Ben Chatfield Email & Phone Number

Virginia, United States

Rockville, MD

Fairfax, VA

IT-related management consulting - project and software engineering management.

• Directed system/software engineering and program management. Accomplishments include:
• LEADERSHIP. Led teams up to 50 FTEs performing development, O&M, and support services in profitable engagements.
• BUSINESS DEVELOPMENT. Managed customer relations, organic growth, and solutions to capture new and repeat business.
• SOFTWARE/SYSTEM ENGINEERING. Managed development using Agile and traditional SDLCs. Led business and engineering, and applied templates, containerization, continuous integration, static analysis, CM, test automation.
• OPERATIONS & MAINTENANCE (O&M). Oversaw administration of networks, servers, security, and DBA support to surpass SLAs for availability and service.
• QUALITY. Integrated QA/QC across programs and managed Powertek’s System Engineering Process Group (SEPG) to earn ISO9001:2008 and CMMI-DEV v.3 Maturity Level 3 certifications.

Performed consulting engagements that included supervising offshore development for a customer, and identifying the organizational cause of a $150M Oracle10g/Siebel CRM project failure. Advised clients on innovation management, research methods, and disaster recovery and resilience.

Taught MBA and Doctor of Management classes. Doctoral subjects included management theory, advanced reasoning, and research methods. MBA subjects included statistics, research methods, and Theory of Constraints. Performed curriculum planning, teaching, grading, and counseling/discipline.

• Managed 15 developers, operators, staff, and resources for direct marketing campaigns. Created $400M+ in client revenue through delivery of 1+ billion targeted messages in 1000+ campaigns. Eliminated backlog of 20+.
• ARCHITECTURE. Drove data modeling, TSQL/.Net/C++ programming, and DBA support. Migrated SQL2000/DTS systems to SQL2008/SSIS with SAS analytics. Increased business capacity through programming standards, development.
• LEADERSHIP. Planned, scheduled, and directed simultaneous projects to re-engineer campaign systems. Managed offshore (contractor) and domestic (employee) developers, operators, PMs, SAs, and DBAs for successful product.
• PROCESS IMPROVEMENT. Managed BPR and system projects. Improved staffing, QA/QC, work estimation, and instituted Kanban to improve execution pace. Established disaster recovery (DR) and Continuity of Operations (COOP).
• COMMUNICATION. Advised C-level staff on (a) feasibility/cost/benefit of onboarding clients; (b) capital technologies; (c) staff reconfiguration; (d) project risk; and (d) new development and campaign practices.

• Developed and sustained the firm's data processing ability from startup through its takeover by a Fortune 500 company. Key successes included:
• APPLICATION DEVELOPMENT. Developed systems for rate quoting, SSO, geospatial search, ETL, and member account management. Directed data modeling & data processing. Coded programs in PL/SQL, Python, bash, Java, and C..
• DATABASE ADMINISTRATION. Established 24x7x365 support for RDBMS systems. Maintained performance and availability for ~500K subscribers and millions of visitors. Imposed SLAs and change control. Achieved 99. 99% uptime.
• SYSTEM ARCHITECTURE. Designed and deployed fault-tolerant business systems using Oracle’s RDBMS, geospatial, gateway, and replication technologies. Migrated from Solaris to Linux, reducing costs by 80% and yielding 5×.
• LEADERSHIP & SUPERVISION. Managed a team of 8 programmers and DBAs in development, testing, operation, and monitoring of enterprise data processing and web service systems. Developed, executed, and controlled detailed.
• BUDGET & ASSET MANAGEMENT. Created and tracked annual hardware, software, and license budgets. Negotiated and purchased enterprise software and hardware for the firm.

• Guided technical and project tasks for governments, dot-coms, and Fortune 500 firms. Accomplishments included:
• PROJECT MANAGEMENT. Managed projects to design, develop, and deploy tax, CRM, procurement, and bill payment & presentment (BP&P) systems.
• ARCHITECTURE & DEVELOPMENT. Designed and programmed Unix/Windows systems for tax, utility, and credit industries. Created capacity & acquisition models and cataloged reusable system components.
• SYSTEM/DATABASE ADMINISTRATION. Created and managed production systems on Solaris, AIX, Windows, DB2, Siebel, and using parallel, replicated and standby Oracle databases.

• Performed and managed system development projects, yielding the following achievements:
• DEVELOPMENT. Coded HR, finance & property, and training systems. Wrote programs in SQL, PL/SQL, perl, Omnis7, VB, and C/Pro*C. Developed replicated/distributed databases on Oracle, Informix, and DB2.
• TASK MANAGEMENT. Supervised software development for (a) security clearance adjudication, (b) budget negotiation, (c) patent searches, (d) law enforcement, and (e) property tracking. Directed COOP planning.
• SYSTEM/DATABASE ADMINISTRATION. Installed, managed, and configured Solaris, HP-UX, Windows, Oracle 6-8, and Netscape & Oracle web servers. Trained admins to manage availability, performance, and security.

Doctorate, Management

M.S., Information Systems

Bachelor Of Arts (B.A.), English Language And Literature/Letters