Benjamin Capps Email & Phone Number

Leawood, Kansas

Application Architect for the Wellness business unit designing scalable solutions leveraging technologies such as .NET 4.5, C#, ORM (nHibernate, EF), MVC, WCF, WIF, Windows Server AppFabric, Web API, and SQL Server.

Senior-level C# ASP.NET developer for the Army’s Digital Training Management System (DTMS) providing development support, consultation on industry best practices, defect fixes, and expansion of system capabilities.

Leader of consultants and administrators for communications, collaboration, and knowledge management systems and web-based tool development.- Acting Executive Director providing strategic direction for Sprint Implementation and Communications organization.- Implemented business process management methodologies integrated with knowledge management systems and tools within Sprint call centers in order to deliver consistent customer interaction experiences.- Thought leader in the… Show more Leader of consultants and administrators for communications, collaboration, and knowledge management systems and web-based tool development.- Acting Executive Director providing strategic direction for Sprint Implementation and Communications organization.- Implemented business process management methodologies integrated with knowledge management systems and tools within Sprint call centers in order to deliver consistent customer interaction experiences.- Thought leader in the implementation of Enterprise 2.0 methodologies of collaboration in the call center environment leveraging Microsoft SharePoint technology. Show less

Managed the internal and vended development teams responsible for web-based sales order entry systems and support applications for wireless sales. Account manager and business consultant for Sprint’s largest national retail partner, RadioShack. Primary liaison for the account providing technology solutions, project management, and problem mitigation / resolution. - Developed and launched new Sprint order entry web site for indirect sales stores and in 5200 RadioShack retail locations… Show more Managed the internal and vended development teams responsible for web-based sales order entry systems and support applications for wireless sales. Account manager and business consultant for Sprint’s largest national retail partner, RadioShack. Primary liaison for the account providing technology solutions, project management, and problem mitigation / resolution. - Developed and launched new Sprint order entry web site for indirect sales stores and in 5200 RadioShack retail locations which required an emergency infrastructure redesign of the solution that was completed in three weeks under my leadership.- Developed and Implemented Sprint to RadioShack Point-of-Sale integration XML solution for Sprint wireless sales in all RadioShack retail stores. Show less

Owned and managed Sprint wireless production Information Technology systems for stability and availability through change control management, problem management, root cause facilitation, process analysis, field communications, and development initiatives. Other responsibilities were production impact and cost assessment through business function availability model development, risk assessment, and service level agreement creation.• 2005 stability efforts resulted in over $22 million in… Show more Owned and managed Sprint wireless production Information Technology systems for stability and availability through change control management, problem management, root cause facilitation, process analysis, field communications, and development initiatives. Other responsibilities were production impact and cost assessment through business function availability model development, risk assessment, and service level agreement creation.• 2005 stability efforts resulted in over $22 million in annual operations savings.• Created Line of Business-based availability models which provided nearly 100% costing accuracy of system outages. Show less