• I provided comprehensive services relating to guest dining and golf entertainment to ensure everyone had the most positive experience possible at our establishment.• I maintained continuous knowledge of our menu encompassing the venue’s cuisine, vast drink selections, and other specialty items and factors related to guest bay time and golf memberships to include training on a variety of competitive games and strategies.• As an active event ambassador, I focused on upgraded multi-hour reservation experiences hosting and delivering service for guest parties of up to 30 people.• I demonstrated host leadership to every guest by delivering an outstanding positive, thoughtful and professional demeanor eager to make every guest experience the best possible.

• As a trusted representative and face of the company, I delivered a relaxing and fulfilling food/beverage experience attending to the needs of all customers at two locations: Lady Jane, specializing in signature cocktails and Hudson Hill, focusing on premium coffees.• I prioritized the needs and emotions of clientele at both locations through strong attention to service focusing on all details of guest needs. I strove for quality in every facet of the customer experience building the reputation of our establishment and guest retention. • I embodied the essence of the company goal to provide a warm, safe, fun, and enjoyable neighborhood space to encourage a genuine sense of community to all maintaining a guest-centric focus in every opportunity.

• I was the sole bartender in a moderately sized brewery and restaurant delivering customer and wait staff beverage orders.• I built and maintained knowledge of all venue-specific beer, wine and cocktail offerings enabling me to prepare and suggest drinks tailored to guest tastes.

• I operated in the fast-paced conditions of the largest patio bar space in Denver adapting to eclectic requirements ranging from large to smaller party sizes both indoors at the main bar and at the outdoor patio bar. I was responsible for full menu knowledge including all venue-specific and classic cocktail builds. I studied and gained knowledge of over 40 beers and wines in house that enabled me to recommend and refer any patron to the most compatible selection and offerings of our menu to fit their needs.• I collaborated with team management and staff demonstrating leadership through training new staff as bartenders, servers and bar-backs. • I personally introduced creative custom cocktails to the menu seasonally enhancing the world of bartending and mixology. For example, I created the November Signature Cocktail of the Month which became the second highest selling original cocktail of 2019.• I upheld the highest professional and warm demeanor to all patrons, staff and visitors of the space every day taking the upmost pride in my friendly and positive attitude.• I maintained pristine, clean, and organized spaces and took responsibility to prepare the bar with daily stocking, premium garnishing and bar set-up.• I worked several high-end and casual events around our space and operated as a team to tailor services and experiences to fit the needs of those guests and events.

• I managed and refereed multiple sport and social intramural leagues around Denver.• I upheld all communication between league players, referees, and higher management.• I supervised league play while ensuring a high-quality experience for everyone involved.• I was responsible for league and event set up and take down every game.• I promoted upcoming intramural seasons and social events for league players.

• I securely opened and closed the store maintaining focus on customer service and sales.• I managed 3-5 other employees and trained newly hired associates.• I conducted POS transactions, returns, including secure firearms sales and answered and directed customer inquiries while assuming the main point of authority when called upon.• I retained storewide knowledge of all products and managed store merchandising in compliance with all company policies and setting promotional signage.• I organized, restocked, and maintained a clean and professional appearance of the store. • I was accountable for inventory control and the enforcement of loss prevention policies.

• I delivered a concierge level customer service experience to all members through encouragement via compassionate and optimistic means empowering an inclusive and tight-knit community. • I was responsible for the membership and registration onboarding processes while ensuring every user of the facility understood risks and maintained waivers on file with member safety always in mind.• Responsible for opening and closing, I also acted as the main point of contact for the facility with an extensive working knowledge of memberships, programming, classes, offerings, tours, climbing/safety specifics and more.• I facilitated and aided large-scale climbing competitions and other hosted events, always collaborating with staff and surrounding directors. • I answered and directed phone calls to appropriate departments, running point of sale (POS) and cash handling systems associated with gym retail and merchandise. • I upheld a professional, clean and organized facility-wide space at all times.

• I managed point of sale/member systems inside the pro shop and was responsible for opening and closing the shop and outside areas including securing property and equipment.• I promoted pro shop products and services, executed sales, scheduled and checked in golfers, and organized inside sales floor displays.• I maintained and operated golf course property, carts, course holes, and driving range while providing members with golf cart services. • I organized and aided in the hosting of golf tournaments/events and communicated with head golf pros, co-workers, and golfers daily with a high focus on customer service.

§ Supervised and managed informal recreation staff on shift and worked together to uphold the safety and operation of the University Recreation building (UREC) and its participants while providing exceptional customer service.§ Co-managed a team of 40+ employees; included shift scheduling, leading monthly staff meetings, and maintaining communication between the informal recreation team during and outside of work hours.§ Directly collaborated with the Operation Supervisor on shift to oversee and manage the 275,000 sq./ft. facility.§ Maintained and prepared all open areas of the facility for daily and special event usage.§ Assisted in the hiring of upcoming recreation managers and assistants.*[Includes all responsibilities listed under the ‘Recreation Assistant’ position]

§ General supervision and operations of UREC and University Park (UPARK). Responsible for all informal recreation areas (Multi-Activity Center (MAC) Gyms, Main/Old Tracks, Sports Forums, Racquetball courts, Satellite Equipment, Courtyards, Turf fields, Outdoor tennis/basketball/volleyball courts, etc.). § Operate all areas in a safe manner, ensuring participant safety and compliance with UREC policies/procedures.§ Responsible for set up and take down of various activities throughout UREC/UPARK, as well as opening and closing duties.§ Maintain open communication with Recreation Assistants, Recreation Managers, Emergency Medical Technicians, Operation Supervisors, and others to ensure a proactive and efficient work environment.§ Maintain cleanliness of all informal areas.

400 hour internship with the Adventure Program at UREC. § Worked at the main rock wall at UREC; responsible belayer for customers; educated and monitored customers on safe conduct; collaborated climb activities with rock wall staff during regular hours and special events with large groups.§ Worked in the new Adventure Center and prepared for the grand opening throughout the summer including organizational, logistical, and daily operational responsibilities.§ Routinely inventoried UREC and TEAM Course Adventure supplies/equipment.§ Supervised and facilitated operations at the TEAM Course with other TEAM Facilitators/Managers; successfully trained for the TEAM course gaining valuable TEAM training; performed monthly maintenance work at the challenge course.§ Co-led the 12-14 year age group in the High Adventure Camp and the 9-11 year age group in the Adventure Day Camp with other counselors; assisting with trip planning, logistics, safety and adventure experiences for children during camp weeks.§ Worked with the UREC purple and gold camps, kids ages 9-14.§ Performed logistic and administrative duties for various summer camps. Completed mini project plans and schedules throughout the summer for my site supervisor.§ Areas/programs worked include: rock walls, Adventure Center, Adventure/Purple/Gold kids camps, UPARK TEAM Challenge Course, Kelsey Lane Storage, and trip leading.

§ Coached children ages 5-18 in the sport of swimming; taught stroke mechanics, skill development, endurance/speed training, and sportsmanship; maintained focus on team goals for a place to develop skills in a safe, yet fun environment for all.§ Collaborated with the head coach, fellow coaches, team board members and parents over summer seasons and winter clinics.§ Organized and led practices and meet line-ups for the team, participated as a lead coach in all team social events and supervised/chaperoned all kids on the team.§ Also fulfilled rotational lifeguard duty during practices and meets responsible for pool safety.