Ben Chaffin Email & Phone Number

Walnut Creek, Ca, Us

San Francisco Bay Area

Deliver the latest in IT infrastructure with a focus on IAAS and SAAS. Drive new processes and procedures using ITIL as a guiding principal. Communicate with Executive leaders and National Sales team to ensure IT initiatives align with business needs. Focused on development and training of Support personnel and Network Engineers ensure best in class on premise and cloud infrastructure teams. Negotiate contracts to improve service and reduce costs. Foster a positive work environment, successful customer service is our job and critical to our users base. Strong advocate for team members to understand that work is important but must balance with home and external activities.

Alamo, California

Principal Architect for the company’s position in the changing technology arena with a focus on the network, electronic security, and marketing positioning. Lead a 24/7 team to support the systems and employees. Create a culture of continuing education, proficiency, and service. Constantly test and research new systems to maintain market leader status in technology. Team of 30 technical members. Lead 4 direct reports: Director of Software Development; Manager Network Engineer; Manager Technical and Application Support; and Director of Marketing. Reports to the CEO and COO. Technology strategy assisted in company growth from 350 to 900 employees from 3 states to 11 on crossed western and eastern United States Delivered VMware implementation for 100% virtualization of all RPM servers. Delivered the implementation and expansion of Citrix XenDesktop deployment across the entire infrastructure.  Engaged 3rd party IT solution providers to co-author and developed Cisco UCS implementation with storage solution to deliver entirely new server delivery infrastructure. New solutions added 300% capacity over existing Dell implementation, greater than 100k Iops and ability to launch over 2000 VDI instances in real time at 40% usage. Implemented Office 365 to ensure latest MS application toolset availability, Lync for internal communications, and SharePoint collaboration tools Worked with IT solution providers in addition to 3rd party NaaS and Saas providers to create a bi-costal DR plan with near real time replication. Provided program level oversight into the developments and implementation of our internally hosted tool Nexus. Extensive collaboration with business to determine requirements to deliver solution including 3rd party integration with multiple SaaS providers Integration of 3rd part BI tools, Movation, to deliver KPI and real time dashboards to executive and intermediate management teams

Alamo, Ca

Created the base technology infrastructure for the company. Consolidated systems and moved to a secure colocation facility ensuring consistent availability. Implemented Citrix Presentation Server environment to allow secure remote access for existing branches. Enabled dynamic scalability to support the rapid growth of the organization. Designed and implemented on demand web based marketing materials. Led 3 direct reports: Director of Marketing, Manager Network Engineer, Manager Technical Support. Reported to the CEO. Executed IT strategy to support rapid growth from 27 to 350 users and bank operation growth from 5 mm to 200 mm per month. Collaborated with Sales, Finance and Accounting departments to developed automated Marketing and Finance materials to increase partner relationships, drive sales and adhere to regulatory standards Created the first iteration of the company’s internal CRM with embedded Email campaigns and tracking.

San Ramon, Ca

Delivered network solutions and support for a wide variety LAN/WAN topographies. Consulted with clients and in-house sales staff to implement the best solutions to meet our clients’ needs. Managed monitoring and troubleshooting of the NT 4.0/Win 2000, Win 2000/Terminal Service clients, Exchange 5.0/5.5 e-mail and collaboration servers, and configuration of managed switches. Reported to Ralph Lawhorn, Partner. Completed MS tests while delivering excellent support to external and internal clients. Trained on and implemented latest technology trends with over 100 individual client companies Trained and supported all Network Engineer new hires.

Walnut Creek, Ca

Led conversion of an OS/4 network to Windows NT in a 30-user environment. Executed the setup and maintenance of the T-1 line and firewall with an ascend router and checkpoint secure client to secure IIS 4.0/NT 4.0 Server based web server Setup and maintain Exchange Server 5.5. Ensured constant network uptime and monitoring network resources. Delivered in-house hardware/software support to both PC and Apple clients. Executed the move of Marcole from IBM OS/2 warp environment to Windows NT 4.  Contributed to the first VPN for ZCMI, company’s largest customer. Delivered an upgraded build and test environments to build new releases in less than 4 hours as opposed to 24.

Emeryville, Ca

Administered the Novell and IMS networks including monitoring usage of network resources, troubleshooting, and setup of Lotus Notes 4.5 for new and existing users. Managed a staff of 9 in-house and 13 on-site A+ certified technicians. Delivered 140% to sales budget consistently for 3 quarters.  Achieved 550 repairs per month including scheduling and execution of an average of 90 on-site service calls.

Concord, Ca

Delivered presentations and expedited solutions to district management to increase sales and services. Managed 23 sales and upgrades staff members. Led 3 direct reports: Sales Manager, Operations Manager, Operations Supervisor. Awarded #2 Sales Manager in the country out of 406 stores based on profitability and customer satisfaction. Achieved #4 overall sales in highly profitable add on solutions Promoted to Sales Manager at age 22 and Store manager at age 24.  Launched CAP testing program to enhance associate knowledge in troubleshooting, upgrade, and repair of both PC and Mac computers.

Ft. Bragg, Nc

Veteran of Operation Desert Storm, 1990 – 1991.