User support management:- Supervise and coordinate the support team (7 people)- Ensure the reception and processing of requests and incidents (level 1, 2 and 3)- Set up standardized support procedures and policies- Monitor performance indicators (SLA, KPI) and implement corrective actions if necessaryTeam management:- Recruit, train and supervise technicians and engineers- Organize and lead regular team meetings- Evaluate individual and collective performance- Develop the team's skills and promote their upskillingContinuous improvement:- Analyze recurring incidents and propose preventive solutions- Actively participate in the improvement and optimization of support processes and tools- Lead continuous service improvement projectsBudget monitoring:- Manage the support department budget

VSI (Video & IT Service) is a company that offers services in:- Video (video editing, cameraman in all types of events: Wedding, Bar-Mitzvah, Bat-Mitzvah, etc.)- IT (IT service, mobile phone & tablet repair, advice)

Infrastructure management of: - Microsoft Azure (AAD, Virtual Machines, Intune, Autopilot, ...) - Active Directory users - Microsoft Office Suite 365 - Veeam Backup & ReplicationConfiguration of: - IP Phones fleet (Teams & SwyxIt!) - Aruba Wifi

Member of IT DivisionStart-up and follow-up of projects for the C-Level (COMEX)Troubleshoot and follow-up of interventions for sensitive users (VIP users, C-Level (COMEX) and President)Management of Active Directory users, Exchange, AirWatch (MDM), BMCManagement of phones fleet (desk and mobile) and SkypeManagement of the computer parkOrder managementTeam management (holidays planning and on-site presence)Train for users on available hardware and softwareCreate how-to documents for users/techniciansSupport for Polycom, Videoconferences and Click-ShareCollaborate with other services in the Group

Management of Active Directory users, Exchange, AirWatch, PGP/SEEManagement of phones fleet (desk and mobile) via Skype/LyncManagement of VLAN (add, delete, change port)Management of the computer park, monitor and servers (Windows 2008/2012 R2)Management of automatic backup for all computers via proprietary softwareSupport for VIP users and COMEX – Polycom and Videoconferences, Click-ShareCollaborate with Datacenter and Applicative TeamsCreate how-to documents for users/technicians

Management of Active Directory users via O.X.O.Management of the computer park (inventory, material listing, ...) via ScopeGPManagement of Multifunction Printer (MFP)VIP user support on workstation and office environmentSupport high VIP users and C-Level (COMEX) on iPad, iPhone, Android, SamsungDiagnostic and troubleshooting of computers (Windows and Mac)Mastering & computer’s erasureTrainer of technical staff

Certificated: Technical Specialist, AppleCare+, code of ethicsProduct intervention: Apple TV, Apple Watch, iPhone, iPad, iPodFix failures on mobiles and support clientsSpecialist in the store’s sales area

Learning English and Hebrew

Support for VIP usersTOTAL – L’OREAL – Car show in Parc des ExpositionsDior & Givenchy VIP showrooms

Administrator at CEA/TGCC-GENCI (Very Large Computing Center) o Hardware Repair (hard disk drives, Motherboards, RAM, ...) o Maintenance (update: system, BIOS, ...) o Install new computers (Big Data)Install and configure a directory service (LDAP – up to 8.000 nodes) o RedHat environment

Support for VIP usersPrepare laptops and iPad spares for immediate replacementFix Windows computers, iOS, Mac OS X – Lotus & “Podium“ application

Administrate and secure VLANs with Active DirectoryConfigure servers DHCP, DNS, LDAP, OCS/GLPI on LinuxConfigure Wireless network with supervision (Nagios)

Test and configure Linux systems, OCS Inventory NG & ProbindAutomate a DNS on GestioIP application

Configure operating systems and cleaning up on team computers Mac and WindowsCreate wire network between computers