Effective leader of a diverse team that is responsible for inside and outside sales, as well as corporate marketing, branding and advertising. Successful in leading all aspects of client relations and sales lead generation for this private enterprise. Increase lead generation primarily through prospecting, print, online, and conference advertising and sponsorship. Build effective sales strategies for direct reports responsible for both outside sales and inside sales.

Involved leading and delivering complex client engagements that help identify, design, and implement creative business solutions for the company. Responsible for providing excellent customer service and determining the needs of the client. Implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance; as well as participate in the development and presentation of proposals for business development. Manage the needs of key… Show more Involved leading and delivering complex client engagements that help identify, design, and implement creative business solutions for the company. Responsible for providing excellent customer service and determining the needs of the client. Implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance; as well as participate in the development and presentation of proposals for business development. Manage the needs of key stakeholders; ensure the teams they are involved with are aware of the combined end goals; establish operations objectives and work plans; delegate assignments to subordinate managers when necessary; and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction. Show less

US Mortgage Tax ServicingCoordinate Customer Service TeamProvide Direct Customer SupportReview and Resolve EscalationsEvaluate Team MemberSupport Process Improvement

Specialist in US Mortgage-Tax ServicingService Delivery Management, Quality Control, Escalation Management, Operations management, Performance Evaluation & Feedback, Training & Development

US Mortgage- Tax Servicing

US Medical Billing