Ben Giddens Email & Phone Number

Mill Creek, Washington

• Responsibilities
• Analyze and interpret 401(k) requests and transactions with accuracy
• Utilize in-depth knowledge of 401(k) Plans, employer policies, & tax law to ensure the highest servicing standards possible
• Provide resolution with primary goals of accurate information and efficiency with a wide range of systems
• Coordination with Human Resource Departments with payroll & employee eligibility
• Assist coworkers with quality check of their work and collaboration of projects

Snohomish County, WA

Montlake Terrace

• Analyzed and interpret medical claims with absolute certainty
• Utilized in-depth knowledge of health plans in WA and AK to ensure the highest servicing standards possible
• Acted as a servicing resource for Premera stakeholders
• Provided one-call resolution with primary goals of accurate information and efficiency with a wide range of systems.
• Assiste members and medical providers with medical benefit answers based on individual needs

Bellevue, WA

• Analyzed enterprise and government accounts while offering sales and technical support in a timely manner
• Troubleshooted multi-tiered voice and data connectivity issues for various mobile devices and networks
• Provided servicing to accounts and mobile device lines while offering consultation on efficient business solutions
• Utilized in-depth product knowledge across multiple platforms, mobile technologies, and wireless networks
• Promoted to Business and Government Consumer Operations Coordinator based on exceptional service delivery in the Financial Services Division

Bellevue, WA

• Assisted customers with invoice analyses, payment arrangements, and reconnection of services
• Managed 200+ Inbound/Outbound calls per day
• Demonstrated empathy and acknowledgment of customers’ personal and financial situations
• Acted as an advocate or diplomat between consumer and business needs

Mukilteo, WA And Everett, WA

• Managed various classrooms in a multitude of age ranges
• Created and delivered classroom instruction with minimal advanced notice to maintain progress toward district goals

Everett, WA

• Provided instruction in an elementary school classroom and leadership within the community
• Achieved qualifying scores for 100% of students on the standardized Washington Assessment of Student Learning test
• Personalized teaching based on unique learning needs of students
• Collected efficient data collection through the usage of new technologies
• Implemented an extracurricular studying group to enhance and supplement regular learning

Bachelor Of Arts (Ba), Sociology Of Business

Teaching Certificate, Elementary Education And Teaching