Benedek Hézser Email & Phone Number

Stockholm County, Sweden

Stockholm County, Sweden

• Optimizing everyday work by creating agile daily work plans.• Diagnosing non-functioning vehicles and recommending repairactions.• Testing the new features of the VOI Fleet App • Managing efficient vehicle logistics, optimizing routes, anddeveloping standard operating procedures (SOP) to streamlineworkload and minimize vehicle downtime.• Locating, collecting and rebalancing vehicles in Stockholm• Performing battery swap tasks in the city streets• Ensuring… Show more • Optimizing everyday work by creating agile daily work plans.• Diagnosing non-functioning vehicles and recommending repairactions.• Testing the new features of the VOI Fleet App • Managing efficient vehicle logistics, optimizing routes, anddeveloping standard operating procedures (SOP) to streamlineworkload and minimize vehicle downtime.• Locating, collecting and rebalancing vehicles in Stockholm• Performing battery swap tasks in the city streets• Ensuring the safe and compliant deployment of our vehicles andcontinuously gathering in-field insights to enhance vehicleavailability, parking, and rider safety Show less

Budapest, Hungary

• Managed the Hungarian Kia dealer network.• Prepared educational materials and managed a knowledge base for them to develop their sales and communication skills. Created action plans to handle the current challenges.• Managed the dealer sites revamping program to meet Kia’s exterior and interior design standards.• Responsibled for the localization of the Kia Connect App (localized the app, the new features, educated the dealers and the customers, reported bugs in Jira and… Show more • Managed the Hungarian Kia dealer network.• Prepared educational materials and managed a knowledge base for them to develop their sales and communication skills. Created action plans to handle the current challenges.• Managed the dealer sites revamping program to meet Kia’s exterior and interior design standards.• Responsibled for the localization of the Kia Connect App (localized the app, the new features, educated the dealers and the customers, reported bugs in Jira and Salesforce).• Created videos, for the PR, aftersales and sales teams for in-house and social media usage.• Former member of the KHU’s Project Management team as Project Manager since 2021.• Administered expense-related approvals in and made quarterly bonus calculations in the SAP system Show less

Budapest

• Handled customer issues via email and phone, and support tickets.• Contributed to making an internal Knowledge Base and FAQs.• Managed customer satisfaction surveys and prepared customer satisfaction reports.• Provided customer feedback to the CQ team and other connected teams.• Managed the MyKia application.• Localized KIA headquarters education materials.• Administered expense-related approvals in the SAP system. • Created videos, for the PR, and sales team for… Show more • Handled customer issues via email and phone, and support tickets.• Contributed to making an internal Knowledge Base and FAQs.• Managed customer satisfaction surveys and prepared customer satisfaction reports.• Provided customer feedback to the CQ team and other connected teams.• Managed the MyKia application.• Localized KIA headquarters education materials.• Administered expense-related approvals in the SAP system. • Created videos, for the PR, and sales team for social media usage. Show less

Budapest

• Performs third party liability and CASCO damage and claims assessment of LeasePlan vehicles. • Liaised with car body repair shop personnel.• Inspected and processed incoming bills.

Budapest

• Managed a fleet of 290 LeasePlan rental vehicles• Devised a system for short-term rental, including its conditions and requirements.• Liaised with software developers regarding the specific requirements of a web-based rental platform• Liaised with other rental companies • Managed rental contracts.• Provided customer support services• Prepared reports on rental statistics

Budapest

• Worked as an outsourced customer service specialist with LeasePlan for CG Hungary Kft. • Managed the windshield replacement needs for LeasePlan’s fleet of 10000 vehicles• Handled damage and insurance claims.• Prepared business reports

Budapest

• Provided customer service for LeasePlan Hungary's customers• Arranged for delivery of motor vehicle tires from suppliers and compiled reports.• Managed the tyre maintenance and change schedule for LeasePlan Hungary's 4000 vehicles.

Budapest, Hungary

• I worked for several Hungarian online news and sports sites as a freelancer video journalist like Sport365.hu, Live Info Production LTD., HVG.hu

Bachelor'S Degree, Communicator, Visual Media

Higher-Level Vocational Training, Vehicle And Technical Claim Expert

Higher-Level Vocational Training, Fitness Instructor