Bloomberg Corporate Technology is responsible for designing, deploying, and maintaining Bloomberg’s internal IT systems including our global corporate network, and the hardware and software to support over 21,000 employees in more than 170 offices around the world. Additionally, it is responsible for the audio-visual technology in all of Bloomberg’s internal and public spaces (including training and conference rooms) that host more than 500,000 visitors to Bloomberg offices each year. Corporate Technology develops, deploys, and relies upon a complex set of proprietary and third-party systems to deliver the services it provides and those systems are the key to moving Bloomberg's businesses forward.As the Product Owner for Apple Technology, it is my responsibility to manage all internal business cases for Apple at Bloomberg. In consultation with a Scrum Team of Apple Architects, Desktop Engineers, and Operations Engineers that I lead, we work to implement and maintain the various aspects of all things Apple that our employees desire, as well as both our team’s and the business’ visions for it. My role’s mandates extend to maximizing return on investment by identifying product features, translating these into a prioritized Product Backlog for execution during our Sprints, and continually re-prioritizing and refining said Backlog based on the ever-evolving needs of our business and evolution of Apple Technology. Ultimately, our team is responsible for the product vision, the business plans, and the revenue or cost savings generated by said plans that we work to enact.

Bloomberg Corporate Technology is responsible for designing, deploying, and maintaining Bloomberg’s internal IT systems including our global corporate network, and the hardware and software to support over 21,000 employees in more than 170 offices around the world. Additionally, it is responsible for the audio-visual technology in all of Bloomberg’s internal and public spaces (including training and conference rooms) that host more than 500,000 visitors to Bloomberg offices each year. Corporate Technology develops, deploys, and relies upon a complex set of proprietary and third-party systems to deliver the services it provides and those systems are the key to moving Bloomberg's businesses forward.As a member of the Systems Architecture team within Corporate Technology, I am responsible for enhancing our internal client’s experience by researching and implementing some of the latest industry-leading technologies (including routinely accessing rarely exposed alpha and beta items). It is through this work that I spearhead projects delivering solutions to our business that improve our overall information systems infrastructure in a fast-paced, highly-demanding, technology-focused environment and work to transform our corporate infrastructure to meet the needs of an ever-evolving mobile workforce.My core functions are:- Cloud Technologies- Desktop & Server Reference Architecture- Mobile Device Management- Enterprise Collaboration Suites- Enterprise Mobility Platforms- Identity and Access Management Solutions- User Environment Management Solutions- Process Automation Suites- Virtualization Technologies - Strategic planning with various teams- Development of innovative ideas for enterprise implementation- Architecture of new solutions and standards through PoCs and Pilots- Global Project Management using Agile (mainly Scrum), Kanban, and Waterfall methodologies- Enhancement of existing projects/technologies- Creation of custom documentation and training

-Technical and operational team lead for PC and Mac Engineering.-Lead Apple SME for US Operations.-Lead coordination efforts between Engineering and internal groups such as Desktop Support, Infrastructure, Storage, Telephony, and various Business Units as needed.-Coordinate the installation, configuration, and maintenance of operating systems, application software, computer hardware, peripherals, networks, and systems communications cross-platform and enterprise-wide.-Manage and coordinate Level III Support within the enterprise.-Develop and implement automated procedures and technical documentation for Apple and Windows system implementation, rollout and maintenance.-Lead efforts to develop automated builds of Apple and Windows operating systems to support all standard desktop, laptop, and server platforms.-Research, design and integration of client technologies that strategically interface with our line of business environments.-Lead projects related to enterprise technology related engineering initiatives.-Coordinate and assist in the production of technical documentation, test plans, performance benchmarks, and other vital steady state items as necessary.-Perform regression and Q&A testing for updates, images, and production changes.-Design and maintain enterprise hardware & software standards cross-platform.-Casper Administrator for custom OS X & iOS package creation, & distribution, custom policy & MCX variable deployment, customized system configuration payload creation & delivery, asset management & inventory, licensing/monitoring of key-served applications, and client updating, imaging, & maintenance.-Custom script creation utilizing AppleScript and Bash Shell languages to perform various tasks on including, pre/post flight install tasks, maintenance and production changes.-GSX Administrator for the performance of on-site Apple repairs, warranty claims, and repair histories.

