Drove the definition of a company-wide content strategy in alignment with stakeholders across the company, including tasks such as:Defining a vision and concept for user assistance and self service.Identifying opportunities and priorities for content experience improvement based on strategic goals (OKRs).Defining content and tooling requirements for technical support via Generative AI chatbots.

Driving User Assistance Portal project end-to-end by defining technical and business requirements, evaluating solutions against the defined requirements, aligning with suppliers and internal stakeholders, defining business case and securing investment from stakeholders to introduce a Content Delivery Platform and a Knowledge Center.

End-to-end responsibility for developing and delivering user documentation for three different automotive software products in a docs-as-code setup. Supervising developer portal experience. Manager for the company-wide Editorial Guidelines, streamlining governance, coordinating updates, migrating to Confluence. Leading Content Management System workgroup to collect requirements and evaluate various solutions on the market.

Onboarding, mentoring, and coordinating a large team of inexperienced technical writers as agile coach and product owner in a large product information setup.

Writing and updating user documentation, UX copy, and coordinating translations for a telecommunications platform in close collaboration with product development.

Translating technical, legal, and marketing content of multinational companies from English to Hungarian.