Benedetta M. Email & Phone Number

Milan, It

Milan, Lombardy, Italy

Spearheaded end-to-end L&D projects, ensuring successful design, delivery, and client satisfaction. - Developed project proposals, including scope, timelines, and budgets, securing new business.- Customized L&D programs aligned with client goals, driving measurable outcomes.-Led cross-functional teams to execute project milestones and deliverables.-Evaluated training effectiveness, refining programs based on metrics and feedback.-Managed project economics and resource allocation, ensuring profitability and timely delivery.-Provided expert guidance on industry trends and best practices, optimizing client initiatives.-

Milan, Lombardy, Italy

Milan, Lombardy, Italy

Designed and implemented master’s programs, aligning with academic and industry standards.-Managed curriculum development, course design, and instructional material selection.-Collaborated with faculty and experts to ensure relevance to market demands.-Supported students through proactive communication and mentorship.-Organized workshops and events to foster a supportive learning environment.-Evaluated program effectiveness, incorporating feedback for continuous improvement.Managed budget and resource allocation to deliver programs within budget.-

Milan, Lombardy, Italy

Applied the latest tools and technologies to enhance learning processes.-Conducted needs assessments to create tailored learning solutions.-Coordinated with SMEs and stakeholders to ensure timely delivery of training materials.-Monitored program performance, providing data-driven reports to inform strategies.-Executed learning initiatives, ensuring alignment with operational goals.-

Milan, Lombardy, Italy

Milan Area, Italy

Milan Area, Italy

Porta Venezia (Milano) , Il Centro (Arese), Carosello (Carugate)

Led daily operations, including sales, customer service, inventory, and staff supervision.-Ensured compliance, optimal inventory levels, and visual merchandising standards.-Managed profitability through cost control, sales growth, and expense reduction.-Translated company strategy into actionable store goals and plans.-Coached and developed the team, fostering a high-performance culture.-Created growth action plans, focusing on continuous improvement and measurable goals.-Cultivated a performance-driven culture with recognition, feedback, and development opportunities.-Analyzed KPIs (sales, conversion rates, transaction values, customer satisfaction) to drive improvement.-Built strong customer relationships, addressing concerns to boost retention.-

Corso Vittorio Emanuele, Milano

Assisted in overseeing daily operations, ensuring efficient store functioning across sales, customer service, inventory management, and staff supervision.-Contributed to team growth by setting clear expectations, offering feedback, and mentoring team members.-Helped maintain a performance-driven culture, motivating the team to meet and exceed sales and service goals.-Monitored KPIs (sales, conversion rates, transaction values, customer satisfaction) and provided insights for continuous improvement.-Resolved customer issues, ensuring a positive shopping experience and high customer satisfaction.-Coordinated with the Store Manager to align team efforts with store goals and ensure smooth daily operations.-

Milan Area, Italy

Ensured high levels of customer satisfaction by leveraging product knowledge and collaborating with team members to deliver superior sales service.-Drove and delivered sales through exceptional customer experiences, consistently meeting sales goals and operational expectations.-Focused on productivity and achieving personal and team goals during each shift.-Continuously learned and shared expertise on products and trends, helping the team meet customer needs effectively.-

Milan Area, Italy

Milan Area, Italy

Bachelor'S Degree, Education And Development Science, 110/110 Cum Laude

Thesis Title: "Mettersi in Gioco, rigenerare la vocazione formativa del Middle Management Aziendale attraverso la Gamification."

High School, Gymnasium

High School, Gymnasium

Middle School

Elementary School