-Lead Apple SME for US Operations-Casper Administrator for custom OS X & iOS package creation, & distribution, custom policy & MCX variable deployment, customized system configuration payload creation & delivery, asset management & inventory, licensing/monitoring of keyserved applications, and client updating, imaging, & maintenance.-Custom script creation utilizing AppleScript and Bash Shell languages to perform various tasks on including, pre/post flight install tasks, maintenance and production changes.-Develop policies and guidelines for maintenance of Mac environment.-Manage and support Mac server environment for Open Directory, Netboot (via bootp, bdsp and tftp), Apple Service Toolkit (AST), Casper Suite Functionality/JSS Hosting, Wiki Services, AFP/SMB File Sharing, and Internal Apple SUS.-Lead projects related to Apple Client Engineering initiatives.-GSX Administrator for the performance of on-site Apple repairs, warranty claims, and repair histories.-Research, design and integration of client technologies that strategically interface with our line of business environments.-Perform regression and Q&A testing for updates, images, and production changes.-Develop technical supporting documentation for IT equipment and systems.-Training and formal turnover of processes and information to the Client Technology Support team.-Develop new technology and engineering best practices.-Provide Level 3 support to Client Technology Support team.-Ensure adherence to internal IT policies and procedures as well as external (SOX & PCI).-Administration and support for Adobe Creative Suite, Adobe Update Services, and Licensing.-Active Directory Management for accounts, memberships, and Group Policies.-Manage the day to day operations of the Level 2 techs.-Ensure all technical issues assigned to the Level 2 techs are responded to and resolved within service level

Client(s): The Gucci Groupe-Enterprise Technical Lead for the Apple Environment.-Casper Administrator for custom OS X & iOS package creation, & distribution, custom policy & MCX variable deployment, customized system configuration payload creation & delivery, asset management & inventory, licensing/monitoring of keyserved applications, and client updating, imaging, & maintenance.-Tier 1, 2, and 3 Support for Apple and PC Help Desk Incidents.-AD/Windows administration & support for account builds and group & GP memberships.-Development and support of various Apple related Wikis and training programs for both technical and non-technical associates.-Administration and support for Adobe Creative Suite, Adobe Update Services, and Licensing.-Management of several OS X Servers for Open Directory, Netboot (via bootp, bdsp and tftp), Apple Service Toolkit (AST), Casper Suite Functionality/JSS Hosting, Wiki Services, AFP/SMB File Sharing, and Internal Apple SUS.-Custom script creation utilizing AppleScript and Bash Shell languages.-Mobile device support leveraging Casper and Airwatch for iOS & Android units, and Blackberry Enterprise Server (BES) for RIM units.-Responsible for new/existing/exiting user Mac/PC/Mobile Device setup/breakdown, integration, and training.-Maintenance and Setup of Polycom video and audio unit technology.-Troubleshoot a variety of network & local printers, scanners, fax machines, plotters, and Canon (Uniflow)/Konica Minolta units.-Design, creation, and support of documentation and hands on demonstrations for both technical and non-technical personnel.

-NY Enterprise Technical Lead for the Apple Environment-Casper Administrator for custom OS X & iOS package creation, & distribution, custom policy & MCX variable deployment, customized system configuration payload creation & delivery, asset management & inventory, licensing/monitoring of keyserved applications, and client updating, imaging, & maintenance.-Font Administrator for Font Reserve and Universal Type Client Servers.-Tier 1, 2, and 3 Support for Apple and PC Help Desk Incidents.-Development and support of various Apple related Wikis and training programs for both technical and non-technical associates.-Administration and support for Adobe Creative Suite, Adobe Update Services, and Licensing.-Custom script creation utilizing AppleScript and Bash Shell languages.-Mobile device support leveraging Casper and Airwatch for iOS units, and Blackberry Enterprise Server (BES) for RIM units.-Maintenance of Apple & Font environment SOX compliance-Management of 11 OS X Servers for Open Directory, Netboot (via bootp, bdsp and tftp), Apple Service Toolkit (AST), Casper Suite Functionality/JSS Hosting, Wiki Services, AFP/SMB File Sharing, and Internal Apple SUS.-GSX Administrator for the performance of on-site Apple repairs, warranty claims, and repair histories.-Responsible for new/existing/exiting user Mac/PC/Mobile Device setup/breakdown, integration, and training.-Maintenance & Setup of SMART Board technologies.-Troubleshoot a variety of network & local printers, scanners, fax machines, plotters, and Xerox units.-Support of video conferencing setups and networked multimedia presentations using Tandberg Technology.-Design, creation, and support of documentation and hands on demonstrations for both technical and non-technical personnel.

