Ben Copeland Email & Phone Number

Houston, Texas Area

I consider myself an Operation specialist, I learn the business and fine tune everything for that environment.

Houston, Texas

Jack of all trade do a little bit of everything

Katy Texas

Currently Support Desktop Support of Symantec Endpoint Protection and ITCM software Deployment to a managed company in North American, UK and Australia.Provided support for 4000 users Fujitsu Laptop: install and set-up user accounts for Fujitsu laptops; R&D: Testing systems and software applications for compatibility;HP: Install and set-up HP computers;Executive Support: IT supports for all senior management; Extensive use of Microsoft language packs.Microsoft: Test and rollout all security patches from Microsoft by Windows Software Update Services (WSUS),Printers: Troubleshoot printer and network issues at user workstations; perform maintenance and repairs on printers'.Vista/Windows 7/Xp Professional /Office 2007: Run test group for Vista/Windows 7, Xp and Office 2007; document incidents;Team: Perform Tier III assistance to other technicians with unresolved issues; perform weekly one on ones with team members, work with the Server and Network team as a liaison between teams for application and network testing.Documentation: create how to documentation for issues that has happened and pass on to the team or on to helpdesk. Create documentation on new software roll outs.Windows Imaging: Work with Ghost 7.5 and up to create images for XP, work with WinPE, GimageX and Unattended answer file for Imaging of Windows 7.

Network support for 330 internal & 1,000+ external users.Veritas Backup Exec ver10d. Patch management.Installed and configured servers from Windows NT server to Windows 2003 server; Administrated network and desktop resources; Provided third level technical support; Network & Exchange User Accounts; Network Home Spaces; Manage public folders and Outlook forms; Microsoft applications and (spy-ware, spam, virus) support.IP Sentry; BigFix Enterprise: Microsoft patch/hotfix deployment software. WebSense; NAS File Servers: Setting up and maintaining a Snap appliance server. Barracuda Spam Firewall; Installed Blackberry server. Maintained Sox compliant shares for the network; Install, upgrade and configure network printing, directory structures, rights, security, software and file services in Windows Server & XP environments. Configure and distribute new hardware; PDA-Troubleshoot and maintain PDA devices such as Palm® Treo™, and Blackberry. Rater.

Cash Registers - Servicing and repairing automated cash registersNT Workstation - Troubleshooting NT Workstation registers/printers/computersHardware/Software - Troubleshooting on-site PC hardware/software conflictsRepair - Building and repairing pc'sPOS - Proficient with ISS45, PCMaster, TCI Retail Suite Software, and POS Hardware - NCR & ICL and Panasonic experience in system operations and various types of hardware and software.

Set up computer workstations, installing and troubleshooting software and hardware, building computers.Graphic design, scanning, typesetting, web design, quotes and invoicing.Setting up internet connectivity, home networking of wireless and wire set-up with Linksys routers - troubleshooting and security. Set-up and troubleshoot NT Workstations for small businesses.

Microsoft Certifications

Certification, Information Technology

Micrsoft Certifications, Worked On Micrsoft Certifications

Drama

Education record

Internet Technologies

Collin County Community College 1999-2000 • A+ Certification. • NT 4.0 Workstation. • NT Networking Essentials. • NT 4.0 Server. •.

Education record