• Responsible for overall client satisfaction and ownership of the relationship• Responsible for monitoring the work queues for each of their clients and ensuring that their client’s needs are being addressed in a timely fashion• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction and identify opportunities for Symmetry to add even more value• Address product related questions and technical challenges• Educate clients on existing and new Symmetry products and procedures, and how they can contribute to their business growth• Frequently conduct and coordinate tactical operations reviews with client delivery teams• Participate in regular meetings with clients to build relationships, discuss delivery of services, and improve communications• Track profitability of client engagements and work proactively and collaboratively with Delivery Directors and Technical Leads to intervene as necessary• Visit customers as appropriate to strengthen and expand relationships with decisions makers, champions, day-to-day users and influencers• Liaison between client and technical teams (Security, Control Panel, Hosting, Basis, Support Services)• Responsible for clients’ understanding of services to be rendered and the communication of those expectations to the technical teams

Q2 FY14 Global Recognition Program Award Winner - Awarded to individuals who have shown outstanding achievement and have had an impact on one business segment which positively affects the business unit's fiscal year initiatives.• As SAP Basis manager, oversee projects manage work load and develop basis team members• HANA System administration including monitoring, patching and backup monitoring.• Reduced month end financial close system processing time from 164 to 46 hours.• Successfully completed PI EHP1 upgrade • Executed VERTEX Software upgrade from O Series 5 to O Series 7• Transition customer from SAP support to 3rd party maintenance provider• Manage system changes using ITIL change management processes• Configure and maintained Solution Manager 7.1 for Wily, DVM, EWA, and Central System Monitoring• Deploy, roll out and maintain Web Dispatcher for SAP Portal• Provide direction and planning for landscape including data growth, patching and upgrades• Install and update MII NW 7.3 for customer in Oracle / Linux environment• Migrate SAP system between datacenters on Linux cluster• Completed SAP HA200 – SAP HANA Operations & Administration. Currently working on certification

• Supported enormous SAP landscape with 90+ systems• Basis lead for successful new SAP implementation at E-Z-GO in Augusta, GA• Collaborated with team leads to discover solutions to long term issues• Successfully executed QA system refreshes and revised antiquated documentation• Completed several SAP server hardware migrations• Configured and utilized RevTrac for SOX compliance change management

Provide remote SAP Basis support including maintenance, installations and troubleshooting.

• Supported landscape during new SAP implementation for large Fortune 500 company• Installed, configured and tuned multiple SAP products including Solution Manager, BW, Business Objects, Open Text, Enterprise Portal, VERTEX, TREX and PI / XI• Managed SAP printing landscape including addition of new printers and configuration of PAL• Configured and maintained End to End monitoring with Solution Manager including Wily Introscope, diagnostics and CCMS Central Monitoring infrastructure

• Maintained high level of performance on all customer SAP systems• Established and implement JAVA and ABAP security roles• Primary liaison with 3rd party hosting company• Developed and implemented plan for upgrading entire SAP landscape• Installed and configured new SAP products including Solution Manager and PI• Oversaw all transports across SAP landscape and ensure consistency

• Upgrade SAP products including xRPM, Solution Manager and SCM• Implement additional Solution Manager functionality including diagnostics, monitoring, maintenance optimizer, and early watch alerts• Complete DB and SAP system maintenance during scheduled downtime• Serve as 2nd level support for all SAP basis operations• Perform database maintenance including Windows SQL Server 2005 Upgrade• Create new standard procedures for tasks such as system builds and backups

• Responsible for building and maintaining 30+ XI demo and training servers globally• Maintained relationships with internal XI demo and training customers in Germany• Refreshed over 150 SAP training servers on a weekly basis• Worked together with SAP developers to resolve issues with recently released service packs• Supported SAP instances for major events including TechEd and Sapphire• Remedied issues on 3rd level global hotline for all productive training and demo systems• Created and implement global procedures for colleagues in India, Mexico and Germany• Conducted workshops for interns and new hires on Netweaver system administration

•Tuned Oracle and DB2 databases for optimal performance•Installed SAP new dimension products including APO, BW, CRM, and SEM in a Linux / Oracle environment•Responsible for purchase, installation and maintenance of all new hardware•Developed and executed implementation of backup and restore strategy•Maintained high performance of R/3 systems by tuning SAP memory pools

•Installed and configured several standard and IDES SAP R/3 instances•Performed client copies and deletes•Created and maintained activity groups and user profiles•Supported the SAP Basis Administration class at CSU, Chico•Researched OSS and apply appropriate patches•Performed transports across instances using TMS