Benjamin Sutton Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, Colorado Area

• Led a multi-disciplinary team to successfully integrate space capabilities into Integrated Air and Missile Defense (IAMD) multi-domain experiments, utilizing an interdisciplinary and collaborative approach to plan.
• Directed development of innovative space simulations for government experiments, integrating complex systems & ensuring compatibility yielding valuable data for optimized design & mission success.
• Collaborated directly with US military clients to translate operational needs into system performance requirements. Defined technical parameters and ensured compatibility across physical, functional, and program.
• Effectively communicated the value and impact of space simulation technology to high-level audiences.
• Holds active Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with some special accesses

Atlanta, Georgia

• Led the training and development of support agents, ensuring they have the expertise to handle advanced application features and updates.
• Spearheaded the identification of user-impacting issues by providing in-depth analysis and workflows to development teams, facilitating efficient resolution.
• Managed complex technical escalations and owned the resolution of advanced technical tickets, ensuring timely solutions for critical user issues.

Greater Atlanta Area

• Leveraged expertise in API troubleshooting and analysis to resolve issues for users and developers.
• Owned technical escalations for complex API-related issues, driving resolution and preventing further impact.
• Developed and delivered training sessions on REST clients and API endpoints for both support agents and technical advisors, fostering team knowledge and expertise.

Atlanta, Georgia

• Empowered Mailchimp users through product education and troubleshooting, fostering successful campaign execution.
• Maintained in-depth knowledge of Mailchimp's application features, ensuring consistent and accurate user support.
• Mentored fellow agents by providing guidance on troubleshooting workflows, promoting knowledge transfer, and improving team efficiency.
• Selected for a competitive technical advisor apprentice program, demonstrating potential for advanced technical expertise.

Greater Atlanta Area

• Led a squad of intelligence specialists in planning and executing intelligence gathering missions.
• Developed and implemented training programs to ensure team proficiency in human intelligence collection techniques.
• Managed team performance and provided constructive feedback to improve effectiveness.

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

• Consulted with command staff to implement intelligence operations and basic combat skills training
• Supervised up to 30 soldiers, ensuring mental and physical readiness standards align with regulation
• Assigned as the Company Unit Prevention Leader
• Awarded the Army Achievement Medal three times

Camp Bondsteel, Kosovo

• Managed a multi-national team of human intelligence specialists in planning and executing intelligence collection operations.
• Oversaw the execution of over 100 source operations and key leader meetings.
• Led quality assurance efforts by performing qualitative analysis of reporting from all seven teams, streamlining intelligence dissemination.

Bachelor Of Science - Bs, Aerospace, Aeronautical And Astronautical Engineering

Activities and Societies: The American Institute of Aeronautics and Astronautics, University Student Launch Initiative

Graduate Certificate, Satellite System Design

Graduate Certificate, Project Management

Graduate Certificate, Systems Engineering

Associate'S Degree, Engineering, 3.32

Activities and Societies: Phi Theta Kappa National Society of Collegiate Scholars Freshman STEM Scholar, 2012 Sophomore STEM Scholar, 2013.