Ben Giddens Email & Phone Number

Mill Creek, Washington

Responsibilities• Analyze and interpret 401(k) requests and transactions with accuracy • Utilize in-depth knowledge of 401(k) Plans, employer policies, & tax law to ensure the highest servicing standards possible• Provide resolution with primary goals of accurate information and efficiency with a wide range of systems• Coordination with Human Resource Departments with payroll & employee eligibility• Assist coworkers with quality check of their work and collaboration of projects

Snohomish County, Wa

Montlake Terrace

• Analyzed and interpret medical claims with absolute certainty• Utilized in-depth knowledge of health plans in WA and AK to ensure the highest servicing standards possible• Acted as a servicing resource for Premera stakeholders • Provided one-call resolution with primary goals of accurate information and efficiency with a wide range of systems.• Assiste members and medical providers with medical benefit answers based on individual needs

Bellevue, Wa

• Analyzed enterprise and government accounts while offering sales and technical support in a timely manner• Troubleshooted multi-tiered voice and data connectivity issues for various mobile devices and networks • Provided servicing to accounts and mobile device lines while offering consultation on efficient business solutions• Utilized in-depth product knowledge across multiple platforms, mobile technologies, and wireless networks• Promoted to Business and Government Consumer Operations Coordinator based on exceptional service delivery in the Financial Services Division

Bellevue, Wa

• Assisted customers with invoice analyses, payment arrangements, and reconnection of services• Managed 200+ Inbound/Outbound calls per day • Demonstrated empathy and acknowledgment of customers’ personal and financial situations• Acted as an advocate or diplomat between consumer and business needs

Mukilteo, Wa And Everett, Wa

• Managed various classrooms in a multitude of age ranges • Created and delivered classroom instruction with minimal advanced notice to maintain progress toward district goals

Everett, Wa

• Provided instruction in an elementary school classroom and leadership within the community• Achieved qualifying scores for 100% of students on the standardized Washington Assessment of Student Learning test• Personalized teaching based on unique learning needs of students• Collected efficient data collection through the usage of new technologies• Implemented an extracurricular studying group to enhance and supplement regular learning

Bachelor Of Arts (Ba), Sociology Of Business

Teaching Certificate, Elementary Education And Teaching