Ben C. Email & Phone Number

This role involves the Cybersecurity consulting side of my services that I offer with my business, Ben the Computer Guy.

I offer day trading and cryptocurrency investing and portfolio management advice for clients, and my own personal finances

This a computer repair business that I do on the side. I do everything from PC repair, building custom PC's, computer networking, IT security, Cryptocurrency investment advice, Day trading, and website consulting.

This is a business that I originally started in August of 2009. I originally started with Computer repairs, hardware upgrades, and some laptop and mobile device repairs and have expanded it out to include more services over time. A list of services now to include:- Cryptocurrency trading and investment advice- Portfolio mangement services- Network security consulting- Cybersecurity consulting- Threat assessment and vulnerability management- Website consulting and design- Search engine optimization (SEO)

Plano, Texas, Us

Trellix, formerly FireEye.Email Security SME for our Global Pursuit Specialist team, under the Sales Engineering org. I consult Enterprise/Fortune 500 customers on the benefits of our Email Security solution(s) in the market and help to provide value to the customer to see the return on their investment with our products. I'm also responsible for enabling and supporting the Global SE Org and consult with Product Management on features that drive business into our Email Security Unit.

- Developed smart contracts- Website development- Managed the operations, vision, roadmap, and whitepaper for the project- Talked to and networked with Investors- Maintained the infrastructure for the platform

Milpitas, California, Us

My official job title was: Principle Designated Engineer, Strategic Global Accounts- Remote support from Southern California area - capable of working in a distributed virtual environment with minimal supervision.- Supporting Platinum Priority Plus clients with the FireEye product family- Mentoring of other L3 and L2 TSE's in support- Single point of contact for large enterprise customers with premier support contracts- Account Management responsibilities for the clients in large enterprises that I manage- Being last line of Support and interfacing with Sustaining Engineering team on bugs and feature requests and triage of content issues.- Security analyst work in triaging False Positive, False Negative, malware analysis, etc.- Advanced level debugging of complex product issues on various open-source technologies such as High-Availability (HA), Cassandra DB, RabbitMQ, Postgresql, Totem, Consul, Redis, Apache, curl, openSSL, SNORT, YARA, decompilers, password cracking, de-obfuscation, etc.- Development of scripts for Support to use to help with everyday tasks and automation of some reports for Platinum Priority Plus customers- SME on various product lines and feature sets with the FireEye core product set (EX,NX,CM,AX,FX,IX, PX, FSO, and now Helix)

Milpitas, California, Us

I participated in a 6 month job rotation program at FireEye. Took on the roles and responsibilities of a Cyber Security Technical Intelligence Analyst. Job responsibilities included:- Research into various indicators of compromise (IOC)such as IP addresses, domain names, malware hashes, and potentially unwanted programs (PUP) for various FireEye Intelligence subscription customers utilizing a combination of FireEye proprietary threat intelligence data and Open-source intelligence (OSINT) such as VirusTotal, AlienVault OTX, Threatminer, Domain tools, IBM XForce Exchange, Maltego, Passivetotal, Hybrid analysis, urlscan.io, and various other public sources.- Develop custom reports with threat intelligence findings- Working closely with other senior level analysts on more complex threat intelligence cases- Malware analysis, sandbox analysis, and limited reverse engineering of malware- Hunting for "evil" in binary samples, network packet captures, FireEye and other IPS/IDS solution alert analysis- Keeping informed of current threats, geo-political events, cyber warfare, opportunistic hacking, phishing scams, Advanced Persistent Threat (APT) group activity, hacktivism, Ransomware attacks, Cybercrime, and Financial motivated threat actors. - Working with FireEye support to help aid customers in verifying detection of current threats, vulnerabilities and attacks.

Atlanta, Georgia, Us

Systems Administration and network administrationUsing tools such as:Puppet, Salt, SVN, Chef

San Jose, California, Us

Ben worked on the Customer Resolution Team in an escalations role for Customer Engineering and Support in Encryption Products at Symantec Corporation. He fixed critical bugs escalated from support and worked in the Customer Engineering team. Also worked with mainline development to help get in front of critical issues in the product before they reach the customer.Prior to that he was a Backline support Engineer on Encryption Products in the Enterprise Services Group. Prior to that he was an Senior Technical Account Manager for large Business Critical Services (BCS) customers.He was also a part of a small and well formed group of support individuals on the Backline support team with Symantec that managed critical customer escalations for Encryption ProductsWorked closely with other levels of support to manage the support incidents and call queues and mentor the other employeesDeveloped the technical training material for Support. Aided in authoring, editing, and cleaning up documentation for technical articles, how-to's and resource guides as well as helping give recommendations on product release documentation.Also worked very closely with Mainline Development, Customer Engineering, and QA on discovering, documenting and resolving defects and handling critical customer escalations related to defects and feature requests on the Encryption software products group.

South Jordan, Utah, Us

Network management and systems administration for their Windows Server 2003, Server 2008, and Linux servers. I supported all of our Cisco Infrastructure, as well as Dell, HP and off-brand servers. Helped Mange the VOIP systems. Managed the VMware vsphere cluster and our critical line of business applications, and the webservers in our co-location facility I also did helpdesk support, as well for the employees of the company and outside contractors.

• Deploying desktop computers and laptops from the vendors with the OEM software and building and configuring images. Copying the newly created images to Altiris Deployment Solution and then deploying them to dozens of computers at a time.• Hardware/software troubleshooting and repair on systems sent in from existing clients to diagnose and repair before giving back to the client• Create jobs, scripts, and projects to help our deployment solutions go smoother• Implemented sound solutions and recommend solutions for customer’s specific environment.• Working on various projects handed down to me from Teir3 and other Development teams in the company• Collaborating with a team in traveling to customers sites and installing their PC’s, servers and networking equipment • Provide feedback and assist with new process and changes to implementationIt was a very exciting and fast paced career. I really enjoyed working there.

• Troubleshooting remotely in a Helpdesk Environment from our Network Operations Center for a client base of about 150 Small/Medium and some Enterprise sized business all over the US that outsource us for their technology needs. Support is usually done via phone, helpdesk tickets, emails and mainly our E-Support (desktop sharing chat interface). • Installation of equipment on-site at local locations• Internal and external configuration and administration of servers and server-based applications on Windows Servers on a daily basis• Resoonsible for Developing, editing, revision, and publishing of internal articles for our internal Knowledge base• Team lead for one of our largest client accounts we have here in the Pharmaceutical/Healthcare industry

Us

I took inbound sales calls for customers needing to order items or having problems with ordering on the website.I also was part of a small team that did technical support also. This was for the Overstock.com account.

Paris, Île-De-France, Fr

Provided Tier 3 support technical support as part of the customer support. We were the final escalation paths for all call resolution having to do with MSN Internet Access. I also was part of a team there that worked with Microsft Executives and their family members.While I was there we also started developing a specialized XBOX Broadband support department.

Bachelor Of Science (Bs), Information Technology

It

Electrician Apprentice, Electrician