Ben Cairnes Email & Phone Number

Sugar Land, Tx, Us

United States

United States

United States

Houston, Texas, United States

• Serve as main point of contact for any potential new business.• Implement client satisfaction metrics, manage day to day interactions, and ensure patient/client approval is met.• Handle all inbound/outbound patient interactions, analyze, and resolve any billing, medical, and customer service issues and questions that may arise.• Responsible for maintaining accurate documentation on patients, doctors, and vendors.• Collaborate with different departments and oversee patient’s post rehabilitation transition.• Responsible for interviewing potential employees and interns, onboarding new hires, and manage internship program.• Establish relationships with doctors, hospital officials and key stakeholder to expand referral network.• Increased average patient load by 40% within first year, and additional 20% in second year.• Created outreach plan for local school sports, after school programs, and club sport teams to promote the company training program for youth and adults.

Sugar Land, Texas, United States

• Guide patients and clients through a variety of exercises that stimulates rehabilitation, strength, and increase physical wellness. • Assist 20-25 patients daily with increased mobility, reduce and relieve pain, and instruct patients on how to return to daily life activities prior to injury. • Assist 5-10 professional and college athletes a day with injury preventative exercises as well as full body strengthening and sports specific training. • Prepare athletes for competitions, combines, Pro Day, and special sporting events.• Coordinate the weekly schedules for patients and other PT technicians.

Houston, Texas Area

• Administered a high volume of business development and marketing calls consisting of both cold calls and warm leads into various companies to develop and maintain relationships. • Met with current/prospective clients to discuss and develop solutions for their company’s staffing needs and maintained continuous communication from the time the job order was received until a candidate was hired. • Utilized various recruiting tactics to fill open positions with the best possible candidate. • Tactics included – proper sourcing to meet key components from job order, use of multiple online databases, cold calling/ head hunting potential candidates, skill marketing high profile candidates, conduct face-to-face/Skype interviews, resume and candidate profile preparation, administer drug test and background check upon submittal, verify references, prepare candidate for all rounds of interviews, aid with new hire/onboarding paperwork, maintain communication with client and candidates through entire process.

Sugar Land, Texas

Member Services Supervisor/Specialist• Develop and maintain strong sense of member relations and customer service by checking in on a regular basis with all Member Services representatives and providing needed resources.• Implemented a strategy, Member Connections, to increase retention rates between Health Club and members.

Sugar Land, Texas

Physical Technician Lead• Participated in the physical rehabilitation of patients and set up equipment as needed.• Assisted physical therapist with a variety of tasks to help prevent and treat physical disabilities.• Progressed individual programs to reflect program accomplishment. Ultimate goal was to relieve pain and return to everyday activities.• Assisted 10 – 20 patients on a daily basis with basic pain relief exercises under supervision of physical therapist.

• Supported Financial Advisors in attracting and retaining new cliental.• Assisted Financial Advisors manage their assigned accounts on a day-to-day basis. • Developed an organizational system for new and existing client portfolios.• Attended/led client meetings.