Ben Campbell Email & Phone Number

San Antonio, Texas Metropolitan Area

Notable 1st 60 day accomplishments: Revamped social calendar to include more diverse animal content to tell more stories Established better lines of communication with major zoo departments to coordinate with our teamGrew our social media audience to a total of 5 million Support all PR and Brand facing efforts for the ZooHelp lead content teams to tell Zoo stories through our social media and video channelsLead a team of social media and pr coordinators to help accomplish the aboveHelp other marketing departments (events, sales) as needed

Worldwide

Work with several top businesses and professionals to increase their marketing performance on a digital level as a consultant. Want to take your social media and digital marketing to the next level? Shoot me an email hirebencampbell@gmail.com.

San Antonio, Texas Metropolitan Area

Responsible for our content marketing strategy, creation, and distribution through social media, our website, blogs, videos, and events. Mentor and train junior staff on the marketing team. Support Studio with marketing related needs such as supporting our intern and art program on social media.Educate and train studio staff on our marketing efforts and inititives.

San Antonio, Tx, United States

** Helped grow a community on social media by increasing followers and engagement across all social media channels by an average of 35%. ** Launched the company's first podcast ** Helped solve pain points for event workshops between stakeholders across the company ** Grew student applications and employer partner leads by 25% though lead generation content on social media and our website log blogs and landing pages

San Antonio, Texas Metropolitan Area

** Source new leads to hire our graduating and post grad developers ** Help build and define Codeup sales process** Build business relationships that mutually benefit both companies ** Work with Marketing team on Job Placement Programs Advertising

San Antonio, Texas

As part of the workforce team, I assist all assigned departments in understanding and implementing best practices for labor management and scheduling.

San Antonio, Texas

Two core areas of this job were facilitating tour programs, and helping sell and schedule the programs. A large part of the job was building relationships across all departments to ensure our guests had a world class time on our tours and events. Tour groups could range from 1-50+ people and could last as little as 30 min or go as long as 8 hours.

San Antonio, Texas Area

✔️ Onboard all new clients data into our proprietary real estate information management system✔️ Onboard clients through a set and scheduled meetings to ensure user satisfaction and learning capabilities✔️ Help manage support issues for current clients and relay them to the Account Manager✔️ Help coordinate all social media efforts to promote hiring events, company updates, and more✔️ Helped build support ticketing system to include ticket routing, dashboards, and reporting ✔️ Helped onboard 4 corporate accounts with over 4,000 individual users✔️ Currently set to onboard another 12 corporate accounts ✔️ Part of the marketing support team that builds real estate marketing items, mockups, marketing item catalogs

San Antonio, Texas

FollowUp Personal CRM is a Scaleworks Inc. company that created a relationship management tool that isn't for sales people. My responsibilities include but are not limited to: ✔️ Communicate constantly with our customers to provide support, education about the product, and escalated issues (billing, account management). ✔️ Coordinate our social media efforts across all platforms to increase brand awareness, drive traffic to our site, generate leads, and provide support. ✔️ Create and edit all social content to include: Guided Help Videos, Product Videos, Social Graphics, & Social Images, and Blog Posts✔️ Onboard our new customers to our service via video calls and interactive web apps✔️ Implement creative ways to improve our relationships with our customers✔️ Analyze and report on MRR movement, Churn, and Social Media Analytics

San Antonio, Texas Area

In regards to not moving to sales at Citi Bank: It was my experience that to be a more well rounded candidate for a management role you needed experience in other departments then general customer service. In the process of trying to move to Sales at Citi Bank, I was headhunted to work in Sales at Nationwide. I felt the offer was much better than what Citi Bank could have provided me so I switched.o Responsible for the sale of new multi-line property and casualty insurance via telephone and Internet leads with prospective customerso Counsel customers regarding insurance needs and product availability in their stateo Provide quotes, determine eligibility, and binds coverage after collecting all necessary underwriting data and information o Specializing in personal lines (Auto, Home, Boat, Motorcycle, RV, Umbrella, and Flood) of business.

San Antonio, Texas Area

This role occurred at the Citi Bank Service Center in San Antonio, TX. o Experience working in a very fast paced environment with strong multi-tasking skillso Act as the first point of contact with current and future Citi Gold members (high network clients with $50k+ in banking assets) o Assist all customers through phone, email, and social media platforms to resolve their needso Act as a frontline investigator for minor to complex escalations - and escalate further as neededo Promoted to a Subject Matter Expert within my first 3 months of tenureo As a SME, coached and trained new hire employees during their on the job training o Coordinated with management and forecasting teams to make sure the new class was prepared and read to take live callso Considered for expansion project in Costa Rica to train new hires ( lost funding)o Winner of several Citi Star Service Awards o Consistently held a personal NPS score of 9 or higher.

Best Buy Alamo Ranch

Best Buy is considered the #1 retail store for all of your electronics needs. Best Buy went through several operation models during my time, so my responsibilities did change in coordination with these changes. o Assist all clients with their electronics purchases, with my assigned department being a priorityo Sales goals were focused around cross selling additional products, selling appropriate service plans, and offering in store financingo Organized community events like midnight releases for media (movies, video games), blood drives, food drives, and other events. o Coordinated with local business to help support our community events o Was promoted to Sales Lead, which was still a Sales Agent, but acted in stead of the supervisor in their absenceo In 2012, I was promoted to Geek Squad as Technology Education Agent - which helped customers set up their new devices and also planned and coordinated with the store to provide classes n the latest tech and tech issues

San Antonio, Texas Area

* Live safety coordinator for Sea World Ski Show* Double check all safety critical areas of the stage, show props, and aquatic vehicles* Live safety tech for Pirate Stunt Show* Double check all safety critical areas, show props, and weapons* Stage hand for Sesame Street seasonal show - included performer management and costume management

San Antonio, Texas Area

*In charge of collecting park guests for paid animal interaction programs*Gave 5-10 min presentation about the animals they will encounter*Prepare guests for Interaction by sizing them for wetsuits and walking through their experience

San Antonio, Texas Area

* I was a photographer for special events and animal interactions in the park.* I would take photos as needed and develop them back at the studio in park

San Antonio, Texas Area

*Supervised over 200 lifeguards during peak operating season*Responsible for ride and attractions safety for park guests and lifeguards through daily inspections*In charge tracking water attraction ride count *Responded to medical emergencies as needed, and covered other parts of water park for supervisor currently in emergency situation

Bachelor Of Arts, Communication

Activities and Societies: Entertainment Writer for The Paisano, Organizer for Communication WeekCommunication Studies Concentration..

Associate Of Arts, Liberal Arts

Activities and Societies: Writer for The Vista Voice, Dance Club, Ballroom Week, Communication Week,Major Related Coursework: Video.