Ben Dotson Email & Phone Number

United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Strengthen business processes and practices to empower client and team success with company leaders resulting in effective effort and higher satisfaction of partners
• Leverage strong interpersonal communication skills to develop and maintain partnerships with new and past clients leading to a 20% increase in company revenue
• Collaborate with team leaders in two divisions to ensure projects are completed on time and within budget while meeting partner’s expectations

Charlotte, North Carolina Area

• Identified technical AV solutions for clients, communicated details with the design team on the quotes, and mapped out the project for clients and team members.
• Developed the process and templates for managing projects on the live event and installation teams to achieve client satisfaction and streamlined team workflow.
• Coordinated communication between team members and clients to ensure expectations were met by both parties.

Rock Hill, South Carolina, United States

• Oversaw production of abrasive belts and discs for five online stores with 98% customer satisfaction across all platforms.
• Developed a system for production that increased efficiency and reduced shipping times by 40%, resulting in one of the fastest shipping times in the industry.
• Reported to remote management with frequent updates on status of orders, shop operation and vendors.

Charlotte, North Carolina Area

• Assisted with the planning, facilitation, execution, and support of all special events associated with CharlotteONE.
• Recruited, managed, and led a team of volunteers to ensure social events ran smoothly.
• Identified and connected with prospective members to increase event attendance.

Charlotte, North Carolina Area

• Managed a team in resurfacing garage floors with various epoxies and installed cabinets.
• Maintained and repaired tools as needed.
• Ensured customer satisfaction of completed work.
• Identified process improvements that increased daily production