Benedict Okello Email & Phone Number

Uganda

Establish and Maintain demand management SLAsOwn and manage demand management planning and delivery.Continuously run contractual requirements towards own organizationHandover deliverables to operationsKeep track of schedule, internal and 3pp dependencies through demand management toolOwn and manage escalationCollect requirements, define scope, define plan and sequence of activitiesReport performance and quality metrics aligned with quality planManage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performanceResponsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional.Single point of escalation towards the MA and SA for support post salesSupport HoSD, MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customerEWP 3PPs Management if required as part of demand management deliveryAccountable Audit Management (External & Internal)Secure SLA/KPI fulfillmentDemand Management Tools and Process accountability with continuous strive towards automation and efficiency.

4Th Floor, Acacia Mall Plot 14-18 Cooper Road (Off Acacia Ave)

Upcoming Technology Company spearheading technology advancement in the agricultural, technology, retail, Insurance and Health Sector in Uganda

Johannesburg Area, South Africa

Supervise the Implementation of BigData Solutions for Different Telecom OperatorsCoordinate Platform Analysis of Legacy Platforms for Data MigrationsCoordinate the delivery of Kamanja Data Analytics Platform.

South Sudan

• Project manager for all new and ongoing IT related projects.• Performance planning and Management• Designed & Developed APIs/Microservices for integrating of MyMTN app• Developed USSD application for Dealer Service/Bundle Activations• Overseeing the IT information systems security • Directing ICT operations and setting priorities between systems, maintenance and operations • Management of Roaming and Interconnect Technical Operations• Ensuring all VAS platforms are maintained and operating smoothly.• Supervise preventive maintenance tasks to achieve QoS and minimize outages in all IT Nodes• Organize and Coordinate meetings with all departments in order to provide technical assistance of implementation of or integrating of new products and services in the network.• Management of Vendor SLAs and their performances• Ensuring all OPEX costs are within the budget.• CAPEX and OPEX planning for IT department• Team performance planning and ensuring they meet their KPIs• Ensuring that measurement criterion including defined MTN OPCO KPIs and Group Standards are applied and new ones are developed.• Optimize the use of all IT resources• Monitor Mediation input CDRs such as IN/OCS, MSC, SGSN, GGSN, HLR Dumps, MDP and all types of procedures.• Ensuring all change management process with proper documentation and library history booklet of all the changes.• Ensuring all user documentation for all activities, tasks and functions applied in the charging operation.• Contribute to the yearly business plan• Manage the budget on daily basis• Set Objectives and KPIs for IT Targets.

Plot 1 Clement Hil Road

• Project Manager for the migration of K2 Telecom as an MVNO from Africel to Smart Telecom.• Led the team in development of company CRM and Distribution Management System to improve the relationship with customers and business partners with Google Geo Mapping capabilities for East Africa Operations.• Spearheaded the development of Mobile Money Extension platform for Utilities and payments• Developed Smart Digital strategy thus business plan to increase revenue growth.• Designed operational IT/Risk Manual/policy and regularly updating it.• Drafting of the annual IT Budget and ensuring spending is within Budget.• Acquiring & Setting of IBM Cognos for Business Intelligence.• Developed and managed innovative tools that cut down overall IT OPEX to 1% of the overall Company OPEX budget• Led the Ugandan team in systems and application management, software design that Ugandan operation is now the lead in VAS, billing and software development & implementation in Sure telecom’s three operations in East Africa.• Ensuring the Quarterly audit review of system sections such as security, back up and restorations plans and finally business continuity plan.• Took lead (Project Manager) in Managing the overall deliverance of IN/OCS project worth $2. 3M • Technical Project Manager for the Mobile Money (MFS) for Sure Telecom and ensured its first launch in East African Operation of Sure Telecom even though the solution was delivered earlier in other operations• Came up with Innovative solutions to alert about critical system and ensuring its consistent delivery to the support team on time.• Coming up with the latest solutions to improve business efficiency and cost reduction of operational costs.

Kampala

• Team Lead in Airtel/WARID IT Application/billing Integration development• Development and provisioning of VAS products to be consumed on Huawei IN• IT mediation maintenance• Making sure CDRs have been rated successfully.• Developed for Airtel Uganda *175# service for data bundles• Developed for Airtel Uganda PCRF GUI for managing the data services for customers.• Deployment and maintenance of the Billing system• Creation of users using the Active directory.• Processing of rejected CDRs• In roamer and Out Roamer maintenance• Active Directory Maintenance• Generation of Invoices for postpaid clients.

Kampala

• Participated in the Design of Project Requirement document for the new Billing System for WARID• Participated in the evaluation of companies providing the new billing Systems.• Lead the IT team in the rollout of the new Huawei OCS system.• Lead the IT technical team in the roll out of the new Huawei Mediation system.• Developed commercial applications such as *100# USSD application.• Developed the PAKA SMS solution for WARID Telecom• Developed over 5 web portal solutions for WARID Telecom.• Developed SOA solution accelerators to reduce implementation timeframe

• Responsible for bill generation and printing support.• Timely bill run at the end of the billing period for all customers.• Payments operations and user support. • Ensuring that customer balances and account statements are correctly updated.• Ensuring the Credit Limit monitoring and dunning is working as expected.• Ensuring timely generation of bill run reports. • Ensuring that all billable customers are invoiced during the bill run.• Responsible for the billing system interface to the general ledger.• Ensuring completeness of CDR processing before the bill run is performed.• Ensuring FORIS system availability to users.• Ensure Service Call Resolution within SLA• User support• Escalate system errors to the immediate supervisor.

Uganda

• Provided support to clients• Coordinated vendor customization• Developed more than 10 SSRS reports for WARID Telecom Customer• Administered and troubleshoot the problems with Billing system (FORISNG)• Tested and implemented tactical business solutions• Set up, implemented and provided support for user environments.• Application testing and error reporting

Buganda Road

• Installed Fiber optic for the clinic for faster image processing• Designed and implemented network for the clinic.• Designed the reporting solution for the clinic• Design and developed the inventory solution for pan dental surgery clinic• Maintained the database• Tested and implemented tactical business solutions and general IT related issues

Kampala Uganda

• Participated in Rolling out the POS software to all the branches• Testing the POS solution so that it was suitable for production use at the branches• Serviced the customer/ sales machines• Team leader of the group the rolled out the solution.• Identify bugs, test and report to the developers the errors of the system.

Master Of Business Administration - Mba, Business Administration And Management, General

Postgraduate Diploma, Artificial Intelligence

Bachelor'S Degree, Btm, Hons