Benedict Zell Email & Phone Number

Greater London, England, United Kingdom

Recently joined JAGGAER to utilise my knowledge in SaaS application support, focusing on supporting the performance and reliability of leading spend management solutions. Responsible for maintaining the day-to-day functionality of the applications.

Bristol, England, United Kingdom

Recruited for my experience in bespoke application software support, my career progression led me to a pivotal role at Procentia to provide high-level technical support and troubleshooting for IntelliPen, the UK's premier pension administration system for 2022 and 2023. Entrusted with providing technical support to a diverse international client base to ensure continuous improvement of service delivery.• Maintained IntelliPen support for a diverse client base, focusing on data integrity and corrections to pension schemes and units using bespoke SQL scripts and store procedures.• Partnered with the BAU and Client Management Team on a pivotal project that reduced the client request case backlog by 80%, improving service delivery and fulfilment.• Operational Control and Oversight of daily checks and tasks for prominent clients using Microsoft Azure and SSMS, ensuring optimal reliability.

Bath, England, United Kingdom

During my 6-year tenure at Jonas Software, I advanced to a 3rd Line Support Engineer role during a transformative period as Fitronics evolved through company mergers within the Jonas Group. In this advanced capacity, I led significant technical initiatives, enhanced system efficiencies, and guided training and development for the ever growing team, contributing to the company’s ongoing success.• Played a key role in four major project releases, including the critical Direct Debit feature and the client-facing HomePortal 2, enhancing product reliability and user engagement.• Managed the migration of systems from partnered companies, improving B2B integration and direct installations. This involved transitioning systems to new AWS environments.• Coordinated with developers using Git and GitHub for updates and branding, and tested PHP scripts for client-specific requirements, such as direct debit scheme corrections.

Bath, England, United Kingdom

Promoted to 2nd Line Engineer after demonstrating exceptional capability in handling more complex software issues and contributing to significant enhancements in system functionality, focused on supporting an expanding suite of products.• Comprehensive Software Support and Integration delivering support for an expanded array of products.• Applied HTML and SQL to improve client-facing sites with custom web development and bespoke branding.• Led bug replication and resolution efforts, closely collaborating with the Product Owner and their Dev team.

Bath, United Kingdom

Initiated my career in the software industry at Jonas CAP2, subsequently rebranded as Fitronics, where I provided essential front-end support for CoursePro among other applications. Dedicated to swiftly resolving immediate client issues, consistently maintaining high standards of customer service and operational support.• Efficiently streamlined front-end software issues for CoursePro, achieving a 95% positive feedback rating.• Played a key role in system setups and educational sessions, enhancing client engagement.• Lead the successful GDPR compliance feature update for CoursePro, acting as the primary liaison for clients.

Bath, United Kingdom

Lead and motivated a small team, ensuring the delivery of top-quality services while adhering to safety standards. Actively contributing to events and meeting the unique dietary needs of the Olympic Team, making a significant impact on the overall success of operations.• Streamlined operation efficiency, enhancing productivity and service quality for diverse events.• Enforced compliance with health regulations ensuring a safe working environment.

Bath, England, United Kingdom

Maintaining cleanliness of catering areasFood preparationFood HygieneSetting up and taking down equipment required for event rooms

Cheltenham

As a Student Ambassador, I successfully engaged with prospective university students and their parents, serving as a trusted representative of the institution. This position allowed me to assume significant responsibility in showcasing the university's offerings through the coordination and execution of various activities. By leveraging my strong leadership, teamwork, and presentation skills, I effectively fulfilled the role's requirements and acted as a positive role model for aspiring students.

Bath, England, United Kingdom

Bath, England, United Kingdom

Games & Media Development Management, Bsc Honours In Games Development Management

Graphics Programmer specialising in 3Ds Max, Maya, zBrush, and Adobe Products. Proficient in utilising these software tools to create.

Ict / Media Production

With a National Diploma in Media Production, my expertise in script-writing, storyboarding, film production, presentation, and graphic.

Ict

The educational qualifications, coupled with technical skills in areas such as web development, graphic design, software proficiency.

Gcse

English Language • English Literature • Maths • Science • Design Technology • Graphics • Art Design • GNVQ: Information & Communication.

Food & Hygiene Certificate Level 3