Ben Cressell Email & Phone Number

Seattle, Wa, Us

Bellingham, Washington, United States

In this role, I led a multi-divisional team of six implementation consultants/engineers and project managers for swift execution of software solutions. I recommended robust process improvements to promote enterprise-wide innovation and maximize efficiencies. I played an instrumental role in creating account management team to address client issues and nurture positive business rapport. I provided sound guidance to cross-functional teams on new protocols for process decisions using RACI. I… Show more In this role, I led a multi-divisional team of six implementation consultants/engineers and project managers for swift execution of software solutions. I recommended robust process improvements to promote enterprise-wide innovation and maximize efficiencies. I played an instrumental role in creating account management team to address client issues and nurture positive business rapport. I provided sound guidance to cross-functional teams on new protocols for process decisions using RACI. I leveraged FreshDesk to ensure seamless implementation of internal support processes.Highlights of accomplishment in this role include:• I introduced PM approaches, including agile and sprints to finalize project deliverables within defined constraints.• I established a new Implementation Engineer role to segregate technical accountabilities and enhance focus on sales solutions and making appropriate product recommendations. Show less

Bothell, Washington

In this capacity, I spearheaded end-to-end management of high-profile software implementation projects ranging from $50K to $500K and ensured strict adherence to client requirements. I built a team of junior consultants, assessed daily job performance, evaluated training needs, and executed impactful plans to nurture capabilities. I delivered overarching tier I, II, and III level support to a portfolio of 70+ clients. I led all aspects of scoping and training customers on custom development… Show more In this capacity, I spearheaded end-to-end management of high-profile software implementation projects ranging from $50K to $500K and ensured strict adherence to client requirements. I built a team of junior consultants, assessed daily job performance, evaluated training needs, and executed impactful plans to nurture capabilities. I delivered overarching tier I, II, and III level support to a portfolio of 70+ clients. I led all aspects of scoping and training customers on custom development projects. I compiled requirements and created scope for custom reports, integrations, and features of each implementation.Highlights of accomplishments in this role include:• I earned promotion and recognized by senior leadership for completing assigned projects, providing best-in-class consultancy, and maximizing client satisfaction. Show less

Bothell, Wa

While working as Junior Implementation Consultant, I streamlined and coordinated diverse project-related tasks to facilitate WMS (Warehouse Management System) implementation within the food industry. I supervised installation of software on customer servers using remote connections to enhance network stability. I developed and delivered pallet/case labels in line with legal, industry, and client requirements. I supported sales team with onsite discovery and scoping trips. I planned and… Show more While working as Junior Implementation Consultant, I streamlined and coordinated diverse project-related tasks to facilitate WMS (Warehouse Management System) implementation within the food industry. I supervised installation of software on customer servers using remote connections to enhance network stability. I developed and delivered pallet/case labels in line with legal, industry, and client requirements. I supported sales team with onsite discovery and scoping trips. I planned and executed multiple remote and onsite client training programs. Highlights of accomplishments in this role include: • I contributed to the seamless execution of complicated projects (3-9 months), including assisting sales process, writing documentation and contracts, and resolving customer issues. Show less

Snohomish, Wa

With this organization, I met short-term goals by overseeing multiple administrative tasks, including handling cash donations, managing building keys, and driving vehicles. I Maintained database of 120 active monthly volunteers and 1000 lbs. of weekly donations while ensuring full accuracy and transparency of information.Highlights of accomplishments in this role include• I maximized and sustained efficiency of volunteer hours and reduced training time by providing engaging training to… Show more With this organization, I met short-term goals by overseeing multiple administrative tasks, including handling cash donations, managing building keys, and driving vehicles. I Maintained database of 120 active monthly volunteers and 1000 lbs. of weekly donations while ensuring full accuracy and transparency of information.Highlights of accomplishments in this role include• I maximized and sustained efficiency of volunteer hours and reduced training time by providing engaging training to new volunteers and addressing individual concerns. Show less

Lake Stevens, Wa

In this role, I enhanced quality of life for family members by leading household projects. I prioritized routine care and associated medical appointments during a five-days week using excellent multitasking and analytical skills.Highlights of accomplishments in this role include:• I secured approval of financial benefits by conducting research and applying for benefits with Social Security and the Veterans Administration.

Bachelor Of Business Administration, Management Information Systems, 3.81

Graduated Magna Cum Laude.

High School Diploma