Oversaw online orders from receipt to delivery, ensuring accuracy and timely processing. Verified payments, packaged orders, and coordinated with shipping carriers. Provided prompt updates to customers and collaborated with internal teams for a seamless experience.

Cultivated and sustained positive customer relationships by promptly addressing their needs and concerns. Proactively provided effective solutions to inquiries, complaints, and issues via telephone, ensuring a professional and timely response.

Installed, configured, and maintained computer hardware and software, diagnosed and resolved issues, and managed component replacement.

Evaluated product quality, performance, and usability, identifying and documenting issues for product improvement.