• Managed new user Mac/PC setup/breakdown, integration, and training.• Created custom Windows XP software images for distribution over Norton Ghost• Administered and maintained Apple XServes and HP Proliant servers for file sharing, FTP hosting, and assorted backup regimes • Administered and maintained Active Directory, Microsoft Exchange, and Open Directory user adds, changes, removals, and policy management.• Utilized and maintained Jamf Casper server for hardware/software inventory, fixed asset management, package and image creation & deployment, and policy distribution.• Provided Cisco wireless administration and global access including user adds, changes, and removals.• Responsible for second level technical support and help desk management for end users.• Performed analysis of user problem ticket activity and propose recommendations aimed at helping to increase user knowledge and understanding and/or their ability to help resolve problems themselves.• Interacted with on site client set up for Blackberry Enterprise Server and support of staff smart-phones including Apple, Microsoft, Android, and Symbian OS based.• Administered daily and weekly tape backup regimes, and user archives/restores via Retrospect backup client for Server 2003 and OS X 10.5 Server.• Troubleshot a variety of networked printers and fax machines.• Administered Norton Update Server and WSUS Services.• Utilized an assortment of FilemakerPro databases for employee, hardware, and software records.• Ensured company IT compliance for SOX.

• Configured, maintained, troubleshooted, and repaired over 300 Mac and PC workstations as well as several laptops, servers, and mobile computer carts.• Answered central Helpdesk line, entered ticket information into Helpdesk tracking software, and attempted to solve Mac/PC or networking problems on first call and/or create an escalation.• Administered and maintained several Windows 2003 Servers and an Apple Xserve for file sharing & software imaging. • Utilized Apple Remote Desktop and Altiris Client/Agent for remote access, network re-imaging, job/package creation, and subsequent deployment.• Interacted with and provided on site client set up of the corporate Microsoft Exchange Server and staff Blackberrys.• Created the School’s GSX account and served as the acting administrator for performance of on-site repairs, warranty claims, and repair histories of all inventoried Apple hardware and software products.• Designed and built custom Windows XP and Server 2003 images for distribution.• Troubleshot and maintained a variety of Xerox Work Centers, networked printers, and fax machines.• Administered Norton Update Server and Windows Server Update Services.• Maintained special art and technology hardware and software such as but not limited to: Adobe Creative Suite Master Collection, Auto-Cad, Final Cut Pro, Quark, Pro Tools (with M Boxes and boards), scanners, laser printers including dye-sub and character printers, plotters, digitizers, etc.

• Provided frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and basic customer product training.• Repaired Apple hardware and software products.• Managed all aspects of repair workflow, including open repairs prioritization, case management, and service part order management.• Reviewed all warranty claims, hardware product returns and re-qualified product for resale.• Provided technical support for in-house systems and provided on going technology coaching for sales associates.• Consistently ranked in the top percentile of Net Promoter, a customer driven satisfaction system based a technician’s performance in a variety of categories both technical and non.• Assisted in the drafting and implementation of new training methods and materials for store Specialists, Concierge, Genii, and Genii Admins, which substantially increased productivity and resulted in significant timesavings.

• Constructed and a repaired a variety of HP, Dell, and Compaq desktop/laptop workstations.• Supported end-users for Microsoft Windows XP, Apple OS 10.4, Office 2003, and 2004.• Supported a variety of custom color calibrated monitors, scanners, and printers.