• Advised executives and management teams on best business practices using UKG software, enhancing operational efficiency and strategic decision-making.• Implemented software solutions both remotely and on-site for high and mid-profile clients, ensuring seamless integration and optimal performance.• Developed and optimized scheduling for hundreds of departments across multiple clients, improving resource allocation and productivity.• Launched and integrated scheduling solutions for resort and casino properties with over 10,000 employees, streamlining data management and operations.• Conducted precise analysis of organizational databases for mergers and acquisitions, facilitating smooth transitions and data integrity.• Evaluated labor management forecasts and provided tailored business solutions, contributing to improved workforce management and cost savings.• Managed multiple complex Workforce Management projects simultaneously, delivering results on time and within scope.• Directed virtual and on-site training sessions for executive and management teams, enhancing their understanding and effective use of software solutions.

• Delivered tailored scheduling solutions across organizations by leveraging labor analytics, skill pools, and local regulations, enhancing operational efficiency and compliance.• Conducted comprehensive software demonstrations for end-user employees, ensuring a clear understanding of functionalities and benefits.• Optimized scheduling processes for client Financial Planning & Analysis teams, utilizing key performance indicators to drive improvements and increase efficiency.• Collaborated with cross-functional teams to implement solutions that aligned with organizational goals and regulatory requirements, ensuring seamless integration and adoption.• Developed and maintained clear, concise documentation for scheduling solutions, facilitating ease of use and knowledge transfer among stakeholders.• Utilized data-driven insights to refine scheduling strategies, resulting in a reduction in labor costs and improved resource allocation.• Provided ongoing support and training to clients, ensuring successful implementation and maximizing the value of scheduling solutions.• Maintained consistency in communication and documentation, avoiding industry jargon to ensure clarity and understanding for all stakeholders.

• Provided remote software support for multiple casino resorts across the U.S., Canada, and APAC, ensuring seamless operation and minimizing downtime.• Developed SQL queries to optimize property configuration, resulting in a reduction in project duration and enhanced efficiency.• Created and maintained a comprehensive internal catalog of critical errors and solutions, improving troubleshooting processes and reducing resolution time.• Collaborated with cross-functional teams to address complex software issues, ensuring timely and effective solutions for clients.• Implemented best practices in software support, increasing customer satisfaction.• Consistently communicated technical information in a clear and concise manner, avoiding industry jargon to facilitate understanding among diverse stakeholders.• Maintained consistency in documentation and reporting, ensuring a professional and error-free presentation of all materials.• Actively participated in training sessions and workshops to stay updated with the latest software support techniques and technologies.

● Assist customers with Windows, Mac OS, iOS, and Android issues.● Assist help desk technicians with escalated issues.● Install, troubleshoot, and manage: - Ethernet networks with CAT-5e/6. - Cisco routers, switches, firewalls, unified comm units, and wireless access points. - VOIP and analog phones. - VMware servers. - Windows Server 2000-2012 R2 - Client requested specialty software. - Apple Airports and computers. - Surveillance DVRs and IP Cameras. - Other various office equipment. (Printers, scanners, etc.)

● Installed patch panel and networking switch.● Installed all network wall jacks.● Installed 40 lines of CAT-6 cable.● Built 25 gaming computers for the LAN café.● Assisted customers with computer problems and repaired those problems as needed.● Maintained LAN café computers● Installed games and kept games updated.

● Daily assisted users with computer problems across multiple platforms including Windows 2000, XP, Vista and 7.● Assisted users daily with cellular phone implementation and troubleshooting across EVDO, CDMA, and iDEN networks.● Assisted corporate IT with user account management within Active Directory.● Deployed new computers to replace outdated technologies.● Deployed computers, networking equipment, and copiers for three new offices.● Implemented wireless access points for nine local clinics.● Implemented a print server to ease printer and copier management.● Directed the deployment of new multifunction copiers to replace multiple standalone printers and fax machines to simplify the purchase of toner and lower cost.

● Daily assisted users with computer problems in Windows 2000, XP, Vista, Mac OSX 10.4 Tiger, and Mac OSX 10.5 Leopard.● Performed a Windows 2000 Server to Windows 2003 Small Business Server Migration.● Administered a backup solution using Symantec Backup Exec 12d.● Regularly checked security camera DVRs to make sure the cameras were running and recording.● Tested the data transfer rate daily.● Ran new data lines using CAT-5E cable.● Assisted the IT Manager with user, computer, and server management within Active Directory.● Managed a 2003 Exchange Server.● Assisted customers with FTP issues.● Ran updates as needed.