Develop solutions and represent the operations team in cross-functional solution design and development, focusing on efficiency, adoption, and strong execution. Plan, manage, execute, and support operational tests, pilots, and rollout/implementation of new processes, tools and other changes to field leaders and stores. Evaluate project status, resource utilization, and implementation of changes to improve the teams’ effectiveness.

Owns the end-to-end success of operations for all new programs/projects, processes and Partner operations. I collaborate across teams to align multiple projects with company goals and initiatives.• Collaborates with stakeholders to create and present programs and project plans to executive leadership teams. Authored 30+ Standard Operation Procedures and 10+ Plan on Records for the Operations Organization.• Liaisons with product owners, data, and engineering teams to define scope and plan implementation of technology driven solutions. Delivered five new features and 10+ enhancements to an internally developed Warehouse Management System.• Developed a global approach to increasing workforce capacity based on reallocating AORs and KPIs across all international regions. US - 5.2%; Canada - 13.3%• Built and maintain the model used to determine operations headcount needs based on projected volume. Manage global operations headcount and partner with recruiting teams to reduce the time to hire by 14%.• Navigated and led end-to-end inventory and warehouse operations to expand with a multinational partner into 15 new locations within 4 months. Maintained inventory accuracy of 99.71% and shrink of 0.01% across all locations.• Mobilized the Operations team in scoping, testing, piloting, launching and expanding business services and processes with Partners. Developed and implemented a delivery line of business within two months to increase capacity by 8.3%.• Mentors and manages a team of program management professionals to create, document and iterate processes. • Orchestrates a team of 11 regional operations professionals in managing projects, expansion activities and partner operations.• Acts as the proxy for the Head of Global Fulfillment Operations.

Drives market development, growth and key success metrics within the US, Southwest region. • Oversaw inventory and warehouse operations in 18 locations across 9 states. Reviewed data trends and provided guidance to improve operations efficiency. Managed 99.7% inventory accuracy across the Region.• Formed a process to relocate buildings and scale operations with expansion in partnership with HQ Partners.• Designed and standardized reports using Google Sheets to measure performance and advise local leaders to optimize operations.• Developed training and informational documents to onboard new Partners and processes. • Spearheaded the efforts to update the operations training program and materials. Managed the training and onboarding process for all individuals joining the operations team.

Ensures market efficiency by: optimizing packing and distribution; collaborating with the Field Captain and Fulfillment Experts to maintain inventory accuracy. The primary voice of Fulfillment Operations in the San Diego market. Direct Accountability- Work with Field Captain and Fulfillment Experts to maintain inventory accuracy across the Market- Ensures market success by acting as a resource for inventory management software and variance research- Manage a team of Fulfillment Experts by providing actionable feedback, mentoring, and recognizing to celebrate excellent performance- Optimizing processes of packing for delivery while maintaining accuracy and product quality- Root cause and diagnose operational inefficiencies and implement solutions to resolve them- Develop and nurture relationships and collaboration between Field and Fulfillment OperationsInfluence- Work with Regional Operations Manager to identify and resolve systematic workflow challenges- Communicate and coordinate market needs with Fleet and Facilities Operations- Coordinate with Scheduling and Support operations to anticipate and identify challenges related to market operations- Provide insight to procurement regarding market inventory needs

- Planned and launched “ship from store” program. Partnered with vendors to build new structures for packing and shipping station. Developed a team through hiring and training to execute fulfillment and shipping functions. Created schedules to address increased work load during peak seasons and holidays. Increased store sales by 14% for FY 2015 and 9% for FY 2016. - Led the 2016 Salesfloor Black Friday and Holiday Planning meeting for the district’s Store Team Leaders and new in role Executive Team Leaders. - Oversaw the Presentation/Pricing Team Leader and Visual Merchandising Team Leader. Helped create schedules, manage talent, troubleshoot routines/processes for their work centers. Helped remove roadblocks which impeded goals and team performance.- Analyzed sales, service, and operational metrics to address inefficiencies and improve store sales. Partnered with store and district leadership to address gaps in store operations.- Oversaw store compliance of Target best practices and State/City ordinances. Partnered with appropriate team leaders to create and execute plans/routines when process was out of compliance.- Responsible for rolling out new company programs and initiatives. Had to plan for execution, team member training/scheduling, and create routines to improve efficiency.- Oversaw the store during the absence of a Store Team Leader for 2 months. Communicated and drove Target and District Team Leader’s initiatives with the leadership team in the store. Kept the team happy and engaged by encouraging teamwork and cohesion.

- Planned overall sales floor merchandising in all departments to create presentations to increase sales. Increased Apparel/Accessories sales mix from 19% store sales mix to 24% store sales mix. - Responsible for all guest-facing aspects of the store including: Sales Floor, Guest Service Desk, Checklanes/Point Of Sale Locations, and Food Services. - Oversaw a team of 5 Guest Experience/Food Service Team Leaders and 3 Salesfloor Team Leaders. Helped create schedules, manage talent, troubleshoot routines/processes for their work centers. Helped remove roadblocks which impeded goals and team performance.- Maintained Guest Services for the store including all food services, point of sales, and sales floor. Created routines and schedules for the team to ensure coverage during all operating hours. Responded to and addressed any guest incidents regarding service.- Salesfloor and Guest Experience Executive Team Leader District Trainer and Leader On Duty (Key Carrier) District Trainer.- Salesfloor and Guest Experience Mentor for Target Internship program. Intern given job offer as Executive Team Leader upon graduation. - Mentored to promote 3 Team Members to Team Leaders, 3 Team Leaders to Key Carriers, and 1 Key Carrier to Executive Team Leader.

- Oversaw day-to-day operations of the Licensed Starbucks location. Ensured the café was in regulation with-in the Starbucks-Target agreement. Lead a team of 10 baristas- Created routines for the team to maintain cleanliness, organization, and great service. - Ordered supplies and reviewed inventory to assure proper items were in supply.- Addressed any service issues within the department to create a great café experience. Led the department from a 73% overall guest satisfaction to 93% in 5 months.- Performed supervisory functions for Starbucks by hiring, training, creating schedules, and coaching/course correcting for better performance.