → LB Long Bui Ngoc Long Bui Ngoc Colleague at American Airlines Ho Chi Minh City, Vietnam, Viet Nam View → AD Ayesha Duplacy Ayesha Duplacy Colleague at American Airlines Miami, Florida, United States, United States View → DA Dan Ayotte Dan Ayotte Colleague at American Airlines Cary, Illinois, United States, United States View → KM Kennedy Makokha Kennedy Makokha Colleague at American Airlines Nairobi, Nairobi County, Kenya, Kenya View → FM Fazil Mujeeb Fazil Mujeeb Colleague at American Airlines Karunagappally, Kerala, India, India View → AF Alicia Fleming Alicia Fleming Colleague at American Airlines Euless, Texas, United States, United States View →
4 education records

Ben Burbank education

Certified Associate Project Manager (Capm), Project Management

Project Management Institute (Pmi)

Bachelor Of Science - Bs, Information Technology Project Management

Devry University

Bachelor'S, Technical Management

Devry University

Electrical Engineering

Utah State University
FAQ

Frequently asked questions about Ben Burbank

Quick answers generated from the profile data available on this page.

What company does Ben Burbank work for?

Ben Burbank works for American Airlines.

What is Ben Burbank's role at American Airlines?

Ben Burbank is listed as Director of Developer Platform at American Airlines.

What is Ben Burbank's email address?

AeroLeads has found 1 work email signal at @aa.com for Ben Burbank at American Airlines.

What is Ben Burbank's phone number?

AeroLeads has found 1 phone signal(s) with area code 817 for Ben Burbank at American Airlines.

Where is Ben Burbank based?

Ben Burbank is based in Mansfield, Texas, United States while working with American Airlines.

What companies has Ben Burbank worked for?

Ben Burbank has worked for American Airlines, Tel-Tron, Traveling Coaches, Perot Systems, Inc., and Perot Systems Inc..

Who are Ben Burbank's colleagues at American Airlines?

Ben Burbank's colleagues at American Airlines include Helen Mack, Jacqueline Elfers, Nyree Moreland-Hendricks, Tracy Royston, and Long Bui Ngoc.

How can I contact Ben Burbank?

You can use AeroLeads to view verified contact signals for Ben Burbank at American Airlines, including work email, phone, and LinkedIn data when available.

What schools did Ben Burbank attend?

Ben Burbank holds Certified Associate Project Manager (Capm), Project Management from Project Management Institute (Pmi).

What skills is Ben Burbank known for?

Ben Burbank is listed with skills including Project Management, Cross Functional Team Leadership, Project Planning, Management, Vendor Management, Visio, Crm, and Itil.

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