Benedict Philippe Roque Email & Phone Number

Makati, National Capital Region, Philippines

Utilizes data driven analytics to provide insights which guides high level business decision of stakeholders.

Quezon City

The Sales Support Administrator provides day-to-day operational support to both internal and external customers. This role partners closely with client services, sales operations, and sales and service team members to drive greater efficiencies with processes, reporting, tools, etc to improve service and sales productivity. Key Responsibilities• Proactively execute and provide guidance on sales and service requests including processing and tracking contracts, customer entitlements, firm changes and credit management.• Ensured the up to date access of top-tier US Law firm’s associates to our online law publications.• Provides day to day operational support to both internal and external customers.• Partner closely with client services, sales operations, sales and service team to drive greater efficiencies with processes.• Delivers business reports using ORACLE / SQL / Business Intelligence tools.• Ensure data integrity and quality across key reporting systems to provide consistency of data.• Provides timely feedback to stakeholders regarding on-going projects.• Handles and submits tickets, escalations, changes, and project expedition in order to meet customer demand.• Maintain sales and service resources, as needed (Outlook distribution lists, SharePoint sites, contract management, pricing lists)

Mandaluyong

 Effectively manage the setting up of phone and internet lines and act as the single point of contact between AT&T customers and the various departments within the account.  Setup call meeting between AT&T Technical Consultant and Customer IT Personnel for in-depth discussion of project specifications. Negotiate the timeline and budget with the customer and provisioning with a business case scenario. Provides timely feedback to customer and status updates of million-dollar projects especially for high-profile clients. Handles and submits tickets, escalations, changes, and project expedition in order to meet customer demand. Schedule testing of phone lines and toll free numbers with technicians and the customer. Ensures that the project is completed within the standard interval set by the company. Setup Telephony Voice Routing Systems including Call allocators and Routing Terminations.

Makati

Key Responsibilities Accommodate inbound calls and assist clients with inquiries and transactions regarding their Life Insurance Policies. Initiate the processing of a claim. Perform outbound calls to businesses and beneficiaries as part of processing a claim. Conduct paperwork reviews to ensure accuracy of claim processing and prevent financial loss.

Bachelor'S Degree, Biology, General

Civil Service Professional Exam – passed with 88.65% rating

Bachelor Of Science - Bs, Nursing

Bachelor'S Degree, Registered Nursing, Nursing Administration, Nursing Research And Clinical Nursing

2007 June Nursing Board Examination – passed with 81.40% rating