Benedict Okello Email & Phone Number

Uganda

Establish and Maintain demand management SLAsOwn and manage demand management planning and delivery.Continuously run contractual requirements towards own organizationHandover deliverables to operationsKeep track of schedule, internal and 3pp dependencies through demand management toolOwn and manage escalationCollect requirements, define scope, define plan.

4th Floor, Acacia Mall Plot 14-18 Cooper Road (off Acacia Ave)

Upcoming Technology Company spearheading technology advancement in the agricultural, technology, retail, Insurance and Health Sector in Uganda

Johannesburg Area, South Africa

Supervise the Implementation of BigData Solutions for Different Telecom OperatorsCoordinate Platform Analysis of Legacy Platforms for Data MigrationsCoordinate the delivery of Kamanja Data Analytics Platform.

South Sudan

• Project manager for all new and ongoing IT related projects.
• Performance planning and Management
• Designed & Developed APIs/Microservices for integrating of MyMTN app
• Developed USSD application for Dealer Service/Bundle Activations
• Overseeing the IT information systems security
• Directing ICT operations and setting priorities between systems, maintenance and operations

Plot 1 Clement Hil Road

• Project Manager for the migration of K2 Telecom as an MVNO from Africel to Smart Telecom.
• Led the team in development of company CRM and Distribution Management System to improve the relationship with customers and business partners with Google Geo Mapping capabilities for East Africa Operations.
• Spearheaded the development of Mobile Money Extension platform for Utilities and payments
• Developed Smart Digital strategy thus business plan to increase revenue growth.
• Designed operational IT/Risk Manual/policy and regularly updating it.
• Drafting of the annual IT Budget and ensuring spending is within Budget.

Kampala

• Team Lead in Airtel/WARID IT Application/billing Integration development
• Development and provisioning of VAS products to be consumed on Huawei IN
• IT mediation maintenance
• Making sure CDRs have been rated successfully.
• Developed for Airtel Uganda *175# service for data bundles
• Developed for Airtel Uganda PCRF GUI for managing the data services for customers.

Kampala

• Participated in the Design of Project Requirement document for the new Billing System for WARID
• Participated in the evaluation of companies providing the new billing Systems.
• Lead the IT team in the rollout of the new Huawei OCS system.
• Lead the IT technical team in the roll out of the new Huawei Mediation system.
• Developed commercial applications such as *100# USSD application.
• Developed the PAKA SMS solution for WARID Telecom

• Responsible for bill generation and printing support.
• Timely bill run at the end of the billing period for all customers.
• Payments operations and user support.
• Ensuring that customer balances and account statements are correctly updated.
• Ensuring the Credit Limit monitoring and dunning is working as expected.
• Ensuring timely generation of bill run reports.

Uganda

• Provided support to clients
• Coordinated vendor customization
• Developed more than 10 SSRS reports for WARID Telecom Customer
• Administered and troubleshoot the problems with Billing system (FORISNG)
• Tested and implemented tactical business solutions
• Set up, implemented and provided support for user environments.

Buganda Road

• Installed Fiber optic for the clinic for faster image processing
• Designed and implemented network for the clinic.
• Designed the reporting solution for the clinic
• Design and developed the inventory solution for pan dental surgery clinic
• Maintained the database
• Tested and implemented tactical business solutions and general IT related issues

Kampala Uganda

• Participated in Rolling out the POS software to all the branches
• Testing the POS solution so that it was suitable for production use at the branches
• Serviced the customer/ sales machines
• Team leader of the group the rolled out the solution.
• Identify bugs, test and report to the developers the errors of the system.

Master Of Business Administration - Mba, Business Administration And Management, General

Postgraduate Diploma, Artificial Intelligence

Bachelor'S Degree, Btm, Hons