Ben Dobbin Email & Phone Number

Sydney, NSW, AU

As the General Manager, Enablement at Symbio, I am responsible for overseeing all aspects of the enablement business. This includes coordinating processes and operations across Finance, Marketing, Sales, and Service teams. Reporting directly to the Chief Executive TaaS, my role involves managing the strategy, structure, budgeting, people, financial.

Adelaide, SA, AU

As General Manager of Operations and Technology at Uniti Group Ltd, I led the Enterprise, Wholesale, and Channel division, focusing on product strategy, operational efficiency, and network performance for Inbound, ITFS, Voice, and SMS products. My key responsibilities included:Product Management: Strategically aligned products with market demands, driving.

Brisbane, QLD, AU

Brisbane, QLD, AU

Fone Dynamics is a company that specialise in OTT Telecommunications products, with a heavy focus on 13/1300/1800 inbound services and SMS. The key driver behind the product offering is to empower customers with advanced and in depth call and SMS reports, that allow the customer to analyse and understand their marketing efforts and returns.I have been.

The MNF Group is a global telecommunications software and voice service provider, specialising in IP-based voice services (VoIP, SIP Trunks, Virtual PBX, cloud communications, global voice carriage and more), headquartered in Sydney.The Group was founded in 2004, and listed on the Australian Stock Exchange in 2006 (ASX: MNF). Now a global business, the MNF.

Sydney, NSW, AU

• Telco in a box (TIAB) is a wholesale telco aggregator and enablement company based in Australia with a nationwide footprint. TIAB is making the transition into the more complex products in the industry namely VoIP.
• Assessing, recruiting and interviewing potential candidates. Throughout this process I created tests and scenarios to see how they would handle the day-to-day tasks expected of them.
• Managing and developing the team of team of nine service delivery and assurance consultants.
• Creating and documenting processes covering pre-sales, provisioning and in-life support.
• Assessing existing processes to ensure internal efficiency.
• Working with the products team with release management and testing.

Prior to starting as the Head of Unified Communications for Totel Solutions (Vodafone Platinum Partner) Totel Solutions was a very mobile centric business. Bearing this in mind a lot of my work initially was to ensure Totel had a full product offering with regards to communication technologies, focussing on hosted solutions however still encompassing on.

London, GB

• This role was an integral part of a newly formed implementation specialist team to be based with in the service delivery department of One Net in the UK. This team was required in order to drive continuous improvement.
• Review current processes and procedures and look to improve where ever necessary.
• Manage product releases with reference to hardware and software releases. Often pushing back on the product team when new releases are not up to standard and may affect customer experience.
• Review the knowledge of other teams and create and deliver training courses in order to improve this knowledge where necessary.
• Issue reporting and trend analysis of encountered issues.
• Manage the creation of documentation and communication of said documentation to other teams (both external and internal) in order to ensure knowledge is wide spread and accurate.This team has already greatly improved.

London, GB

I was working for Vodafone UK on the One Net Unified Comms project. Being the first solution designer and member of the service delivery department has meant that I have had to be heavily involved with writing processes and documents to ensure smooth deliveries of customers. Bearing in mind that vodafone are the first to market with a fully fixed to mobile.

This position although based in the NOC NHS is a very client facing role as it involves a lot of site to site travel to ensure the client fully understand the issue and how to fix it. My team of 2 is responsible for the daily upkeep of the NHS network. Although the position requires a lot of configuration of the Cisco switches, routers and firewalls I am.

London, GB

I was part of a team responsible for managing the transformation from Legacy Telephony to VOIP and deploying a Genesys Software Solution for all the Department of Work and Pensions Contact Centres spanning the entire UK. This was the largest IPCC project in Europe and I was responsible for a large number of sites simultaneously, from site survey and design.

London, GB

Working within Prince2 methodology, in this position I worked as a Technical Support Specialist for BT in the delivery of IPT to a major government department. I provided pre and post migration support, including solving live incidents, liaising with engineers on site, coordinating the different teams involved in the migration, maintaining accurate logs of.