Ben De Winkel Email & Phone Number

• Oversee ticketing system and resolve escalated support requests.• Administration and management of virtual infrastructure.• Administration of Active Directory, Group Policy, DHCP and File and Print services.• Maintenance and validation of backups.• Maintain strong relationships with executive staff and external vendors.• Work with external vendors to resolve business impacting issues.• Manage Firewall, Web and SMPT proxy.

• Administration of Active Directory, Group Policy, DHCP and File and Print services.• Administration of Exchange and System Center Configuration Manager (SCCM).• Management of Sophos Email Appliance, Web Appliance and Endpoint protection.• Deployment and Management of Windows Servers and Roles. • Review and maintain building security systems. • Maintenance and validation of backups using Symantec Backup Exec. • Create and update technical documentation and procedures.• Monitoring and maintenance of WAN/LAN infrastructure nationwide.• Generating custom reports for management.

Danenong South

Incorporated Bytecraft System IT support help desk October 2013.• Working as part of IT team supporting of over 3000 end users onshore and offshore.• Provide technical assistance and guidance to all levels of staff and management.• Work effectively with, and provide guidance to, other team members.• Utilise request management tools to prioritise, manage, escalate and update service requests.• Provide technical service, installation and support of equipment and customised software.• Administration of Active Directory users and groups.• Procurement and asset management of IT Hardware and software.• Managing Telstra Services by establishing and maintaining relationships with Telstra SDM’s.

• Provide basic troubleshooting and support to remote customers.• Perform in-house hardware and software repairs and upgrades.• Design, Build, Deploy and support SOHO, gaming and custom computer systems.• Remove Virus, Malware and Adware infections from systems.• Sales, Invoicing and cash handling.• Provide remote and onsite customer facing support.• Assist IT Support staff with advanced service requests.