Ben Snyder Email & Phone Number

Traverse City, Mi, Us

Santa Clara, Ca, Us

I lead design for low, pro, and no code developer experiences at ServiceNow covering the following areas and products: - ServiceNow IDE: a pro-code development environment built on top of VS Code with home-grown, modular javascript-based development tools with Fluent, github, and CLI integrations.- ServiceNow Studio: a single, unified IDE-like experience for development across all low code tools along the software development lifecycle.- Creator Studio: guided and safe guarded low code development for citizen developers.- Data Orchestration: data modeling and integration for key enterprise data sources within the realm of ERP and SAP ecosystems.- Product Led Growth: the development and evolution of in-product adoption standards to drive revenue and critical business objectives across key features and technology.- Builder Ecosystem & Patterns: design system, documentation, and governance of the entire ecosystem of nearly 40 builder tools (and growing).- Governance: the monitoring, metering, and controlled release of applications through a development pipeline as well as integrated best practices throughout the platform.- Generative AI: nearly every surface our our platform is being impacted by gen AI and our team leads several key generative AI products for Creator and beyond.My teams span timezones in the US, India, and Europe and collectively help lead a product suite with mutliple billions of dollars of revenue.

San Francisco, Ca, Us

Product and design strategy for all Enterprise Products. Delivered the foundational blueprints for an application ecosystem that has since powered a suite of new products and a whole new design system all from 0 to 1. Additional highlights include:- Responsible for organizational improvements to the design and product org, including the evolution of how our teams plan, strategize, collaborate, and communicate- Co-led the steering committee that delivered the product strategy for all member service agent experiences - Developed a "cost of inefficiency" model that continues to be used by product and operations to prioritize features while driving down costs and increasing key business metrics- Designed and documented the single source of truth for all of Chime's core data model- Started Chime's first UX engineering team and developed Text Volume, Chime's first (now patented) Figma plugin- Team leadership, resource planning, and career coaching- Multiple talks on the business of design and up-leveling design careers through the Chime Design-U program- Led a team of 6 designers through multiple team OKR initiatives over 2 halves

San Francisco, California, Us

- Design direction across low code automation tooling including the unification of MuleSoft, Vlocity, and Salesforce Flow as well as Lightning App Builder.- Leadership of a team of five designers across Automation & Customization covering more than 15 scrum teams through rapid growth and a global pandemic.- Delivered new products from thesis to production, including Orchestrator, a new offering that will unlock millions of dollars in net new revenue.- Enabled the team to increase the efficiency of hundreds of thousands of humans through a more than 60% increase in usage of automation.- Developed a values-based coaching framework that focuses on human relationships, principles, and work/life balance to propel careers.

San Francisco, California, Us

- Delivered a 3-year vision for Low Code apps, including the release of Tips, which is responsible for more than 500,000-page improvements.- Orchestrated a 5-year roadmap for the future of the developer platform that directly contributed to Salesforce falling off the StackOverflow “Most Dreaded” platform rankings.- Collaborated to deliver the most innovative web-based code editor in the universe which reduced the time-to-value for developing UI by half.- Kickstarted the Lightning Migration and Org Health Check programs which are responsible for improving thousands of customer apps.- Designer zero of Global Identity leading to the formation of an entirely new product organization, including Global Salesforce Management.

San Francisco, California, Us

- Patent holder and lead designer on Salesforce Case Feed — the foundational technology that is powering the future of all case resolutions at Salesforce.- Decreased the number of clicks to case resolution by more than half, increasing the efficiency of an untold number of happy humans.- Developed an internal prototyping library and hosted monthly coding classes, empowering hundreds of designers and PMs to build prototypes.- Led front-end engineering for the launch of Chatter Answers, mobile chat windows, and the Lightning Calendar experience.- Rebranded, integrated, and merged Activa Live Chat into the Salesforce Service console, directly contributing to the exponential growth of Service Cloud.- Redesigned and reconstructed the Salesforce Service Console to become one of the first responsive applications in Salesforce’s Service arsenal.

Acquired by Salesforce- Led the design, front-end development, and marketing of the world's best live chat product from $0 to over $800,000 in ARR.- Increased the efficiency of chat responses by over 75% through the creation of features like Quick Text and Sneak Peek.- Decisive, early adoption of Adobe Air-based technologies increasing the spotlight on our product in community showcases thereby attracting Salesforce’s attention.- Developed the user experience that was cited as one of the top differentiators from our competitors during the M&A due diligence discussions.- Watered the small grass strip next to our startup offices 🌱

- Member of a two-person design team responsible for launching multiple dozens of online businesses including several with more than $50,000 in monthly revenue.- Wireframing, coding, implementation of a proprietary web-to-print framework, iconography, visual design — we did it all.- Design, CSS, JavaScript, Flex, and PHP development.

Independent graphic artist. Designed print graphics for clients ranging from volunteer organizations to interior design firms.