Benedict Chieng Email and Phone Number

Provided service support to the region for Bioprocess Products.Collaborated with the Service Manager to promote bioprocess service products and enhance product sales.Ensured timely and efficient service work aligned with customer expectations.Conducted training and re-training for the bioprocess service team, local engineers, and distributor engineers to maintain high service capability.Offered expert advice and technical support for bioreactor equipment, instrumentation, and automation related to bioprocess technology.Coordinated with US and EU headquarters to report and track issues in the APA region.Managed communication with regional service managers and dealers regarding Bioprocess service activities.Assisted with pre-sales activities, answered technical questions about Bioprocess systems, and participated in site inspections prior to installation.Performed installations, trainings, preventive maintenance, and repairs in the region, especially for high-value projects.

Provide on-site installation, validation and commissioning of instruments.Perform on-site troubleshooting, service and repairs.Provide high level technical support to external customers at their location.Provide on-site customer training.Interface with cross functional work teams such as field applications, customer support/services, product management and marketing/sales.Develop Service Technical documentation.Create and maintain service information in the company enterprise database.Timely and professionally handle field service calls and issues arising from the field service visits.Timely complete and submit all required paperwork.Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

Transferred ECD Ultra/1300 manufacturing from Austin, Texas to Singapore ► Provided engineering support for ECD manufacturing ► Created Work Instruction on cleaning, testing, and manufacturing of ECD Ultra/1300 ► Liaised with US counterparts and Milan R&D for ongoing project support and updates ► Performed IQ/OQ/PQ/PV on manufacturing test fixtures ► R1 Licensed Radiation Worker for manufacturing and testing of ECD unitsProvided engineering support for ISQ Mass Spectrometer manufacturing ► Tracked and led First Pass Yield improvement for ISQ manufacturing ► Collaborated with R&D for marketing specification change ► Undertook cost savings projects to reduce manufacturing costs ► Worked with Quality department on closing gaps in manufacturing process and with customer complaints ► Supported manufacturing with troubleshooting of defective components ► Supervised and taught interns the function and principles of GC-MS

Participated in Gas Chromatography-Mass Spectrometer product transfer from Austin, Texas to Singapore► Conducted final system test of GC-MS systems, including extensive troubleshooting to bring units within performance specification limits► Assisted supervisor with management of Final Test Team: handled work order allocation, custom order fulfillment, packaging and shipping, work order closure, and training records► Collaborated closely with QA/QC Department to identify and resolve gaps in manufacturing-quality process► Applied Practical Process Improvement methods to continuously improve the Final Test process, including troubleshooting, knowledge-sharing, 5S, safety, and productivityTransferred ECD Ultra/1300 manufacturing from Austin, Texas to Singapore► Assisted Lead Engineer and Supervisor in compiling and sourcing parts from local suppliers► Created Work Instruction on cleaning, testing, and manufacturing of ECD Ultra/1300► R1 Licensed Radiation Worker for manufacturing and testing of ECD units

Perform activities related to manufacturing of products/finished goods to support manufacturing schedule. These include but not limited to:● Bulk Formulation at Microliter (uL) and Millilter (ml) levels. ● Quantification of standards using QPCR technology. ● Tube dispensing of bulks into microtubes via automated and manual processes. ● Labeling of Vela tubes, kits and OEM products. Ensure daily/monthly production targets are achieved.Ensure products are manufactured according to Written instructions with knowledge of upstream and downstream processes in mind.Ensure Manufacturing Yield/Defect Rate targets are achieved via proper handling of goods at the raw material, semi finished goods and finished goods level.Participate and collaborate with quality control in root cause analysis activity on non-conforming incident / excursion. Recommend and implement corrective and preventive action.Authoring change control and other documentation as required.Perform qualification and technical selection of manufacturing equipment. Involve in method transfer and validation.Collaborate with cross function team (e.g. Quality, R&D, Supply Chain and Quality Assurance) on product transfer projects.