Ben Cairnes Email & Phone Number

Sugar Land, TX, US

United States

United States

United States

Houston, Texas, United States

• Serve as main point of contact for any potential new business.
• Implement client satisfaction metrics, manage day to day interactions, and ensure patient/client approval is met.
• Handle all inbound/outbound patient interactions, analyze, and resolve any billing, medical, and customer service issues and questions that may arise.
• Responsible for maintaining accurate documentation on patients, doctors, and vendors.
• Collaborate with different departments and oversee patient’s post rehabilitation transition.
• Responsible for interviewing potential employees and interns, onboarding new hires, and manage internship program.

Sugar Land, Texas, United States

• Guide patients and clients through a variety of exercises that stimulates rehabilitation, strength, and increase physical wellness.
• Assist 20-25 patients daily with increased mobility, reduce and relieve pain, and instruct patients on how to return to daily life activities prior to injury.
• Assist 5-10 professional and college athletes a day with injury preventative exercises as well as full body strengthening and sports specific training.
• Prepare athletes for competitions, combines, Pro Day, and special sporting events.
• Coordinate the weekly schedules for patients and other PT technicians.

Houston, Texas Area

• Administered a high volume of business development and marketing calls consisting of both cold calls and warm leads into various companies to develop and maintain relationships.
• Met with current/prospective clients to discuss and develop solutions for their company’s staffing needs and maintained continuous communication from the time the job order was received until a candidate was hired.
• Utilized various recruiting tactics to fill open positions with the best possible candidate.
• Tactics included – proper sourcing to meet key components from job order, use of multiple online databases, cold calling/ head hunting potential candidates, skill marketing high profile candidates, conduct.

Sugar Land, Texas

• Member Services Supervisor/Specialist
• Develop and maintain strong sense of member relations and customer service by checking in on a regular basis with all Member Services representatives and providing needed resources.
• Implemented a strategy, Member Connections, to increase retention rates between Health Club and members.

Sugar Land, Texas

• Physical Technician Lead
• Participated in the physical rehabilitation of patients and set up equipment as needed.
• Assisted physical therapist with a variety of tasks to help prevent and treat physical disabilities.
• Progressed individual programs to reflect program accomplishment. Ultimate goal was to relieve pain and return to everyday activities.
• Assisted 10 – 20 patients on a daily basis with basic pain relief exercises under supervision of physical therapist.

• Supported Financial Advisors in attracting and retaining new cliental.
• Assisted Financial Advisors manage their assigned accounts on a day-to-day basis.
• Developed an organizational system for new and existing client portfolios.
• Attended/led client meetings.