1. Team & Operations Management - Led daily operations for a team of 16 part-time staff,ensuring efficient fleet management and maintainingoptimal vehicle conditions.- Planned and managed weekly staff schedules, optimizingworkforce allocation to meet operational demands.- Collaborated with the Manager in interviewing candidatesand conducted training for new hires, ensuring clearunderstanding of roles and responsibilities.2. Financial & Billing Management- Managed billing and financial processes, including pettycash claims and revenue reconciliation, in collaborationwith the Finance team.- Ensured accuracy in financial reporting and streamlinedprocesses to enhance fiscal management.3. Marketing & Business Strategy- Worked with stakeholders to develop marketing strategiesand pricing initiatives, driving revenue growth for thecompany.- Led small-scale marketing initiatives, including vendoroutreach to explore potential collaboration opportunities.4. Website & Process Improvement- Led User Acceptance Testing (UAT) for a new websitelaunched in March 2020, facilitating process improvementsand addressing front-end and back-end issues.- Identified and implemented operational workflowenhancements, boosting overall team efficiency.5. Fleet Management & Maintenance Coordination- Managed the annual or as-needed transition andreplacement of vehicle fleets, minimizing operationaldisruptions.- Oversaw vehicle inspections and determined maintenanceschedules, coordinating repairs with the Service Centre.6. Customer Relations & Issue Resolution- Proactively managed customer relationships, addressingcomplaints and ensuring a high level of client satisfaction.

- Performed precise measurements for tailored suits and shirtsto ensure optimal fit.- Efficiently managed store invoicing and payment processing,ensuring accurate and timely financial transactions.- Enhanced customer satisfaction by fostering positiverelationships and addressing inquiries with professionalism.